Veeder-Root TSN: Technical Support Hours of Operation

Veeder-Root Technical Support Hours Of Operation

OVERVIEW

Please be advised that the Veeder-Root Technical Support team, located in Simsbury, CT, will be changing their hours of operation temporarily from Monday through Friday,

8am – 7pm ET to 8am – 6pm ET. This change is effective January 30, 2023.

Veeder-Root is committed to providing the very best Technical Support and we apologize for any inconvenience this may cause. We will notify you again once we resume our normal hours.

Click here to learn more about Veeder-Root Technical Support


Be sure to check out the Veeder-Root booth at our upcoming 2023 Petroleum Equipment Trade Show!!
REGISTER ONLINE TODAY!!
2023 JWK Trade Show

WHEN:

Wednesday, March 29th: 9AM – 4:30PM
Cocktails & Hors d’oeuvres 4:00PM – 7:30PM (Open Bar)

Thursday, March 30th: 9:00AM – 12:00PM

WHERE:

Crowne Plaza Warwick
801 Greenwich Avenue
Warwick, RI 02886
401.732.6000
Click here for directions.


Training & Certification Seminar Schedule
Wednesday March 29th
FFS APT 8:00 – 9:00am APT Piping Re-Certification
9:15 – 10:15am OPW Underground Piping Re-Certification
Containment Solutions 10:30 – 11:30am CSI UST Installation Re-Certification
11:45am – 12:45pm Emco Wheaton EVR Re-Certification
1:00 – 2:30pm Icon Sump & Fitting Repair Certification

We are back once again with the most anticipated petroleum equipment trade show with dozens of vendors featuring their latest and greatest product offerings along with training and re-certification seminars. We end the first day with a cocktail hour featuring an open bar, great Hors-d’oeuvres and live entertainment! So don’t miss out!

2023 JWK Trade ShowREGISTER ONLINE TODAY!!


LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy online and if you can’t find what you are looking for, please contact us!
Veeder-Root logo


If you have any questions about Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Veeder-Root TSN: Network Security Reminder

Veeder-Root Takes Network Security VERY Seriously!

OVERVIEW

Offering the best in class tools to prevent cyberattacks, Veeder-Root Veeder-Root TLS-450PLUSrecommends network ‘best practices’ such as:

  • Utilize separate network ports on the TLS-450PLUS ATG
  • Configure network routing tables
  • Changing network port numbers
  • Add a serial command security code to harden remote access and prevent un-authorized access to Veeder-Root ATG

TIP: Veeder-Root recommends that ASCs review and implement these ‘best practices’ for network security with their customers, when installing a new console or setting up a network port.

IMPORTANTCustomers on older TLS-350 ATG systems should consider either upgrading to the TLS-450PLUS or utilizing extra network firewall equipment.

TLS-450PLUS and TLS4 Series ATGs

The TLS-450PLUS and TLS4 Series ATGs come with security features allowing for greater protection and control of access to the ATG than legacy consoles. Features such as configurable user access and segmented network ports help ensure both network and front-panel security. To learn more about these features and how to set them up, please see our TLS4 Series Security Settings Technical Support Notice.

TLS-3XX Series ATGs

Please refer to the following manuals for security setup instructions:

READ THE FULL Technical Support Notification HERE:Veeder-Root Network Security Reminder TSN


Check out other Veeder-Root Technical Support Notifications here!


LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy online and if you can’t find what you are looking for, please contact us!
Veeder-Root logo


If you have any questions about AIS or would like to receive a quote for AIS or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Veeder-Root TSN: AIS Installation & Startup Course & Compatibility Issues

Veeder-Root Additive Injection System (AIS) Installation & Startup CourseVeeder-Root Compatibility Issue with THE PLUS VIEW & THE REMOTE VIEW Apps – iPhone iOS 16 SoftwareVEEDER-ROOT TECHNICAL SUPPORT NOTIFICATIONS


Additive Injection System (AIS) Installation & Startup Course Is Now Available!

The training includes an overview of the Additive Injection System, installation considerations and procedures, and the startup and service procedures.

Click here to view the TSN document and training details.
VR Additive Injection System (AIS) Installation & Startup Course​ Document


Compatibility Issue with THE PLUS VIEW & THE REMOTE VIEW Apps –
iPhone iOS 16 Software

Oh-oh! With the latest release of iPhone iOS 16 software, Veeder-Root has learned that THE PLUS VIEW and THE REMOTE VIEW apps are NOT compatible with the latest iOS. iOS versions 15.x and earlier are still compatible. Once the issue has been resolved, Veeder-Root will follow up with a notification.

Click here to view the Technical Support Notification
Veeder-Root Compatibility Issue with THE PLUS VIEW & THE REMOTE VIEW Apps – iPhone iOS 16 Software


Check out other Veeder-Root Technical Support Notifications here!


LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy online and if you can’t find what you are looking for, please contact us!
Veeder-Root logo


If you have any questions about AIS or would like to receive a quote for AIS or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

GVR Passport Tips: XL Suspend Transaction


Suspend a self-checkout transaction without leaving the counter


Cashiers can takeover the transaction and complete it all from the Passport POS.

DOWNLOAD REFERENCE CARD


Passport Point-of-Sale: Tips & Tricks for your POS

Looking for more quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.

Passport Point-of-Sale: Tips & Tricks for your POS


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Veeder-Root TSN: iButton USB Adapters, TLS-450PLUS & TLS4 Series CPU Backup Battery

Veeder-Root CPU Battery BackupVeeder-Root iButton USB AdapterVEEDER-ROOT TECHNICAL SUPPORT NOTIFICATIONS


Veeder-Root iButton USB Adapters

Due to supply chain issues, Veeder-Root will be limiting the number of USB adapters they ship with iButton software upgrades for the TLS-4xx platform.  Until supply chain issues have been resolved, individual iButtons will need to be swapped in and out of the USB adapters manually in order to upgrade TLS-4xx consoles with software enhancements.

Get all the details by viewing the Veeder-Root iButton TSN here.
Veeder-Root iButton TSN


TLS-450PLUS & TLS4 Series CPU Backup Battery

Once again, due to supply chain issues, the CPU battery backup on all TLS-450PLUS and TLS4 Series Automatic Tank Gauges (ATGs) has been changed. The previous ML2430 has been replaced with the ML2032 battery.
While the ML2032 battery is slightly smaller in size, it is backwards compatible and will work with any TLS-450PLUS or TLS4 Series console and can still be ordered using part number 0330020-759.

Get all the details by viewing the CPU Battery Backup TSN here.
Veeder-Root CPU Battery Backup TSN


Check out other Veeder-Root Technical Support Notifications here!


LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy online and if you can’t find what you are looking for, please contact us!
Veeder-Root logo


If you have any questions about TLS450 or would like to receive a quote for TLS450 Series or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

GVR Passport: Updates, Tips & Tricks!

Gilbarco Passport POS Soon to Support Fuel Prices Over $9.999

With the rising fuel prices, there have been some concerns about the ability to sell fuel at prices above $9.999 per unit. Gilbarco has heard these concerns and is addressing them by developing a feature within Passport POS to enable fuel prices above $9.999 per unit. We have received the suggestion to sell fuel at half-gallon or quarter-gallon increments; however, this is not allowed in most states as it tends to mislead consumers who have come to expect the displayed prices to be for whole gallons. So Gilbarco is working towards a more universally accepted solution that will keep whole-gallon units and allow a price $10 or higher.

The solution keeps a 4-digit price, but shifts the decimal place (i.e. $X.XXX becomes $XX.XX), enabling prices at $10 per unit or higher. As a consequence, fuel must be sold to the penny rather than to the tenth of a cent.

Implementation of this solution works as follows:

  • Changing to the two-decimal price format will be a toggle option within Passport’s Manager Workstation.
  • The format change must be applied to every fuel grade and every dispenser at the site. If the two-decimal format is selected, then all prices will be limited to two decimal places even if the price is below $10 per unit.
  • To comply with Weights & Measures, all dispenser price displays should be changed to reflect the two-decimal prices. Changing the price format on the dispenser must be done on the dispenser itself, it cannot be done through Passport. Depending on the dispenser hardware, a technician may be required to configure the dispenser price display.
    • On Gilbarco Veeder-Root dispensers, this change cannot be completed by the Insite360 Forecourt remote management tool.
  • To comply with Weights & Measures, all price signs should be changed to reflect the two-decimal prices. Most electronic price signs are not capable of receiving and displaying the two-decimal format. To avoid automatically pushing a price that will be incorrectly displayed on the price sign, Passport will revert to a manual price sign configuration when configured for a two-decimal price format.

Note, this feature is only necessary for sites selling fuel at $10 or more. Sites selling all fuel grades below $10 per unit will experience no change. This feature is planned to be released as a maintenance pack for Passport versions 21.02 and 21.03. Release is targeted for the end of September 2022, pending network approval.


Manage Your Line Item Voids With Ease.


Protect your business with setting options that restrict line item voids to specific employees.

DOWNLOAD REFERENCE CARD


Passport Point-of-Sale: Tips & Tricks for your POS

Looking for more quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.

Passport Point-of-Sale: Tips & Tricks for your POS


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

End Of Life Notification: Veeder-Root TLS-450PLUS Console 08600×1-301 Part Numbers

OverviewVeeder-Root TLS-450PLUS Automatic Tank Gauge

Veeder-Root is committed to providing the highest quality products and services to our customers. As the world leader in the development of fueling system technology, we view product End of Life (EOL) as part of the natural cycle that drives technology evolution.

TLS-450PLUS consoles with 08600×1-301 part numbers that feature a Dual RS-232 connection are being phased out. The last time buy date will be November 30, 2022, or while supplies last.

Veeder-Root has decided to standardize on the TLS-450PLUS consoles with 08600×1-302 part numbers. The -302 consoles feature a Dual RS-232/RS-485 port and are positioned in the market to better address evolving port connection requirements. Options are available to add supplemental RS-232 Interface Modules if necessary.

Transition Details

We recommend customers transition to the Veeder-Root TLS-450PLUS console with the Dual RS-232/RS-485 port as soon as possible.

If a second RS-232 connection is needed, we recommend ordering an additional RS-232 Communication Card. The following Module Compatibility can be found in the TLS Price Book, which helps customers determine which slot to put the communication card in.
TLS-450PLUS Module Compatibility1 When placed in Slot 3, only Position 2 will be functional
2 EDIM can be programmed in any position with an RS-232 port – up to 3 per system
3 Can be combined with EDIM
4 Console ship standard with dual RS-232 or Dual RS-232/RS-485 card in Slot 1

Schedule for TLS-450PLUS Console 08600×1-301 Part Numbers

End of Life Product Details
Platform Platform Details Region End of Life Notification Date Last Time Buy Date
TLS-450PLUS TLS-450PLUS Console 08600×1-301 Part Numbers Global June 13, 2022 November 30, 2022

Impacted Equipment

End of Life Product Details
Product Type Description Part Number
TLS-450PLUS TLS-450PLUS Console with 8” WVGA Color Touch Screen Display, Printer, 3 Ethernet and Dual USB/Expansion, Dual RS-232, UL/cUL 0860091-301
TLS-450PLUS TLS-450PLUS Console with 8” WVGA Color Touch Screen Display, Printer, 3 Ethernet and Dual USB/Expansion, Dual RS-232, ATEX 0860061-301
TLS-450PLUS TLS-450PLUS Console with 8” WVGA Color Touch Screen Display, Printer, 3 Ethernet and Dual USB/Expansion, Dual RS-232, IECEx 0860011-301

Product Transition Information

End of Life Product Details
Product Type Description Part Number
TLS-450PLUS TLS-450PLUS Console with 8” WVGA Color Touch Screen Display, Printer, 3 Ethernet and Dual
USB/Expansion, Dual RS-232, UL/cUL
0860091-301
TLS-450PLUS TLS-450PLUS Console with 8” WVGA Color Touch Screen Display, Printer, 3 Ethernet and Dual
USB/Expansion, Dual RS-232, ATEX
0860061-301
TLS-450PLUS TLS-450PLUS Console with 8” WVGA Color Touch Screen Display, Printer, 3 Ethernet and Dual USB/Expansion, Dual RS-232, IECEx 0860011-301
Target Transition Product Details
Product Type Description Part Number
TLS-450PLUS TLS-450PLUS Console with 8” WVGA Color Touch Screen Display, Printer, 3 Ethernet and Dual USB/Expansion, Dual RS-232/RS-485, UL/cUL 0860091-302
TLS-450PLUS TLS-450PLUS Console with 8” WVGA Color Touch Screen Display, Printer, 3 Ethernet and Dual USB/Expansion, Dual
RS-232/RS-485, ATEX
0860061-302
TLS-450PLUS TLS-450PLUS Console with 8” WVGA Color Touch Screen Display, Printer, 3 Ethernet and Dual USB/Expansion, Dual RS-232/RS-485, IECEx 0860011-302
Additional RS-232 Communication Card If Needed Single RS-232 Interface Module (Comm. Slots 1,2,3), for TLS-450PLUS 0332866-001
Additional RS-232 Communication Card If Needed RS-232 Dual Interface Module (Comm. Slots 1,2,3), for TLS-450PLUS 0332868-001
Additional RS-232 Communication Card If Needed RS-232/RS-485 Dual Interface Module (Comm. Slots 1,2,3), for TLS-450PLUS 0332870-001

CLICK HERE to See the End Of Life Notification from Veeder-Root
Veeder-Root End Of Life Notification


LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Well look no further – click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy in our webstore and if you can’t find it there, please contact us!
Veeder-Root logo


If you have any questions about TLS450 or would like to receive a quote for TLS450 Series or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

See The Latest Patriot Capital Financing Programs for Gasboy, Veeder-Root, Red Jacket & HydrX

Patriot Capital Corp

Check Out The Latest Financing Programs From Patriot Capital!

Gasboy Islander & Atlas PRIME

Exclusive Gasboy Prime Program

Get great rates and low payments!

Now through September 30, 2022, Patriot Capital is offering an exclusive financing program for Gasboy Islander Prime and Atlas Prime equipment.

Benefits of financing with Patriot Capital include:

  • 100% Project Financing
  • Deferred Payment Plan
  • Fixed Payments, Competitive Rates
  • Upgrade Multiple Sites At Once

Patriot Captital Gasboy PRIME Rates
All packages include EKOS and the fuel site module. Click here to see brochure for details and feel free to contact us today at 1.800.451.4021 or email us for more details.


Bundle Financing ProgramVeeder-Root TLS0450PLUSVeeder-Root HydrX Fuel Conditioning

Use Promo Code
PC2022

Now through September 30, 2022, Patriot Capital is offering a bundle financing program for select Veeder Root ATG, HydrX and Red Jacket equipment.

  • Eligible Products
    • The TLS-450PLUS and TLS4 Series Automatic Tank Gauges (ATGs) with available factory installed options, and probes and sensor product necessary for compliant installation except as listed below
    • HydrX Fuel Conditioning System
    • Red Jacket Submersible Turbine Pumps (STPs), including The Red Jacket, The Red Jacket AG, Red Armor®, Maxxum®, and CoreDEF™

Red Jacket Submersible Pump

  • Ineligible Products
    • TLS-350 Series ATGs, parts, and accessories
    • Mag Flex Tall Tank Probes and accessories
    • Carbon Canisters
    • Spare or replacement parts
    • Installation, shipping, and other costs are not included in the equipment financing program
  • Financing Options
    • Get 3.9% for 60 months on ATGs or HydrX financed alone.
    • Get 2.9% for up to 60 months when bundling ATGs and HydrX.
    • Get 1.9% for up to 60 months when bundling ATGs, HydrX and Red Jacket STPs.
    • For any questions on this financing program, contact us at 1.800.451.4021 or email us

Click here to see pages 3 – 6 of the program brochure for eligible part numbers.
Patriot Capital Program Bundle


Click on the logos below to find their products in our web store:


Gasboy
Veeder-Root logo
Red Jacket

And remember, if you can’t find what you are looking for, please feel free to contact us at 1.800.451.4021 or Email Us!!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Veeder-Root Technical Support Notification: Probe & Sensor Wiring

Probe & Sensor Wiring

Introduction

Veeder-Root has specific requirements for all Automatic Tank Gauge (ATG), probe, sensor and Pressurized Line Leak Detection (PLLD) transducer wiring – this is to maintain intrinsic safety as well as reduce electrical noise interference. This notification will provide a brief introduction into Veeder-Root’s probe and sensor wiring requirements. This should be used in conjunction with local, state and federal electrical codes.


Basic Wiring & Installation Requirements

The following are Veeder-Root’s field wiring requirements:

  • All probes and sensors must use two-wire shielded cable.*
  • Use a single continuous length of shielded cable with no splices to ensure optimum signal strength.
  • All shielded cable runs must be less than 1000 feet.
  • An epoxy pack must be used for all wiring splices in the field.
  • Weatherproof junction boxes are required for all conduit runs to the monitoring locations (e.g., STP sump or dispenser pan).
  • All shields must be grounded at the console, cut-off in the field.
  • When exiting the console, shielded cable must be run through rigid conduit.
  • Shielded cable should be rated between 14 to 18 AWG stranded copper wire and must be rated less than 100 picofarads per foot.**

* When installing a three-wire sensor, use a three-wire shielded cable.
** Refer to the TLS-450PLUS Site Prep and Installation Manual (577014-073) for wiring examples.


ATG Installation & Grounding

  • All three divider plates must be left in place in-between any of the four slots in the TLS-450PLUS console or the TLS-XB Expansion Box.
  • The divider plates and empty slot covers cannot be modified in any way. This includes drilling holes or cutting the plates.

Note: Removing or modifying the divider plate can lead to electrical noise interference issues and violates UL/cUL and other licensing bodies.

  • Four-conductor or more shielded cable cannot be used with Veeder-Root probes or sensors. Two wires cannot be connected to a sensor while the other two wires are connected to another device, even if the two devices are installed in the same sump.
  • Confirm the console has two isolated grounds.

To test the grounds, disconnect these two cables from the console. Place the leads of the ohmmeter on each grounding wiring and confirm it reads less than 1 ohm of resistance. If it reads more than 1 ohm of resistance, then the console has bad grounding, which could be a cause of an electrical noise interference issue.


Installation Review

This example shows a clean installation.

✅ One pair of two-conductor shielded cable is used per device.

✅ All shields are grounded at the console.

✅ All shielded cable is run through a rigid conduit.


This example shows an incorrect installation.

The field wiring does not meet Veeder-Root, UL/cUL and other licensing bodies’ wiring requirements. This site is using four-conductor shielded cable. (Shields are not shown).
As mentioned before, two-conductor shielded cable is required for all probes and sensors.


Further Information


DOWNLOAD THE TSN HERE!Veeder-Root Probe & Sensor Wiring


LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Well look no further – click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy in our webstore and if you can’t find it there, please feel free to contact us at 1-800-451-4021 or Email Us !!
Veeder-Root logo


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Veeder-Root: Updated HydrX™ Fuel Conditioning System Site Inspection Guide

HydrX™ Fuel Conditioning System
Site Inspection Guide Update

An updated version of the HydrX Fuel Conditioning System Site Inspection Guide (576047-355, Rev. E) is now available.  See the links below. This guide will help determine if the HydrX Fuel Conditioning System can be implemented into an existing fuel management system. Review and fill out this document in order to pinpoint the HydrX part numbers required. If any issues are encountered during your site inspection, please contact us by phone at 1.800.451.4021 or email us. Your completed Site Inspection Guide should be submitted to essentials@jwkemail.com.

IMPORTANT: Only Veeder-Root HydrX Certified Technicians are authorized to install this system.

If you have not already, enroll in the web-based Veeder-Root HydrX Install and Service Course. This 1-hour course prepares Veeder-Root ATG Certified Technicians to install and service the HydrX Fuel Conditioning System. Users will become familiarized with all primary components of the HydrX system, including: the Fuel Conditioner, Water Intake Device, Guide Tube, and Fuel Conditioning Controller.


Quick Links for Self-Enrollment

NOTE: You must sign up with Gilbarco Veeder-Root in order to enroll in the online training if you haven’t done so previously!

Course Link Class Link

Click here to learn more about HydrX System Requirements


Download the Inspection Guide here!
Veeder-Root Hydrx Inspection Guide


LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Well look no further – click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy in our webstore and if you can’t find it there, please contact us!
Veeder-Root logo


If you have any questions about HydrX or would like to receive a quote for HydrX or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo