Veeder-Root TSN: AIS Installation & Startup Course & Compatibility Issues

Veeder-Root Additive Injection System (AIS) Installation & Startup CourseVeeder-Root Compatibility Issue with THE PLUS VIEW & THE REMOTE VIEW Apps – iPhone iOS 16 SoftwareVEEDER-ROOT TECHNICAL SUPPORT NOTIFICATIONS


Additive Injection System (AIS) Installation & Startup Course Is Now Available!

The training includes an overview of the Additive Injection System, installation considerations and procedures, and the startup and service procedures.

Click here to view the TSN document and training details.
VR Additive Injection System (AIS) Installation & Startup Course​ Document


Compatibility Issue with THE PLUS VIEW & THE REMOTE VIEW Apps –
iPhone iOS 16 Software

Oh-oh! With the latest release of iPhone iOS 16 software, Veeder-Root has learned that THE PLUS VIEW and THE REMOTE VIEW apps are NOT compatible with the latest iOS. iOS versions 15.x and earlier are still compatible. Once the issue has been resolved, Veeder-Root will follow up with a notification.

Click here to view the Technical Support Notification
Veeder-Root Compatibility Issue with THE PLUS VIEW & THE REMOTE VIEW Apps – iPhone iOS 16 Software


Check out other Veeder-Root Technical Support Notifications here!


LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy online and if you can’t find what you are looking for, please contact us!
Veeder-Root logo


If you have any questions about AIS or would like to receive a quote for AIS or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!


The John W. Kennedy Company appreciates your business and continued support!

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GVR Passport Tips: XL Suspend Transaction


Suspend a self-checkout transaction without leaving the counter


Cashiers can takeover the transaction and complete it all from the Passport POS.

DOWNLOAD REFERENCE CARD


Passport Point-of-Sale: Tips & Tricks for your POS

Looking for more quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.

Passport Point-of-Sale: Tips & Tricks for your POS


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

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Veeder-Root TSN: iButton USB Adapters, TLS-450PLUS & TLS4 Series CPU Backup Battery

Veeder-Root CPU Battery BackupVeeder-Root iButton USB AdapterVEEDER-ROOT TECHNICAL SUPPORT NOTIFICATIONS


Veeder-Root iButton USB Adapters

Due to supply chain issues, Veeder-Root will be limiting the number of USB adapters they ship with iButton software upgrades for the TLS-4xx platform.  Until supply chain issues have been resolved, individual iButtons will need to be swapped in and out of the USB adapters manually in order to upgrade TLS-4xx consoles with software enhancements.

Get all the details by viewing the Veeder-Root iButton TSN here.
Veeder-Root iButton TSN


TLS-450PLUS & TLS4 Series CPU Backup Battery

Once again, due to supply chain issues, the CPU battery backup on all TLS-450PLUS and TLS4 Series Automatic Tank Gauges (ATGs) has been changed. The previous ML2430 has been replaced with the ML2032 battery.
While the ML2032 battery is slightly smaller in size, it is backwards compatible and will work with any TLS-450PLUS or TLS4 Series console and can still be ordered using part number 0330020-759.

Get all the details by viewing the CPU Battery Backup TSN here.
Veeder-Root CPU Battery Backup TSN


Check out other Veeder-Root Technical Support Notifications here!


LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy online and if you can’t find what you are looking for, please contact us!
Veeder-Root logo


If you have any questions about TLS450 or would like to receive a quote for TLS450 Series or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!


The John W. Kennedy Company appreciates your business and continued support!

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Fuel Variance W H I T E P A P E R

Hidden Costs, Hidden Causes and What to Do About Them

Something isn’t adding up, and you may not even know it. Due to a variety of factors, the amount of fuel you receive and the amount you dispense to consumers may not be the same. This difference is called fuel variance — the difference between the recorded and actual amounts of fuel in your tanks at a given time. Physical fuel losses caused by theft or leaks are readily understood and accounted for. But there are hidden causes that are difficult to detect and equally challenging to manage. For many retailers, these less obvious causes aren’t high on their list of concerns. But the effort to learn why they occur might just be worth it when it comes to their bottom lines.

Danny Seals Product Marketing Manager, Retail Dispensers, Gilbarco Veeder-RootDanny Seals, Product Marketing Manager, Retail Dispensers, Gilbarco Veeder-Root goes through the costs, causes and what to do to address fuel variance. Click on the image below to view and download the Fuel Variance White Paper.

GVR Fuel Variance White Paper

Gilbarco Veeder-Root Fuel Variance White Paper



Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

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Gilbarco Veeder-Root: Pumps offline? Here’s how to fix it.

Seeing red circles, yellow triangles, or both in the forecourt display of your Passport®??

Your fuel dispensers may be offline or stalled.

Before you call the Help Desk, try rebooting the dispenser from your Passport! Here’s how:

View and Download the Reference Card

Passport Pumps Offline Reference Card

Passport Point-of-Sale: Tips & Tricks for your POS

Looking for some quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.

Passport Point-of-Sale: Tips & Tricks for your POS


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Top 4 New Year’s Resolutions for C-Store Owners in 2022

Gilbarco Veeder-Root Top 4 New Year's Resolutions for C-Store Owners in 2022 We are almost one month into 2022… have you made a plan to achieve your goals?

If not, here’s a refresher on what you should be doing this year:


According to a study, 64% of us will apparently abandon our New Year’s resolutions within a month, so we thought we’d share some new ideas to replace the ones you didn’t quite keep up with. 

Here are some resolutions that fuel and convenience retailers need to add to their list for 2022. 

NEXT-LEVEL CX 

Take your customer experience to the next level this year. The modern customer experience demands a frictionless shopping experience from fill-up to checkout. Here are three ways to up your CX game: 

1. Whether you need help with staffing or long lines, Passport® Express Lane™ is one of the most cost-effective solutions to optimize your operations. Committing to a self-checkout strategy is the first step in creating next-level CX. Express Lane gives everyone, including managers, employees, and customers – more flexibility. 

2. Express Ordering is another smart solution that helps c-stores set themselves apart with fresh food options. By automating the ordering process, Express Ordering puts the consumer in control – driving increased loyalty and upsell opportunities. 

3. Every store’s customer data needs to be secure. Passport POS and Encore® 700 S fuel dispensers come EMV-ready and PCI-certified out of the box to ensure your customers’ private information stays secure.  

DEFinite ADVANTAGE

Demand for diesel exhaust fluid is rising. The percentage of DEF pumps in the overall automotive DEF supply mode increased from 14% in 2011 to 40% in 2019, according to market research firm Reportlinker.

This is due to more stringent environmental regulations and the manufacturing of new DEF-compatible vehicles that are replacing the old ones.

For retailers with Gilbarco’s Encore S fuel dispensers or later, the DEF equipment cabinet(s) can be added left or right oriented or on either side of the fueling position, allowing for even more convenience and create loyalty with your diesel customer base.

COMBAT CORROSION

Now is the perfect time to commit to quality fuel. Part of that commitment means protecting your underground storage tanks.

The Veeder-Root HydrX Fuel Conditioning System combats in-tank corrosion by providing continuous water removal within diesel underground storage tanks. The system’s unique design removes water from the lowest point in the tank, preventing water from stagnating on the tank bottom and breeding microbial contaminants. The integrated filtration removes entrained water, rust, sand, and microbial particulate from the fuel, polishing it before returning clean fuel back to the tank.

Learn how the HydrX Fuel Conditioning System prevents corrosion from eating away at the bottom line for Cumberland Farms.

LEVEL UP YOUR ATG

And finally, resolve to upgrade your automatic tank gauge to the industry’s latest, most reliable ATG equipment with the TLS-450PLUS and Central Device Management (CDM).

The TLS-450PLUS console provides an expanded, advanced feature set at a lower price point than the TLS-350 console without needing to replace your probes or sensors. It also unlocks compatibility with other solutions like HydrX.

CDM is a server-based software package to manage your entire network of sites, ensuring your ATG consoles are always up to date with the latest features and security updates.

THE BOTTOM LINE

For 2022 and beyond, focus on solutions that make your operations more frictionless, efficient, secure, and connected.

Whether it’s on the forecourt, underneath it, or in the cloud, Gilbarco Veeder-Root is the only solutions provider that covers every area of your fuel and convenience business. As your partner for what’s next, let’s see if we can help you beat the stats and keep your new year’s resolution.


If you have any questions or would like to receive a quote for any of the systems and equipment mentioned above, please contact us at 1.800.238.1225 or Email Us.


Looking for Gilbarco or Veeder-Root equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Click here to findVeeder-Root logosystems and parts in our web store


Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

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Gilbarco Latest Product End Of Life Notifications

Product End of Life Notification

Encore® S Ultra-Hi Models with e-CRIND for the US

This End of Life notification applies to the product known as the Encore® S Ultra-Hi models with e-CRIND for the US. These models are being declared obsolete and future retailer orders should be transitioned over to the Encore 700S to meet EMV requirements.

This notification is to inform you that the models defined above are being discontinued in 2021 and Gilbarco will accept Last Time Buy (LTB) orders by a deadline of December 31st, 2021. After this date no further purchase orders will be accepted for this product.

Ship dates against Last Time Buy (LTB) orders may be scheduled between now and February 25th, 2022. Orders are non-cancellable and cannot be rescheduled beyond this date. All other Gilbarco Standard Terms and Conditions apply to the LTB order.

If you have any questions regarding this notice, please contact us at 1.800.238.1225 or Email Us.


Encore® Rectangular Sheathing

This End of Life notification applies to the product known as the Encore® rectangular sheathing. This sheathing is being declared obsolete and future retailer orders should be transitioned over to the standard tuxedo sheathing.

This notification is to inform you the rectangular sheathing will be discontinued in 2021 and Gilbarco will accept Last Time Buy (LTB) orders by a deadline of December 31st, 2021. After this date no further purchase orders will be accepted for this product.

Ship dates against Last Time Buy (LTB) orders may be scheduled between now and February 25th, 2022. Orders are non-cancellable and cannot be rescheduled beyond this date. All other Gilbarco Standard Terms and Conditions apply to the LTB order.

If you have any questions regarding this notice, please contact us at 1.800.238.1225 or Email Us.


Removal of Paper Manuals

As Gilbarco continues to reduce the environmental impact our products have, Gilbarco will eliminate paper manuals (MDE’s) from all products except for CRIND Retrofit Kits.  VOC from the field indicates the paper manuals are rarely being utilized and ASC’s are using electronic copies stored on electronic devices for reference. Please see table below for effective dates for specific product lines.

Gilbarco will continue to host manuals (MDE’s) at www.gilbarco.com/manuals.

Product Effective Date
Encore Dispensers November 2020
Legacy Dispenser February 2021
Gasboy/Atlas Dispensers & Products February 2021
Canopy November 2021
DEF Kits November 2021
Passport Products November 2021
Spare Parts Kits November 2021
CRIND Retrofit Kits (EPK Kits) Not Impacted

If you have any questions regarding this notice, please contact us at 1.800.238.1225 or Email Us.


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at please call us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Jump-Start Your C-Store Self-Checkout with Gilbarco Veeder-Root’s Passport Express Lane Financing Deal

0% Financing For 12 Months!

Gilbarco Passport Self CheckoutIt’s been two weeks since the 2021 NACS Show and we’re still feeling the excitement around Gilbarco Veeder-Root’s Express Lane Self-Checkout System.
With the overwhelmingly positive response seen at NACS, an incredible deal has been put together to help more of you start your self-checkout strategy.

With the support of Patriot Capital and Gilbarco Veeder-Root, take advantage of limited-time 0% financing for 12 months to qualifying business owners who purchase Express Lane.

DO THE MATH

Self-checkout has been proven to combat labor shortages and mitigate labor cost savings when implemented for just two hours a day.

Express Lane is a solution that pays for itself. Here’s a quick rundown:
Savings

GET STARTED

With this limited financing deal, you no longer have to worry about the upfront financial investment, so you can start focusing on the exciting part – implementation plans.

Want to take your C-Store to the next level?

Here’s a quick best practices guide for new users.

While you’re at it, watch how these retailers are using Express Lane Self-Checkout to raise the bar on customer experience AND employee engagement.


Gilbarco Passport Nationwide | John W Kennedy Company


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at please call us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

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We Are Now Authorized TO Sell Gilbarco Passport Point Of Sale Systems NATIONWIDE!

Gilbarco Passport Point of Sale SystemPassport Coast-to-Coast

The John W. Kennedy Company is happy to announce that we can now sell the Gilbarco Passport Point of Sale System nationwide, along with the add-on Self Checkout and Food Service solutions.


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at please call us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Gilbarco Announces FlexPay Connect Product Update

Gilbarco Veeder-Root
As part of their continued efforts to mitigate supply chain issues resulting from the global semiconductor chip shortage, Gilbarco Veeder-Root© will release an updated version of the BRCM2© in late Q3 2021.

The updated version has a newer chipset which strengthens their ability to supply this product and is fully backward compatible to the current FlexPay Connect© V2 hardwareGilbarco FlexPay Connect© V2 in the field. There are not any firmware or software changes necessary in the dispenser or with the POS equipment.

During the transition period, orders will be switched to updated BRCM2 based on inventories of each item. Once inventory of the PA0422 series is exhausted, all orders will receive the PA0435 series BRCM2.

Old Part Number New Part Number Supports Configurations Forecourt Connections
PA04220000022B

 

PA0435200032 Dispensers with DCM2.X or DCM3 Up to 32 connections with current loop and high speed
PA04222000002B

 

PA0435200002 Dispensers with DCM2.X or DCM3 Up to 32 high speed connections.

If you have any questions regarding this notice , please feel free to contact us at 1-800-451-4021 or Email Us with any further questions or inquiries.


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo