We Are Now Authorized TO Sell Gilbarco Passport Point Of Sale Systems NATIONWIDE!

Gilbarco Passport Point of Sale SystemPassport Coast-to-Coast

The John W. Kennedy Company is happy to announce that we can now sell the Gilbarco Passport Point of Sale System nationwide, along with the add-on Self Checkout and Food Service solutions.


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at please call us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Mastercard to phase out magstripe cards: What that means for you

End of an Era: Mastercard Phases Out Magstripe Cards + Implications for C-StoresEnd of an Era: Mastercard Phases Out Magstripe Cards + Implications for C-Stores

The end of swipe is upon us. Mastercard has announced it is phasing out the use of magstripe cards.
Yes, after six decades of swipes, that little magnetic stripe on the back of your bank cards is going away. The move has plenty of implications for convenience stores that have not upgraded to outdoor EMV.

Starting in 2024, Mastercard will no longer require its credit and debit cards to have a stripe in most markets. By 2027, U.S. banks will no longer be required to issue chip cards with a magnetic stripe. Mastercard expects to eliminate magstripes by 2033.

Before we discuss what this means for c-stores, let’s remember how we got here.

Back to the Future

The magstripe was invented in the 1960’s to replace flatbed imprinting machines (aka knuckle-busters), which cashiers used to record credit card information.

So how were stores able to instantly verify a customer’s account? They couldn’t. Instead, card companies would send merchants a list of bad account numbers and the merchant had to match their own lists to verify purchases.

Fast-forward to today, EMV chips are used for 86% of face-to-face card transactions globally. Only 11% of consumers still prefer the magstripe, according to a December 2020 survey paid for by Mastercard.

That negative consumer sentiment is directly related to the lack of security measures surrounding magstripes. Criminals have proven they can easily steal consumers’ cardholder data using malware and skimmers to embed that stolen data onto counterfeit magstripe cards. On the other hand, cards with EMV chips are encrypted and cannot be so easily stolen.

What Does it Mean for C-Stores?Outdoor EMV Liability Shifts to Convenience Store Retailers

For convenience stores that have already upgraded their fuel dispensers with outdoor EMV technology, it’s business as usual.

For retailers who still haven’t invested in modern payment technology as mandated by EMV regulations, business is about to become even more complicated. Mastercard was the first to take this position on magstripes; but the other major card brands are very likely to follow suite with their own plans to phase out magnetic stripes from credit cards.

If retailers with old equipment don’t upgrade soon, their customers could be forced to use cash to pay for gas inside the c-store. As most fuel business owners know, the lion-share of customers pay at the pump. Less than a third of consumers still use cash at all. Taking the pay-at-the-pump option off the table is a near-automatic business killer.

The end of magstripe cards isn’t the only problem non-compliant retailers face. Many major oil companies are now charging non-compliance fees for any station without EMV-ready forecourts. Some are even pulling the payment terminals out of the pumps altogether to avoid fraud.

The Bottom Line

Skipping on EMV? Don’t Say We Didn’t Warn You…
These complications are nothing compared to the constant and immediate threat of chargebacks as a result of fraud migration. As more retailers turn on EMV at the pump, criminals are seeking out easier targets that have not been upgraded.

While there are some tactics retailers can use in an attempt to mitigate fraud, none of them are as effective or foolproof as the mandated EMV upgrade.

Ready to start protecting your business and customers from fraud with EMV-compliant payment technology?

Please feel free to contact us at 1-800-451-4021 or Email Us with any further questions or inquiries.


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Gilbarco Announces FlexPay Connect Product Update

Gilbarco Veeder-Root
As part of their continued efforts to mitigate supply chain issues resulting from the global semiconductor chip shortage, Gilbarco Veeder-Root© will release an updated version of the BRCM2© in late Q3 2021.

The updated version has a newer chipset which strengthens their ability to supply this product and is fully backward compatible to the current FlexPay Connect© V2 hardwareGilbarco FlexPay Connect© V2 in the field. There are not any firmware or software changes necessary in the dispenser or with the POS equipment.

During the transition period, orders will be switched to updated BRCM2 based on inventories of each item. Once inventory of the PA0422 series is exhausted, all orders will receive the PA0435 series BRCM2.

Old Part Number New Part Number Supports Configurations Forecourt Connections
PA04220000022B

 

PA0435200032 Dispensers with DCM2.X or DCM3 Up to 32 connections with current loop and high speed
PA04222000002B

 

PA0435200002 Dispensers with DCM2.X or DCM3 Up to 32 high speed connections.

If you have any questions regarding this notice , please feel free to contact us at 1-800-451-4021 or Email Us with any further questions or inquiries.


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Safely clean your Passport screen with this quick tip

Passport Clean Screen
Disinfect your Passport screen without accidentally shutting off your pumps.

Click image to view/download quick reference card


Here’s how:

Click on the links below.
Not only will you have access to these videos but very handy reference cards that can be downloaded and printed!!
These are just a few of the videos. There are many more videos to explore once you click on the links!

CASHIER INSTRUCTIONS

BALANCE PREPAY CLOSE THE TILL
CLOSE THE TILLCLOSE THE TILL
CONDUCT A TILL AUDITCONDUCT A TILL AUDIT

MANAGER INSTRUCTIONS

CHANGE FUEL PRICESCHANGE FUEL PRICES

 

CREATE RESTRICTION GROUPSCREATE RESTRICTION GROUPS
DIGITAL ADSDIGITAL ADS

EXPRESS LANE SELF-CHECKOUT INSTRUCTIONS

ADD ITEMS TO TRANSACTIONADD ITEMS TO TRANSACTION
ATTENDANT AUDIO ALARMATTENDANT AUDIO ALARM
AUTHORIZE AGE RESTRICTED ITEMAUTHORIZE AGE RESTRICTED ITEM

Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.

Do you have any more questions about Gilbarco Passport POS system or require service? Feel free to call us at 1.800.451.4021 or email us using the link below:
EMAIL US

The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Gilbarco Passport Edge EOL Notification

Gilbarco Passport Edge

Passport Edge EOL

Product End of Life Notification | July 23, 2021

This is a notice that Gilbarco has decided to end of life the Passport Edge product. Gilbarco has stopped selling new hardware and services for Passport Edge as of July 1, 2021. We sincerely appreciate your support of the Passport Edge product, and your understanding with any inconvenience caused by this end of life.

Service End Date: On December 31, 2021, all existing Passport Edge services will be terminated. The services included are help desk, Insite360, hardware warranty, and software updates. Until Cancellation a site will continue to be invoiced for their Passport Edge system and/or service. All invoicing for Passport Edge systems and service will cease December 31st if the contract has not been cancelled prior to that date.

The cancellation agreement can be found here.

Replacement Options: Gilbarco will waive all Passport Edge subscription cancellation fees. We will also offer sites the ability to keep the existing Edge hardware. The site will need to purchase a Passport trade-up and receipt printer (the IP based Edge receipt printers are not supported by Passport). They can utilize most of the Edge hardware including PIN pads, cash drawer, UPS, keyboard, mouse, etc., in order to minimize replacement costs. An annual PSO contract will also be required between the site but reactivation fees will be waived if necessary until the end of the year. The site can contact contract services at 1-866-606-8969 to sign up for PSO.

Existing Hardware: For all existing Passport Edge hardware, the title will transfer to the end customer, and can be re-purpose or donated.


Please feel free to contact us at 1-800-451-4021 or Email Us with any further questions or inquiries prior to December 31, 2021.


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Passport Point-of-Sale: Tips & Tricks for your POS

Passport® Point-of-Sale: Powerful. Robust. User-friendly.

Passport®POS PX60We could easily spend a month of Sundays and then some going over the features of the Passport Point-of-Sale system. Without a doubt one of, if not the most robust POS system on the market for cstore fuel retailers. And the support provided by Gilbarco Veeder-Root and their network of authorized dealers and service providers, including yours truly, the John W Kennedy Company matches the system’s capabilities. Not only do we at the Kennedy Company offer factory certified service for Passport, but we train others to become certified technicians as well as customized training for system end users.

But it doesn’t end there. Matter of fact, that’s just the beginning.  There is so much support, it is tough to keep up with listing it all.  Some of the best online resources available are the Passport Tips and Tricks videos for managers, cashiers and even Express Lane Self-Checkout!  Cool, eh?!?


Click on the links below.
Not only will you have access to these videos but very handy reference cards that can be downloaded and printed!!
These are just a few of the videos. There are many more videos to explore once you click on the links!

CASHIER INSTRUCTIONS

BALANCE PREPAY CLOSE THE TILL
CLOSE THE TILLCLOSE THE TILL
CONDUCT A TILL AUDITCONDUCT A TILL AUDIT

MANAGER INSTRUCTIONS

CHANGE FUEL PRICESCHANGE FUEL PRICES

 

CREATE RESTRICTION GROUPSCREATE RESTRICTION GROUPS
DIGITAL ADSDIGITAL ADS

EXPRESS LANE SELF-CHECKOUT INSTRUCTIONS

ADD ITEMS TO TRANSACTIONADD ITEMS TO TRANSACTION
ATTENDANT AUDIO ALARMATTENDANT AUDIO ALARM
AUTHORIZE AGE RESTRICTED ITEMAUTHORIZE AGE RESTRICTED ITEM

Do you have any more questions about Gilbarco Veeder-Root Passport POS system or require service? Feel free to call us at 1.800.451.4021 or email us using the link below:
EMAIL US

The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Behind the scenes of filling up: How do operators keep track of their fuel inventory?

This is Veeder-Root’s fifth article in their series on what actually happens when you fill up at a gas station. Read the others here:
Behind the Scenes of Filling Up:
1. How Does it Work?
2. Gaining Approval and Getting Started
3. How does the fuel actually get to the nozzle?
4. How do gas stations ensure fuel isn’t leaking?
.

Keeping track of all that fuel

Veeder-Root

When you fill up at a gas station, it’s likely that you’re one of many people getting gas at the same time.

At busy gas stations and c-stores there are multiple transactions happening at one time. In fact, the average c-store dispenses just over 4,000 gallons of fuel per day!

With all that fuel pumping out of the storage tank, how does the site operator maintain an understanding of the current inventory, how much has been sold that day, and the amount of inventory that they started with? This basic information is what they will need for inventory reconciliation, which is the process of making sure that they can account for all the fuel that has been dispensed.

If there is a difference between the amount of fuel that records say are in the storage tank and the actual amount of fuel in the tank, then there is a fuel variance. There are two likely scenarios for the loss, either there is an adjusted loss or an actual physical loss of the fuel.

Adjusted losses accrue when key records of fuel transfer don’t match up. It’s common when the bills of lading, delivery confirmations, automatic tank gauges, and point-of-sale equipment may all supply a different record of the transaction. Contributing to the issue are tank charting and equipment errors, which can mask any actual fuel losses.

Physical loss might happen if there was a leak that went undetected, a meter drift, theft or delivery discrepancy, or even a change in temperature that causes fuel contraction or expansion in the tank.

What Can We Do About it?

The first step is to confirm that the equipment at your gas station is maintained and operating correctly. You then want to ensure that you have accurate tank charts for your site. The next step is to implement a daily reconciliation and variance tracking method.  

C-Store owners should also take advantage of remote connectivity options that allow them to check on their inventory and site status from anywhere. 

Automating The Process

The most accurate way to generate a tank chart is to use AccuChart on your Veeder-Root TLS Automatic Tank Gauge. This application takes frequent measurements and reports back when there is a statistically significant data set for creating an accurate tank chart. 

Once you have an accurate tank chart, an application like Business Inventory Reconciliation (BIR) can automatically calculate fuel variance.

BIR tracks all the fuel that enters or exits each of your underground tanks, accounting for all delivery and dispensing activity. It automatically collects metered sales information from electronic and mechanical dispensers and generates accurate delivery and reconciliation reports.  

This is our final installment in our blog series on what actually happens when you fill up at a gas station. You can find more information on every step of the process here

If you have any questions or would like to purchase Veeder-Root and Red Jacket Products, visit us online at www.johnwkennedyco.com or call us at 1.800.451.4021.

The John W. Kennedy Company appreciates your business and continued support!
JWK USA Logo

Behind the scenes of filling up: How do gas stations ensure fuel isn’t leaking?

This is Veeder-Root’s fourth article in their series on what actually happens when you fill up at a gas station. Read the others here:
Behind the Scenes of Filling Up:
1. How Does it Work?
2. Gaining Approval and Getting Started
3. How does the fuel actually get to the nozzle?
.

Veeder-Root

With so much fuel passing through a gas station’s fueling system, how do they ensure that fuel isn’t leaking?

For decades now, the Environmental Protection Agency has enforced regulations that require gas stations to prove they aren’t leaking fuel into the ground or the water supply, and there are a number of ways the gas station can meet the requirements. 

But beyond the regulations, fuel costs money – it’s the single most expensive inventory item for gas stations – and leaks or other fuel losses are costly! 

Managing Compliance

Once you’re done filling up, there is an entire monitoring system at the gas station that tests the fuel lines for any potential leaks and monitors important spaces around the site to ensure they’re dry. This system is called an automatic tank gauging system which includes a console, like the TLS-450PLUS ATG, series of sensors throughout the gas station, and probes in the underground fuel tanks. 

The automatic tank gauge system has many functions at a gas station, but at its core it provides the owner and store operator with reports that prove the site isn’t leaking fuel and provides the fuel inventory data needed to run the station. These reports are provided to EPA inspectors to ensure gas stations are complying with the regulations.

Fixing Issues Immediately

It’s important to have the appropriate reports, but leaks must be addressed in real time, and that is where the ATG console is also working like a security system for the fuel site.  

When an issue is detected in the fueling system, the TLS-450PLUS ATG records a condition result and generates an audible and visual alarm for the store operator. Employees at the site can then follow their protocol for addressing the issue.  

The guiding principle is ensuring that the gas station is safe for customers and meeting regulations. 

What’s Next?

Next week, we’re discussing how the TLS-450PLUS ATG gives C-Store owners and operators the business data they need to correctly manage their inventory. 

You can find more information on every step of the process here

 

If you have any questions or would like to purchase Veeder-Root and Red Jacket Products, visit us online at www.johnwkennedyco.com or call us at 1.800.451.4021.

The John W. Kennedy Company appreciates your business and continued support!
JWK USA Logo

Behind the scenes of filling up: How does the fuel actually get to the nozzle?

This is Veeder-Root’s third article in their series on what actually happens when you fill up at a gas station. Read the first article here. and the second article here.
Veeder-Root

Imagine you’re at a gas station and you’ve started a transaction at a dispenser. Maybe you’ve never given it another thought, but how does the fuel actually get to the nozzle?

The answer is that fuel is pumped up from an underground storage tank via a submersible turbine pump and through the fuel lines to your dispenser nozzle.

The submersible turbine pump is the powerful unsung hero of the fueling system. These pumps have two main components; a packer manifold which is in the sump space and a Unitized Motor Pump (UMP) that sits down in the tank.

Starting the Flow

  1. During a transaction, the packer manifold receives the signal and activates the UMP.Fuel Drawn Into Pump
  2. The UMP starts spinning and that rotational energy creates pressure and moves fuel up through the pump.Fuel Flows into UMP
  3. The fuel flows up through the column pipe to the packer manifold.Fuel Flows up the Column
  4. Fuel enters the packer manifold and goes through a check valve, which is used to keep pressure in the lines, before being discharged into to the fuel lines. Fuel enters packer manifold

Keeping Track

While it’s dispensing fuel to your vehicle, the dispenser is keeping track of exactly what you’ve pumped and how much that costs. Once you’re done, there are a series of signals that are managed through the automatic tank gauge and control boxes that turn off the STP and finish the transaction.  

If using a TLS-450PLUS Automatic Tank Gauge paired with Electronic PLLD, then station operators can also monitor line pressure during the dispense to ensure that system isn’t leaking and meets release detection requirements.

What’s Next?

Next week, we’re discussing how the TLS-450PLUS ATG makes sure the fueling system is free from leaks and compliant with regulatory requirements.

You can find more information on every step of the process here.

 

If you have any questions or would like to purchase Veeder-Root and Red Jacket Products, visit us online at www.johnwkennedyco.com or call us at 1.800.451.4021.

The John W. Kennedy Company appreciates your business and continued support!
JWK USA Logo

Behind The Scenes Of Filling Up: Gaining Approval and Getting Started

This is Veeder-Root’s second article in their series on what actually happens when you fill up at a gas station. Read the first article here.
Veeder-Root

Most people don’t know this, but a gas station’s fuel dispenser is connected to three primary pieces of equipment that help it run a fueling transaction:

  1. Point-of-Sale System
  2. Red Jacket® ISOTROL™ 1-8 Control Box
  3. TLS-450PLUS Automatic Tank Gauge

These three pieces of equipment make up the system that manage the transaction, calculate inventory data, and facilitate the pumping of the fuel.

The Gate Keeper

When you lift the handle and start a transaction at the dispenser, nothing happens without the Point-of-Sale System approving it. This is because a POS system must authorize a sale to allow next steps to happen.  

The authorization can be done manually by an attendant at the gas station or it can be set to pre-authorization.  

Manual authorization means that someone on site must approve all transactions prior to any dispensing. If you’ve ever been at a site where an attendant must pump all gas, this is likely an instance where they’re using the manual settings. 

In instances of pre-authorization, the POS system allows a transaction to happen once the payment, usually credit or prepaid fuel card, is approved. If you have ever gone to a 24-hour site that is unattended, this is set to pre-approval. 

In either case, the Point-of-Sale System is providing a gate keeper function in the fueling transaction to make sure that only approved fuel dispenses happen. 

Sending the Signal

Now that we know the transaction is authorized, the dispenser will reset the displays and get ready to dispense fuel.  

In order to create the pressure needed in the fuel lines to dispense it, the Red Jacket® Submersible Turbine Pump will need to be activated.  

This is done when the dispenser signals the other key equipment in the process, the ISOTROL 1-8 Control Box, which notifies the TLS-450PLUS ATG. At that point the ATG sends a relay signal to the Red Jacket IQ Smart Control to start the Red Jacket STP and create pressure in the fueling lines.

Now What? 

Next week, we’re discussing how the fuel is pumped from the tank and to the dispenser, including the different modes available. 

You can find more information on every step of the process here

If you have any questions or would like to purchase Veeder-Root and Red Jacket Products, visit us online at www.johnwkennedyco.com or call us at 1.800.451.4021.

The John W. Kennedy Company appreciates your business and continued support!
JWK USA Logo