Category Archives: General Information

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Veeder-Root TSN: Technical Support Hours of Operation

  By BlogAdmin January 24, 2023 , , , ,

Veeder-Root Technical Support Hours Of Operation

OVERVIEW

Please be advised that the Veeder-Root Technical Support team, located in Simsbury, CT, will be changing their hours of operation temporarily from Monday through Friday,

8am – 7pm ET to 8am – 6pm ET. This change is effective January 30, 2023.

Veeder-Root is committed to providing the very best Technical Support and we apologize for any inconvenience this may cause. We will notify you again once we resume our normal hours.

Click here to learn more about Veeder-Root Technical Support

Be sure to check out the Veeder-Root booth at our upcoming 2023 Petroleum Equipment Trade Show!!
REGISTER ONLINE TODAY!!
2023 JWK Trade Show

WHEN:

Wednesday, March 29th: 9AM – 4:30PM
Cocktails & Hors d’oeuvres 4:00PM – 7:30PM (Open Bar)

Thursday, March 30th: 9:00AM – 12:00PM

WHERE:

Crowne Plaza Warwick
801 Greenwich Avenue
Warwick, RI 02886
401.732.6000
Click here for directions.

Training & Certification Seminar Schedule
Wednesday March 29th
FFS APT 8:00 – 9:00am APT Piping Re-Certification
9:15 – 10:15am OPW Underground Piping Re-Certification
Containment Solutions 10:30 – 11:30am CSI UST Installation Re-Certification
11:45am – 12:45pm Emco Wheaton EVR Re-Certification
1:00 – 2:30pm Icon Sump & Fitting Repair Certification

We are back once again with the most anticipated petroleum equipment trade show with dozens of vendors featuring their latest and greatest product offerings along with training and re-certification seminars. We end the first day with a cocktail hour featuring an open bar, great Hors-d’oeuvres and live entertainment! So don’t miss out!

2023 JWK Trade ShowREGISTER ONLINE TODAY!!

LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy online and if you can’t find what you are looking for, please contact us!
Veeder-Root logo

If you have any questions about Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!

The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

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Veeder-Root TSN: Network Security Reminder

  By BlogAdmin October 25, 2022 , , , , , , ,

Veeder-Root Takes Network Security VERY Seriously!

OVERVIEW

Offering the best in class tools to prevent cyberattacks, Veeder-Root Veeder-Root TLS-450PLUSrecommends network ‘best practices’ such as:

  • Utilize separate network ports on the TLS-450PLUS ATG
  • Configure network routing tables
  • Changing network port numbers
  • Add a serial command security code to harden remote access and prevent un-authorized access to Veeder-Root ATG

TIP: Veeder-Root recommends that ASCs review and implement these ‘best practices’ for network security with their customers, when installing a new console or setting up a network port.

IMPORTANT: Customers on older TLS-350 ATG systems should consider either upgrading to the TLS-450PLUS or utilizing extra network firewall equipment.

TLS-450PLUS and TLS4 Series ATGs

The TLS-450PLUS and TLS4 Series ATGs come with security features allowing for greater protection and control of access to the ATG than legacy consoles. Features such as configurable user access and segmented network ports help ensure both network and front-panel security. To learn more about these features and how to set them up, please see our TLS4 Series Security Settings Technical Support Notice.

TLS-3XX Series ATGs

Please refer to the following manuals for security setup instructions:

Related Blogs

What Can Happen If You Do Not Take Ownership Of Your Network? – May 15, 2019

Protecting Gas Station and Fuel Site Data – January 16, 2020

READ THE FULL Technical Support Notification HERE:Veeder-Root Network Security Reminder TSN

Check out other Veeder-Root Technical Support Notifications here!

LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy online and if you can’t find what you are looking for, please contact us!
Veeder-Root logo

If you have any questions about AIS or would like to receive a quote for AIS or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!

The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

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Gasboy End Of Life Notification: Islander PLUS

  By BlogAdmin October 18, 2022 , , , , , ,

Gasboy Islander PLUSThe Islander PLUS and ICR PLUS Products Have Reached Their End Of Life.

Previous Gasboy notifications stated support for the Islander PLUS and ICR PLUS was communicated as follows:

Spare Parts Support ending = 4/30/2022
Help Desk Support ending = 4/30/2029

As of April 2022, Gasboy has exceeded the spare part commitment for Islander PLUS and due to the availability of raw materials, spare parts for Islander PLUS have become difficult to manufacture and source. While Gasboy continues to work hard to continue providing spare parts where feasible;they are not able to guarantee parts availability.
______

For those interested in upgrading to the latest and greatest Gasboy technology, check out the Islander PRIME. Not only does it have better performance and reliability, it is completely backwards compatible with the Islander PLUS!

Islander EMV PRIME: Payment System For Islander and ICR PRIME® Fleet Fuel Management System

Gasboy EMV Payment for Islander and ICR PRIME
• Insert style Hybrid Card Reader (HCR) reads both chip and magnetic stripe cards
• 16 key pin pad with graphic display and anti-tamper features
• The Payment Card Industry Data Security Standard (PCI DSS) compliant
• Certified for EMV credit transactions on all major card brands including Visa, Mastercard, AMEX, Discover
• Accepts fleet cards including WEX, Voyager, Fuelman
• Accepts proprietary magnetic stripe cards
• Approved on the National Bankcard Services (NBS) Payment Network

Available for new Gasboy systems and field retrofits

• New Islander and Island Card Reader (ICR) PRIME available with the factory-installed EMV option, including hybrid card reader and pin pad
• EMV retrofits for currently installed Islander/ICR PRIME systems

Feel free to contact us at please call us at 1.800.238.1225 or Email Us with any further questions, GET A FREE QUOTE  or to place an order!

The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

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Gilbarco Product End Of Life Notification: Legacy Electronic Series Pump

  By BlogAdmin October 17, 2022 , , , , , ,

Gilbarco Legacy DispenserGilbarco has announced the end of life for the Legacy series electronic dispensers.

The Last Time to Buy (LTB) deadline has been set for December 9, 2022 with ship dates that may be scheduled until March 10, 2023. Orders are non-cancellable and ship dates can not be scheduled beyond March 10, 2023. All other Gilbarco Standard Terms and Conditions apply to the LTB.

See the table below for Gilbarco’s recommended Encore and Atlas replacements for the Legacy:

Legacy Model Number Legacy Description Gasboy Atlas Recommended Sub Option Item Number Encore Series Recommended Sub Option Item Number
JHA000 Single Dispenser, 1-Product A8-853S10-0D EN-500NA0-N1
JHA100 Dual Dispenser, 1-Product A8-853T10-0D EN-500NA0-N2
JHA200 Dual Dispenser, 2-Product A8-853T20-0D EN-500NA1-N1
JHA400 Dual Dispenser, 1-Product A8-853T10-0D EN-500NA0-N1
JHA500 Dual Dispenser, 2-Product A8-853T20-0D N/A
JHB310 Single Master Dispenser, 1-Product A8-853S10-0D EN-500NP3-N1
JHB410 Dual Master Dispenser, 1-Product A8-853T10-0D EN-500NA0-N2
JHB510 Dual Master Dispenser, 2-Product A8-853T20-0D EN-500NP3-N1
JHB600 Single Master Dispenser, 1-Product N/A EN-500NP3-N1
JHB800 Dual Master Dispenser, 2-Product N/A EN-500NP6-N1
JHC310 High Flow Single Satellite, 1-Product A9-216S1F-0P EN-500NP5-N1
JHC510 High Flow Dual Satellite, 2-Product N/A N/A
JHC600 Ultra-Hi Single Satellite, 1-Product N/A EN-500NP5-N1
JHC800 Ultra-Hi Dual Satellite, 2-Product N/A EN-500NP8-N1
JHD510 Master/Satellite Combo Dispenser N/A EN-500NP4-N2
JHD800 Master/Satellite Combo Dispenser N/A EN-500NP4-N2

If you have any questions regarding this notice, please contact us at 1.800.238.1225 or Email Us.

Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
 Passport Point of Sale
Gilbarco Passport Point of Sale		 Forecourt Payment Options
Gilbarco Forecourt Payment Options		 Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.

Feel free to contact us at please call us at 1.800.238.1225 or Email Us with any further questions or to place an order!

The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

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3 Innovative Gas Station Products You Should Know About

  By Author October 8, 2022

With the rising crime rate and increasing inflation, many gas station owners in the country face unprecedented challenges in the industry. Amidst such a crisis, gas station owners must find a way to tackle the growing challenges in the gas retail industry.

As a gas station owner, you can either stick with traditional methods and products to run your business or invest in innovative gas station products. But which is the better option? We recommend getting cutting-edge gas station accessories from a reliable petroleum equipment distributor to increase your productivity.

Keep reading this blog to learn more about innovative gas station products.

OPW Auto Pressure Sensitive Nozzle

If you want to run a successful gas station, you must stay up-to-date on the latest products and trends. One innovative product you should know about is the OPW auto pressure fuel nozzle. The helpful accessory can make filling up customers’ vehicles easier and faster, which can lead to increased productivity and satisfaction.

The auto pressure fuel nozzle is an excellent option for busy gas stations. It automatically shuts off when there’s no fuel pressure, so you don’t have to worry about overfilling or spills. It can help save time and prevent accidents. Plus, it’s easy to use―customers simply attach the nozzle to their gas tank and fill up as usual.

If you’re looking for ways to improve your gas station, consider investing in an auto pressure fuel nozzle. It’s a small change that can make a massive difference in your business!

Emco Wheaton Dual Point Overfill Prevention Valve

The dual point overfill prevention valve is an exceptional gas station accessory developed by Emco Wheaton. The valve is made from aluminum which amplifies its strength. You can use it for hose drainage to prevent delays. You’ll be surprised to know that this valve has a vertical slide float design that provides extensive protection when you’re installing it. You can also use the valve for both coaxial drop and dual point tubes.

Non-Discriminating Piping Sump Sensor

Want to accurately detect liquid fuel in a containment sump? If so, you must get a non-discriminating piping sump sensor. We recommend checking the fuel compatibility of the sensor before purchasing one.

A high-quality sump sensor is usually compatible with various fuels, including diesel, gas, kerosene, green diesel, aviation gas, and motor oil. These sensors have an alarm notification that can alert you about the state of fuel in the containment sump.

Connect With An Experienced Petroleum Equipment Distributor

Looking to get your hands on top-class gas station accessories? You’ve come to the right place! At John W. Kennedy Company, we’ve been supplying excellent gas station products to our esteemed clients since 2003. We’ve collaborated with global petroleum brands like OPW, Gilbarco, Emco Wheaton, and many more to provide our clients with state-of-the-art petroleum equipment.

So, what are you waiting for? Contact our team for more details.

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GVR Passport Tips: XL Suspend Transaction

  By BlogAdmin September 16, 2022 , , , , , ,








Suspend a self-checkout transaction without leaving the counter


Cashiers can takeover the transaction and complete it all from the Passport POS.

DOWNLOAD REFERENCE CARD

Passport Point-of-Sale: Tips & Tricks for your POS

Looking for more quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.

Passport Point-of-Sale: Tips & Tricks for your POS

Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
 Passport Point of Sale
Gilbarco Passport Point of Sale		 Forecourt Payment Options
Gilbarco Forecourt Payment Options		 Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.

Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!

The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

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Veeder-Root TSN: iButton USB Adapters, TLS-450PLUS & TLS4 Series CPU Backup Battery

  By BlogAdmin September 12, 2022 , , , , , , , ,








Veeder-Root CPU Battery BackupVeeder-Root iButton USB AdapterVEEDER-ROOT TECHNICAL SUPPORT NOTIFICATIONS

Veeder-Root iButton USB Adapters

Due to supply chain issues, Veeder-Root will be limiting the number of USB adapters they ship with iButton software upgrades for the TLS-4xx platform.  Until supply chain issues have been resolved, individual iButtons will need to be swapped in and out of the USB adapters manually in order to upgrade TLS-4xx consoles with software enhancements.

Get all the details by viewing the Veeder-Root iButton TSN here.
Veeder-Root iButton TSN

TLS-450PLUS & TLS4 Series CPU Backup Battery

Once again, due to supply chain issues, the CPU battery backup on all TLS-450PLUS and TLS4 Series Automatic Tank Gauges (ATGs) has been changed. The previous ML2430 has been replaced with the ML2032 battery.
While the ML2032 battery is slightly smaller in size, it is backwards compatible and will work with any TLS-450PLUS or TLS4 Series console and can still be ordered using part number 0330020-759.

Get all the details by viewing the CPU Battery Backup TSN here.
Veeder-Root CPU Battery Backup TSN

Check out other Veeder-Root Technical Support Notifications here!

LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy online and if you can’t find what you are looking for, please contact us!
Veeder-Root logo

If you have any questions about TLS450 or would like to receive a quote for TLS450 Series or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!

The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

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OPW University: Retail Fueling Basics Video Series

  By BlogAdmin September 8, 2022 , ,








OPW University
OPW Has Releases 3-Part Video Series; “Retail Fueling Basics (101-Level Training)”

Edward Kammerer

OPW’s own industry veteran, Edward Kammerer
guides you through this video series meant for both
industry veterans and those new to retail fueling
equipment and environments.

OPW Retail Fueling BasicsYou can also download the workbook
to go along with the videos here.

RETAIL FUELING BASICS: PART I


In Part I of this series, Ed will discuss underground storage tanks, overfill & spill protection, coaxial, dual point- and multi-port fuel drops and Stage I vapor recovery

RETAIL FUELING BASICS: PART II


In Part II of this series, Ed walks you through how fuel moves from the UST to the fueling island. He will introduce you to piping, entry fittings and double wall containment systems.

RETAIL FUELING BASICS: PART III


In Part III of this series, Ed discusses what’s at the dispenser; containment sumps, shear valves hanging hardware and other equipment.

You can find many other great OPW products in our webstore.

OPW Retail Fueling Components

Fibrelite

OPW Engineered Systems

 OPW Fuel Management Systems

And if you don’t find the OPW products you are looking for or have further questions about any product, feel free to contact us at 1.800.451.4021 or email us!

The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

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GVR Passport: Updates, Tips & Tricks!

  By BlogAdmin September 8, 2022 , , , , , ,








Gilbarco Passport POS Soon to Support Fuel Prices Over $9.999

With the rising fuel prices, there have been some concerns about the ability to sell fuel at prices above $9.999 per unit. Gilbarco has heard these concerns and is addressing them by developing a feature within Passport POS to enable fuel prices above $9.999 per unit. We have received the suggestion to sell fuel at half-gallon or quarter-gallon increments; however, this is not allowed in most states as it tends to mislead consumers who have come to expect the displayed prices to be for whole gallons. So Gilbarco is working towards a more universally accepted solution that will keep whole-gallon units and allow a price $10 or higher.

The solution keeps a 4-digit price, but shifts the decimal place (i.e. $X.XXX becomes $XX.XX), enabling prices at $10 per unit or higher. As a consequence, fuel must be sold to the penny rather than to the tenth of a cent.

Implementation of this solution works as follows:

  • Changing to the two-decimal price format will be a toggle option within Passport’s Manager Workstation.
  • The format change must be applied to every fuel grade and every dispenser at the site. If the two-decimal format is selected, then all prices will be limited to two decimal places even if the price is below $10 per unit.
  • To comply with Weights & Measures, all dispenser price displays should be changed to reflect the two-decimal prices. Changing the price format on the dispenser must be done on the dispenser itself, it cannot be done through Passport. Depending on the dispenser hardware, a technician may be required to configure the dispenser price display.
    • On Gilbarco Veeder-Root dispensers, this change cannot be completed by the Insite360 Forecourt remote management tool.
  • To comply with Weights & Measures, all price signs should be changed to reflect the two-decimal prices. Most electronic price signs are not capable of receiving and displaying the two-decimal format. To avoid automatically pushing a price that will be incorrectly displayed on the price sign, Passport will revert to a manual price sign configuration when configured for a two-decimal price format.

Note, this feature is only necessary for sites selling fuel at $10 or more. Sites selling all fuel grades below $10 per unit will experience no change. This feature is planned to be released as a maintenance pack for Passport versions 21.02 and 21.03. Release is targeted for the end of September 2022, pending network approval.

Manage Your Line Item Voids With Ease.


Protect your business with setting options that restrict line item voids to specific employees.

DOWNLOAD REFERENCE CARD

Passport Point-of-Sale: Tips & Tricks for your POS

Looking for more quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.

Passport Point-of-Sale: Tips & Tricks for your POS

Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
 Passport Point of Sale
Gilbarco Passport Point of Sale		 Forecourt Payment Options
Gilbarco Forecourt Payment Options		 Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.

Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!

The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

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End Of Life Notification: Veeder-Root TLS-450PLUS Console 08600×1-301 Part Numbers

  By BlogAdmin August 23, 2022 , , , , , ,








OverviewVeeder-Root TLS-450PLUS Automatic Tank Gauge

Veeder-Root is committed to providing the highest quality products and services to our customers. As the world leader in the development of fueling system technology, we view product End of Life (EOL) as part of the natural cycle that drives technology evolution.

TLS-450PLUS consoles with 08600×1-301 part numbers that feature a Dual RS-232 connection are being phased out. The last time buy date will be November 30, 2022, or while supplies last.

Veeder-Root has decided to standardize on the TLS-450PLUS consoles with 08600×1-302 part numbers. The -302 consoles feature a Dual RS-232/RS-485 port and are positioned in the market to better address evolving port connection requirements. Options are available to add supplemental RS-232 Interface Modules if necessary.

Transition Details

We recommend customers transition to the Veeder-Root TLS-450PLUS console with the Dual RS-232/RS-485 port as soon as possible.

If a second RS-232 connection is needed, we recommend ordering an additional RS-232 Communication Card. The following Module Compatibility can be found in the TLS Price Book, which helps customers determine which slot to put the communication card in.
TLS-450PLUS Module Compatibility1 When placed in Slot 3, only Position 2 will be functional
2 EDIM can be programmed in any position with an RS-232 port – up to 3 per system
3 Can be combined with EDIM
4 Console ship standard with dual RS-232 or Dual RS-232/RS-485 card in Slot 1

Schedule for TLS-450PLUS Console 08600×1-301 Part Numbers

End of Life Product Details
Platform Platform Details Region End of Life Notification Date Last Time Buy Date
TLS-450PLUS TLS-450PLUS Console 08600×1-301 Part Numbers Global June 13, 2022 November 30, 2022

Impacted Equipment

End of Life Product Details
Product Type Description Part Number
TLS-450PLUS TLS-450PLUS Console with 8” WVGA Color Touch Screen Display, Printer, 3 Ethernet and Dual USB/Expansion, Dual RS-232, UL/cUL 0860091-301
TLS-450PLUS TLS-450PLUS Console with 8” WVGA Color Touch Screen Display, Printer, 3 Ethernet and Dual USB/Expansion, Dual RS-232, ATEX 0860061-301
TLS-450PLUS TLS-450PLUS Console with 8” WVGA Color Touch Screen Display, Printer, 3 Ethernet and Dual USB/Expansion, Dual RS-232, IECEx 0860011-301

Product Transition Information

End of Life Product Details
Product Type Description Part Number
TLS-450PLUS TLS-450PLUS Console with 8” WVGA Color Touch Screen Display, Printer, 3 Ethernet and Dual
USB/Expansion, Dual RS-232, UL/cUL		 0860091-301
TLS-450PLUS TLS-450PLUS Console with 8” WVGA Color Touch Screen Display, Printer, 3 Ethernet and Dual
USB/Expansion, Dual RS-232, ATEX		 0860061-301
TLS-450PLUS TLS-450PLUS Console with 8” WVGA Color Touch Screen Display, Printer, 3 Ethernet and Dual USB/Expansion, Dual RS-232, IECEx 0860011-301
Target Transition Product Details
Product Type Description Part Number
TLS-450PLUS TLS-450PLUS Console with 8” WVGA Color Touch Screen Display, Printer, 3 Ethernet and Dual USB/Expansion, Dual RS-232/RS-485, UL/cUL 0860091-302
TLS-450PLUS TLS-450PLUS Console with 8” WVGA Color Touch Screen Display, Printer, 3 Ethernet and Dual USB/Expansion, Dual
RS-232/RS-485, ATEX		 0860061-302
TLS-450PLUS TLS-450PLUS Console with 8” WVGA Color Touch Screen Display, Printer, 3 Ethernet and Dual USB/Expansion, Dual RS-232/RS-485, IECEx 0860011-302
Additional RS-232 Communication Card If Needed Single RS-232 Interface Module (Comm. Slots 1,2,3), for TLS-450PLUS 0332866-001
Additional RS-232 Communication Card If Needed RS-232 Dual Interface Module (Comm. Slots 1,2,3), for TLS-450PLUS 0332868-001
Additional RS-232 Communication Card If Needed RS-232/RS-485 Dual Interface Module (Comm. Slots 1,2,3), for TLS-450PLUS 0332870-001

CLICK HERE to See the End Of Life Notification from Veeder-Root
Veeder-Root End Of Life Notification

LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Well look no further – click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy in our webstore and if you can’t find it there, please contact us!
Veeder-Root logo

If you have any questions about TLS450 or would like to receive a quote for TLS450 Series or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!

The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo