Door sensors are strategically placed to alert you to unauthorized entries.
This can be paired with Gilbarco Veeder-Root’s Insite360™ Forecourt helps automate the process to minimize dispenser resets.
2. Encrypted Pulser
The Gilbarco Veeder-Root encrypted pulser ensures fuel is properly measured and accounted for.
3. Reinforced Lower Panel
The lower panel is made from heavy-duty steel with a scissor-style locking mechanism for added security.
4. EMV Payment Security
The Gilbarco FlexPay IV CRIND is tamper-proof and difficult to imitate.
Contactless payments using tokenization ensures retailers don’t see customers information, protects against skimming and protects the retailer from data breaches.
Bu sure to check out the document download to see more security features offered by Gilbarco. If you have any questions about Gilbarco Forecourt Security , please feel free to contact us at 1-800-451-4021 or Email Us !!
Looking for Gilbarco equipment? Click on the links below to visit our web store :
We are almost one month into 2022… have you made a plan to achieve your goals?
If not, here’s a refresher on what you should be doing this year:
According to a study, 64% of us will apparently abandon our New Year’s resolutions within a month, so we thought we’d share some new ideas to replace the ones you didn’t quite keep up with.
Here are some resolutions that fuel and convenience retailers need to add to their list for 2022.
NEXT-LEVEL CX
Take your customer experience to the next level this year. The modern customer experience demands a frictionless shopping experience from fill-up to checkout. Here are three ways to up your CX game:
1. Whether you need help with staffing or long lines, Passport® Express Lane™ is one of the most cost-effective solutions to optimize your operations. Committing to a self-checkout strategy is the first step in creating next-level CX. Express Lane gives everyone, including managers, employees, and customers – more flexibility.
2. Express Ordering is another smart solution that helps c-stores set themselves apart with fresh food options. By automating the ordering process, Express Ordering puts the consumer in control – driving increased loyalty and upsell opportunities.
3. Every store’s customer data needs to be secure. Passport POS and Encore® 700 S fuel dispensers come EMV-ready and PCI-certified out of the box to ensure your customers’ private information stays secure.
DEFinite ADVANTAGE
Demand for diesel exhaust fluid is rising. The percentage of DEF pumps in the overall automotive DEF supply mode increased from 14% in 2011 to 40% in 2019, according to market research firm Reportlinker.
This is due to more stringent environmental regulations and the manufacturing of new DEF-compatible vehicles that are replacing the old ones.
For retailers with Gilbarco’s Encore S fuel dispensers or later, the DEF equipment cabinet(s) can be added left or right oriented or on either side of the fueling position, allowing for even more convenience and create loyalty with your diesel customer base.
COMBAT CORROSION
Now is the perfect time to commit to quality fuel. Part of that commitment means protecting your underground storage tanks.
The Veeder-Root HydrX Fuel Conditioning System combats in-tank corrosion by providing continuous water removal within diesel underground storage tanks. The system’s unique design removes water from the lowest point in the tank, preventing water from stagnating on the tank bottom and breeding microbial contaminants. The integrated filtration removes entrained water, rust, sand, and microbial particulate from the fuel, polishing it before returning clean fuel back to the tank.
Learn how the HydrX Fuel Conditioning System prevents corrosion from eating away at the bottom line for Cumberland Farms.
LEVEL UP YOUR ATG
And finally, resolve to upgrade your automatic tank gauge to the industry’s latest, most reliable ATG equipment with the TLS-450PLUS and Central Device Management (CDM).
The TLS-450PLUS console provides an expanded, advanced feature set at a lower price point than the TLS-350 console without needing to replace your probes or sensors. It also unlocks compatibility with other solutions like HydrX.
CDM is a server-based software package to manage your entire network of sites, ensuring your ATG consoles are always up to date with the latest features and security updates.
THE BOTTOM LINE
For 2022 and beyond, focus on solutions that make your operations more frictionless, efficient, secure, and connected.
Whether it’s on the forecourt, underneath it, or in the cloud, Gilbarco Veeder-Root is the only solutions provider that covers every area of your fuel and convenience business. As your partner for what’s next, let’s see if we can help you beat the stats and keep your new year’s resolution.
If you have any questions or would like to receive a quote for any of the systems and equipment mentioned above, please contact us at 1.800.238.1225 orEmail Us.
Looking for Gilbarco or Veeder-Root equipment? Click on the links below to visit our web store :
Meet the newest addition to the Gasboy family – The Islander PRIME
Islander™ PRIME fleet fuel management system combines the functionality of a sophisticated island fleet card reader in a single package hardened for the fuel island. PRIME Integrates seamlessly with other system components including EKOS and Fleet Head Office management software, also with unattended, remote and automated fueling systems. Create the most reliable, comprehensive turnkey fleet fuel management system on the market. Let Gasboy show you the most advanced fleet control technology — just contact your Gasboy distributor for more information.
• Interfaces seamlessly with Fleet Head Office / Precise cost tracking Supports multiple access technologies, including web-based and contactless systems / • Easily integrated, enhanced data collection • Lighted terminals / Secure 24/7/365 availability for unattended sites
ICR PRIME: Island Card Reader
Gasboy’s ICR PRIME island card reader works in tandem with CFN PLUS or the Islander PRIME to provide a cost-effective way to manage access to fuel at multiple islands and unattended sites. Flexible. Efficient. It’s part of your Gasboy complete, turnkey solution backed by the world’s largest network of fleet product distributors and authorized service contractors.
• Compatible with a variety of different driver and vehicle access methods • Cost-effective solution for multiple fuel islands • Hardened for the tough fleet environment
Islander EMV PRIME: Payment System For Islander and ICR PRIME® Fleet Fuel Management System
• Insert style Hybrid Card Reader (HCR) reads both chip and magnetic stripe cards • 16 key pin pad with graphic display and anti-tamper features • The Payment Card Industry Data Security Standard (PCI DSS) compliant • Certified for EMV credit transactions on all major card brands including Visa, Mastercard, AMEX, Discover • Accepts fleet cards including WEX, Voyager, Fuelman • Accepts proprietary magnetic stripe cards • Approved on the National Bankcard Services (NBS) Payment Network
Available for new Gasboy systems and field retrofits
• New Islander and Island Card Reader (ICR) PRIME available with the factory-installed EMV option, including hybrid card reader and pin pad • EMV retrofits for currently installed Islander/ICR PRIME systems
End of an Era: Mastercard Phases Out Magstripe Cards + Implications for C-Stores
The end of swipe is upon us. Mastercard has announced it is phasing out the use of magstripe cards. Yes, after six decades of swipes, that little magnetic stripe on the back of your bank cards is going away. The move has plenty of implications for convenience stores that have not upgraded to outdoor EMV.
Starting in 2024, Mastercard will no longer require its credit and debit cards to have a stripe in most markets. By 2027, U.S. banks will no longer be required to issue chip cards with a magnetic stripe. Mastercard expects to eliminate magstripes by 2033.
Before we discuss what this means for c-stores, let’s remember how we got here.
Back to the Future
The magstripe was invented in the 1960’s to replace flatbed imprinting machines (aka knuckle-busters), which cashiers used to record credit card information.
So how were stores able to instantly verify a customer’s account? They couldn’t. Instead, card companies would send merchants a list of bad account numbers and the merchant had to match their own lists to verify purchases.
Fast-forward to today, EMV chips are used for 86% of face-to-face card transactions globally. Only 11% of consumers still prefer the magstripe, according to a December 2020 survey paid for by Mastercard.
That negative consumer sentiment is directly related to the lack of security measures surrounding magstripes. Criminals have proven they can easily steal consumers’ cardholder data using malware and skimmers to embed that stolen data onto counterfeit magstripe cards. On the other hand, cards with EMV chips are encrypted and cannot be so easily stolen.
What Does it Mean for C-Stores?
For convenience stores that have already upgraded their fuel dispensers with outdoor EMV technology, it’s business as usual.
For retailers who still haven’t invested in modern payment technology as mandated by EMV regulations, business is about to become even more complicated. Mastercard was the first to take this position on magstripes; but the other major card brands are very likely to follow suite with their own plans to phase out magnetic stripes from credit cards.
If retailers with old equipment don’t upgrade soon, their customers could be forced to use cash to pay for gas inside the c-store. As most fuel business owners know, the lion-share of customers pay at the pump. Less than a third of consumers still use cash at all. Taking the pay-at-the-pump option off the table is a near-automatic business killer.
The end of magstripe cards isn’t the only problem non-compliant retailers face. Many major oil companies are now charging non-compliance fees for any station without EMV-ready forecourts. Some are even pulling the payment terminals out of the pumps altogether to avoid fraud.
The Bottom Line
These complications are nothing compared to the constant and immediate threat of chargebacks as a result of fraud migration. As more retailers turn on EMV at the pump, criminals are seeking out easier targets that have not been upgraded.
While there are some tactics retailers can use in an attempt to mitigate fraud, none of them are as effective or foolproof as the mandated EMV upgrade.
Ready to start protecting your business and customers from fraud with EMV-compliant payment technology?
Please feel free to contact us at 1-800-451-4021 or Email Us with any further questions or inquiries.
Looking for Gilbarco equipment? Click on the links below to visit our web store :
When it comes to outdoor EMV, we all know the costs and consequences of not upgrading. And sure, when you upgrade, you’re protecting consumers from fraud and avoiding chargebacks – that’s the goal. But there’s one other important question: What does my business get out of it?
In this blog, we’ll discuss the benefits of outdoor EMV – and many of them have less to do with security and more to do with marketing your business.
1. Bang for your Bandwidth
Today, a high-speed connection is necessary on your forecourt for a variety of important reasons – not just to support chip card readers.
That high-speed bandwidth is the key to all the features now becoming standard in the minds of consumers.
2. Go Contactless
The popularity of contactless is rapidly growing and you need a high-speed connection to support this new payment method.
Since Gilbarco first introduced Pay-at-the-Pump, speed and security have become the main objectives of payment terminals on the forecourt. Contactless is the next natural progression in payment technology.
Not only are contactless transactions 10x faster than a traditional “dip” transaction, but they’re also far more secure thanks to encryption made possible by that high-speed connection you got with your EMV upgrade.
Then add a global pandemic to the equation. Adoption of contactless payment was already on the rise before COVID-19, but the pandemic has only accelerated the trend, according to Visa. Image: Visa
3. Moving Merchandise with Media
The standard forecourt now includes fuel dispensers with color screens and some level of media program.
Retailers that use media on the forecourt aren’t doing it to be trendy or flashy, they’re making a strategic decision to bring more foot traffic into the store.
Research shows media at the pump can generate up to a 39% sales increase on promoted items.
To get media on the forecourt, you need that high-speed connection that we keep mentioning.
4. Customers Want It
There are plenty of myths about EMV (read about those here), but one of them includes the notion that consumers don’t know or care about chip card protection at the pump.
A recent study on that subject tells a different story.
“Sixty-five percent of respondents said they prefer to use pay-at-the-pump facilities that are EMV compliant, demonstrating a heightened level of awareness among consumers for what many perceive as an industry issue,” said Dan Lyman, head of payments market North America for TNS. “[…], this is a clear call to action for retailers who have not yet upgraded.”
5. Peace of Mind
All features and benefits aside, EMV technology really is about protecting your business by protecting your customers. For many retailers, upgrading simply means a better night’s sleep. Knowing their businesses won’t be hit with fines and fees helps them rest easy.
CRIND Printer Mounting Changed from Slide Mount to Hinged Door
Related Equipment:
Encore® 700S
Encore® S/ECIM
Details:
Effective with May 2021 production of Encore S & 700S, Gilbarco will be shipping the CRIND printer mounted on a bottom hinged printer door. The printer will no longer ship installed on its current slide mount inside the dispenser.
When the printer door is opened the printer will be readily accessible on the printer door. Please note, the printer, printer head and orientation have not changed. It is the same printer; only mounting method has changed.
Some configurations of Encore, such as units with upper bezel security door switches, will not immediately ship with this new printer arrangement. These will transition to the new design later in 2021.
Before
After
6 Myths DEBUNKED About Outdoor EMV Upgrades
For those who haven’t upgraded, we hear a variety of reasons for the delay. Our expert EMV team is here to debunk the myths and spread the truth.
Myth #1: EMV is just too expensive and I can’t justify the cost.
The Facts: Upgrading a site to enable EMV is an investment in your store; but not upgrading to EMV technology could result in potential chargebacks that exceed $201K per site over the next 7 years. This is much higher than the cost of upgrading a store to accept EMV at the pump.
Myth #2: I’ll wait until my site begins seeing chargebacks before I order equipment.
The Facts: On the surface this strategy sounds like it could make sense; but chargebacks typically take 30-45 days after the transaction occurs to show up on the store’s network reconciliation statement. That means that once you notice the first chargebacks, there are 4-6 weeks of transactions that have already been processed and it’s likely that the number of chargebacks will grow.
Myth #3: My store isn’t in a major metro area, so I don’t need to worry about criminals using counterfeit magstripe cards.
The Facts: The data is clear on the point that countries that have completed a similar migration to EMV shows that the fraud migrates to stores that are not able to accept EMV chip cards – including those in rural areas. The criminals WILL find you.
The Facts: Merchants who completed their EMV chip acceptance upgrades saw a reduction in counterfeit fraud by 76% per Visa.
Myth #5: EMV technology can’t prevent credit cards from being stolen by criminals that install skimming devices in the dispenser.
The Facts: Technically this is correct – EMV on its own doesn’t detect or prevent skimming from occurring. However, updating to newer payment electronics can provide additional benefits – such as local data encryption between the dispenser and Point of Sale. So a skimmer device inside a dispenser is less likely to be able to obtain sensitive cardholder data, and that means fewer angry customers blaming your store for not securing their credit/debit card.
Myth #6: If I begin to see chargebacks, I can just turn off card acceptance at the pump and it won’t impact my business.
The Facts: By the standards of today’s consumers, this is not an option. Some customers prefer to pay with cash or come inside to pay for fuel; but a majority of consumers pay at the pump because it’s convenient. This is why virtually every retail gas station today accepts card payment at the pump. Most stores that turn off this functionality will see a business impact in terms of fewer customers and reduced revenues.
At long last, the outdoor EMV deadline for the U.S. has passed, but that doesn’t mean the story is over yet.
From now on, chargebacks from fraud that occurs on unprotected forecourts are now the responsibility of the retailer, not the banks.
And despite multiple deadline delays, only half of fuel retailers (48 percent) have met the EMV compliance mandates by the April 17th, according to a new survey.
The right side of the graphic above splits retailers into three categories, but it’s the 25% of retailers who are “unsure” when they’ll complete their EMV upgrades that present the greatest challenges.
With limits on manpower, equipment, and hardware, those who didn’t plan ahead will now have to wait in line.
What Can You Do While You Wait?
First, consider measures to limit the damage. Identify and prioritize sites that are in the areas most prone to fraud. Put those sites as close to the front of the line for upgrades as possible.
While not fool-proof, tamper-evident tape can help deter criminals, but experienced fraudsters know how to cover their tracks.
There are also fraud monitoring systemsthrough Visa or other payment processers that send risky transactions inside the store to pay.
The most drastic option you can take is turning off your payment terminals at the fuel dispenser altogether, forcing customers to pay inside on EMV protected PIN pads. The problem here is that the loss in business from inconvenienced customers may cost more than the potential fraud.
Read about the potential losses that unprotected businesses should expect with the liability shift here.
The Bottom Line
Fraud liability has shifted, but the plan of action remains the same. If you haven’t started your upgrade process yet, contact us as soon as possible. We have financing options and EMV discounts available.
Does EMV currently have you behind the eight ball?
We are here to help with equipment and financing options!!
Feel free to call us at 1.800.451.4021 or email us using the link below: EMAIL US
The John W. Kennedy Company appreciates your business and continued support!
Outdoor EMV liability has officially shifted for the convenience store industry.
As of midnight on April 17th, 2021, convenience store operators are responsible for fraud that happens on their forecourts.
What Does This Mean for Retailers?
Prior to the liability shift, most pay-at-the-pump dispensers used magstripe technology to verify credit card payments. The problem is, data from magstripe cards can be easily stolen and duplicated using devices called “skimmers,” creating an enormous black market for identify theft.
EMV “chip” technology encrypts customers’ financial data, making it much more difficult for criminals to steal credit card information. EMV stands for Europay, Mastercard, and Visa, the founders of the encrypted chip technology.
Until now, those banks have assumed liability for fraud occurring at fuel dispensers.
Now that the liability shift has occurred, the retailers now own the fallout from fraud. In other words, c-store retailers are now on the hook for fees and legal issues related to fraud that occurs at their stores.
On the other hand, retailers with outdoor EMV technology don’t have to worry about liability.
EMV regulations have been in place in Canada and much of the world for the last decade with great success. U.S. retailers have been slower to make the move, causing deadline delays. But as we know now, the deadline is sticking and the “chargebacks” are now your problem.
What is a Chargeback?
You can learn all about chargebacks here, but we’ll do the cliff notes now.
There are two types:
Lost and Stolen – Like you might expect, a card can be either lost or stolen. The fraud occurs when it’s used by someone to run up charges before the victim notices.
Counterfeit Fraud – This is where the liability shift is happening between the card networks and retailers. In this scenario, a criminal uses low-cost equipment to create brand new magstripe cards with stolen, but valid data.
The data is typically purchased on the dark web from other criminals who skimmed it from other unprotected gas pumps. In some cases, organized crime syndicates both skim the card data and create the fake (but very usable) cards.
What Now?
Now that fraud liability has shifted, it has created two buckets of convenience stores: EMV have’s and EMV have not’s.
Many retailers have already taken the steps to install EMV on their forecourts well ahead of the deadline.
Maplefields, a c-store retailer in Northern New England, has been 100% EMV compliant since January 2021.
“If you’re not EMV-compliant by the deadline, then it all falls back on you. Breaches, chargebacks, those are 100% yours,” says Maplefields’ IT Director, Skip Potter. “You own those. And I’ll tell you, one breach? That could destroy your company.”
Watch more here:
The rush to install has created a backlog, causing late-to-the-game retailers to wait in line for their upgrade appointment. Then, there are retailers who haven’t made plans to upgrade at all. Most believe they won’t become a victims of fraud, but experts believe differently.
In an example offered by Mercator, an operator with 12 locations spread evenly among areas deemed be low-, medium-, and high-risk, would face fraud liability totaling $17,315 per store over 12 months, or $207,783 overall. “This could change dramatically depending on the risk position of each station, and it should be noted that Mercator’s calculation takes a decidedly conservative approach,” said Tim Sloane, vice president of payments innovation at Marlborough, Mass.-based Mercator, in a statement. Bottom Line
Despite the delays and COVID-19, one fact remains: the demand for payment technology is ever-increasing and ever-changing.
No one wants to shop on a website that is vulnerable to hacking, so why expect your fuel customers to shop at a vulnerable dispenser?
If you are a retailer who hasn’t started your EMV plans, you need to begin as soon as possible.
Contact our expert payment team today to begin the outdoor EMV process.
Feel free to call us at 1.800.451.4021 or email us using the link below to GET A FREE QUOTE
The John W. Kennedy Company appreciates your business and continued support!
Creating a Competitive Advantage with EMV Upgrades
JANUARY 13, 2021 | 11:00 AM EST (10:00 AM CST, 9:00 AM MST, 8:00 AM PST) OR JANUARY 13, 2020 | 3:00 PM EST (2:00 PM CST, 1:00 PM MST, 12:00 PM PST)
Learn how to reduce risk, protect your business, and make the best EMV upgrade decisions.
The Importance of EMV Compliance
With less than 6 months before the deadline, it is extremely important that you begin to plan for the EMV transition. Join us for a step-by-step guide on how to help your business avoid absorbing fraudulent fees for non compliance.
1. How to protect your site, starting today? 2. What equipment do you need to upgrade? 3. What kind of incentives are available?
Please do not hesitate to contact us with any of your EMV questions, concerns or to place an order by calling 1.800.451.4021 or visit us online at johnwkennedyco.com for all your petroleum equipment needs.
TheJohn W. Kennedy Company appreciates your business and continued support!
Gilbarco’s Passport® Point-of-Sale (POS) System software versions 12.03 and prior utilize Windows 7 as the operating system (OS).
Microsoft is ending support of Windows 7* and will no longer provide:
Software Updates
Application Patches
Security Updates
Technical Support
How this affects your Passport POS System
Your Passport POS System will continue to function, but your operating system (OS) Combo/Server will not be optimized or receive updates.
IntroducingWindows 10
Windows 10 operating system is now required with all Passport POS systems and is included beginning with version 20.
Windows 10 provides Better Performance with Solid-State Drives (SSD) • 75% FASTER reboots • 60% FASTER data backups • Handle 30% MORE transactions per hour without seeing authorization times start to increase • FASTER installation of upgrades
Improved Security Upgrading to the latest Passport POS System hardware with Windows 10 OS, assures you’ll have the most secure, robust POS solution that minimizes the risk of security or data breaches.
The risks of not upgrading toWindows 10
Passport POS Systems running on Windows 7 are at high risk of not being Payment Card Industry Data Security Standard (PCI DSS) compliant.*
The Payment Card Industry (PCI) Security Standards Council requires all merchants processing cardholder data to use systems that are still supported by their respective OS vendors or have a plan to migrate to the new system if it is not yet available.
PLEASE CALL US AT 1.800.451.4021 FOR MORE INFORMATION AND ORDERING DETAILS.
PX60 Combo/Server – Running Windows 7 Professional Operating System, Microsoft Support Ended January 2020*. All other Passport devices (EDH/Client) – Running Windows 7 POS Embedded Operating System – Microsoft Support Ends October 2021*. * New patches, feature enhancements, and security updates will not be released for Windows 7 after this date, work with your Qualified Security Assessor (QSA) on your plan to maintain PCI compliance.
Identifying YOUR Passport® POS Hardware & Upgrade Package
This simple guide will help you select the specific Gilbarco Passport POS Software Version 20 package designed to work seamlessly with Windows 10.
Passport® POSPX51/PX52
Purchase an upgrade to PX60 Combo, Server or Client, or Passport Edge running Version 20 or higher with Windows 10 Windows 10 cannot be installed on PX51 or PX52 model systems.
Enhanced Dispenser Hub 1EDH1/Hub 2EDH2
Purchase an EDH2 with Version 20 or higher with Windows 10 to replace EDH1 Purchase an EDH2 Version 20 or higher Windows 10 Upgrade Kit
Passport® POSPX60
Purchase a Combo, Server, or Client Version 20 or higher Windows 10 Upgrade Kit
Passport® Express Lane Self-Checkout
Purchase a Client Version 20 or higher Windows 10 Upgrade Kit
Passport® Edge POS
Purchase a PS65 EDGE Server Version 20 or higher Windows 10 Upgrade Kit Passport EDGE Subscription customers will receive kits at no charge per their subscription agreement.
PLEASE CALL US AT 1.800.451.4021 FOR MORE INFORMATION AND ORDERING DETAILS.
Looking for Gilbarco equipment? Click on the links below to visit our web store :
Please do not hesitate to contact us with any of your EMV questions, concerns or to place an order by calling 1.800.451.4021 or visit us online at johnwkennedyco.com for all your petroleum equipment needs.
The John W. Kennedy Company appreciates your business and continued support!
systems and parts in our web store
As of midnight on April 17th, 2021, convenience store operators are responsible for fraud that happens on their forecourts.
EMV regulations have been in place in Canada and much of the world for the last decade 
Windows 7!
