Passport Point-of-Sale: Tips & Tricks for your POS
Looking for more quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.
Looking for Gilbarco equipment? Click on the links below to visit our web store :
Gilbarco Passport POS Soon to Support Fuel Prices Over $9.999
With the rising fuel prices, there have been some concerns about the ability to sell fuel at prices above $9.999 per unit. Gilbarco has heard these concerns and is addressing them by developing a feature within Passport POS to enable fuel prices above $9.999 per unit. We have received the suggestion to sell fuel at half-gallon or quarter-gallon increments; however, this is not allowed in most states as it tends to mislead consumers who have come to expect the displayed prices to be for whole gallons. So Gilbarco is working towards a more universally accepted solution that will keep whole-gallon units and allow a price $10 or higher.
The solution keeps a 4-digit price, but shifts the decimal place (i.e. $X.XXX becomes $XX.XX), enabling prices at $10 per unit or higher. As a consequence, fuel must be sold to the penny rather than to the tenth of a cent.
Implementation of this solution works as follows:
Changing to the two-decimal price format will be a toggle option within Passport’s Manager Workstation.
The format change must be applied to every fuel grade and every dispenser at the site. If the two-decimal format is selected, then all prices will be limited to two decimal places even if the price is below $10 per unit.
To comply with Weights & Measures, all dispenser price displays should be changed to reflect the two-decimal prices. Changing the price format on the dispenser must be done on the dispenser itself, it cannot be done through Passport. Depending on the dispenser hardware, a technician may be required to configure the dispenser price display.
On Gilbarco Veeder-Root dispensers, this change cannot be completed by the Insite360 Forecourt remote management tool.
To comply with Weights & Measures, all price signs should be changed to reflect the two-decimal prices. Most electronic price signs are not capable of receiving and displaying the two-decimal format. To avoid automatically pushing a price that will be incorrectly displayed on the price sign, Passport will revert to a manual price sign configuration when configured for a two-decimal price format.
Note, this feature is only necessary for sites selling fuel at $10 or more. Sites selling all fuel grades below $10 per unit will experience no change. This feature is planned to be released as a maintenance pack for Passport versions 21.02 and 21.03. Release is targeted for the end of September 2022, pending network approval.
Manage Your Line Item Voids With Ease.
Protect your business with setting options that restrict line item voids to specific employees.
Passport Point-of-Sale: Tips & Tricks for your POS
Looking for more quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.
Looking for Gilbarco equipment? Click on the links below to visit our web store :
2. Press the 1, 5, and 9 buttons on the keypad simultaneously for 2 seconds. a. This step only needs to be performed if an application has been loaded to the device.
3. Once the device displays the login menu, press the red “X Cancel” button. a.
4. This will bring you to a menu where you are presented different options.
5. Press option “2” for calibration option.
6. DO NOT TOUCH SCREEN DURING CALIBRATION PROCESS.
7. Once the calibration is done, press the green “O Enter” button to navigate back to the login menu.
8. From here, you can either reboot the device, or login and perform other functions.
If you have any questions about or problems with this procedure, please feel free to contact our Service Department at 1.800.451.4021 or Email Us !!
The John W. Kennedy Company appreciates your business and continued support!
Passport Point-of-Sale: Tips & Tricks for your POS
Looking for more quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.
Looking for Gilbarco equipment? Click on the links below to visit our web store :
Passport Point-of-Sale: Tips & Tricks for your POS
Looking for some quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.
Looking for Gilbarco equipment? Click on the links below to visit our web store :
We are almost one month into 2022… have you made a plan to achieve your goals?
If not, here’s a refresher on what you should be doing this year:
According to a study, 64% of us will apparently abandon our New Year’s resolutions within a month, so we thought we’d share some new ideas to replace the ones you didn’t quite keep up with.
Here are some resolutions that fuel and convenience retailers need to add to their list for 2022.
NEXT-LEVEL CX
Take your customer experience to the next level this year. The modern customer experience demands a frictionless shopping experience from fill-up to checkout. Here are three ways to up your CX game:
1. Whether you need help with staffing or long lines, Passport® Express Lane™ is one of the most cost-effective solutions to optimize your operations. Committing to a self-checkout strategy is the first step in creating next-level CX. Express Lane gives everyone, including managers, employees, and customers – more flexibility.
2. Express Ordering is another smart solution that helps c-stores set themselves apart with fresh food options. By automating the ordering process, Express Ordering puts the consumer in control – driving increased loyalty and upsell opportunities.
3. Every store’s customer data needs to be secure. Passport POS and Encore® 700 S fuel dispensers come EMV-ready and PCI-certified out of the box to ensure your customers’ private information stays secure.
DEFinite ADVANTAGE
Demand for diesel exhaust fluid is rising. The percentage of DEF pumps in the overall automotive DEF supply mode increased from 14% in 2011 to 40% in 2019, according to market research firm Reportlinker.
This is due to more stringent environmental regulations and the manufacturing of new DEF-compatible vehicles that are replacing the old ones.
For retailers with Gilbarco’s Encore S fuel dispensers or later, the DEF equipment cabinet(s) can be added left or right oriented or on either side of the fueling position, allowing for even more convenience and create loyalty with your diesel customer base.
COMBAT CORROSION
Now is the perfect time to commit to quality fuel. Part of that commitment means protecting your underground storage tanks.
The Veeder-Root HydrX Fuel Conditioning System combats in-tank corrosion by providing continuous water removal within diesel underground storage tanks. The system’s unique design removes water from the lowest point in the tank, preventing water from stagnating on the tank bottom and breeding microbial contaminants. The integrated filtration removes entrained water, rust, sand, and microbial particulate from the fuel, polishing it before returning clean fuel back to the tank.
Learn how the HydrX Fuel Conditioning System prevents corrosion from eating away at the bottom line for Cumberland Farms.
LEVEL UP YOUR ATG
And finally, resolve to upgrade your automatic tank gauge to the industry’s latest, most reliable ATG equipment with the TLS-450PLUS and Central Device Management (CDM).
The TLS-450PLUS console provides an expanded, advanced feature set at a lower price point than the TLS-350 console without needing to replace your probes or sensors. It also unlocks compatibility with other solutions like HydrX.
CDM is a server-based software package to manage your entire network of sites, ensuring your ATG consoles are always up to date with the latest features and security updates.
THE BOTTOM LINE
For 2022 and beyond, focus on solutions that make your operations more frictionless, efficient, secure, and connected.
Whether it’s on the forecourt, underneath it, or in the cloud, Gilbarco Veeder-Root is the only solutions provider that covers every area of your fuel and convenience business. As your partner for what’s next, let’s see if we can help you beat the stats and keep your new year’s resolution.
If you have any questions or would like to receive a quote for any of the systems and equipment mentioned above, please contact us at 1.800.238.1225 orEmail Us.
Looking for Gilbarco or Veeder-Root equipment? Click on the links below to visit our web store :
It’s been two weeks since the 2021 NACS Show and we’re still feeling the excitement around Gilbarco Veeder-Root’s Express Lane Self-Checkout System. With the overwhelmingly positive response seen at NACS, an incredible deal has been put together to help more of you start your self-checkout strategy.
With the support of Patriot Capital and Gilbarco Veeder-Root, take advantage of limited-time 0% financing for 12 months to qualifying business owners who purchase Express Lane.
DO THE MATH
Self-checkout has been proven to combat labor shortages and mitigate labor cost savings when implemented for just two hours a day.
Express Lane is a solution that pays for itself. Here’s a quick rundown:
GET STARTED
With this limited financing deal, you no longer have to worry about the upfront financial investment, so you can start focusing on the exciting part – implementation plans.
Meet the newest addition to the Gasboy family – The Islander PRIME
Islander™ PRIME fleet fuel management system combines the functionality of a sophisticated island fleet card reader in a single package hardened for the fuel island. PRIME Integrates seamlessly with other system components including EKOS and Fleet Head Office management software, also with unattended, remote and automated fueling systems. Create the most reliable, comprehensive turnkey fleet fuel management system on the market. Let Gasboy show you the most advanced fleet control technology — just contact your Gasboy distributor for more information.
• Interfaces seamlessly with Fleet Head Office / Precise cost tracking Supports multiple access technologies, including web-based and contactless systems / • Easily integrated, enhanced data collection • Lighted terminals / Secure 24/7/365 availability for unattended sites
ICR PRIME: Island Card Reader
Gasboy’s ICR PRIME island card reader works in tandem with CFN PLUS or the Islander PRIME to provide a cost-effective way to manage access to fuel at multiple islands and unattended sites. Flexible. Efficient. It’s part of your Gasboy complete, turnkey solution backed by the world’s largest network of fleet product distributors and authorized service contractors.
• Compatible with a variety of different driver and vehicle access methods • Cost-effective solution for multiple fuel islands • Hardened for the tough fleet environment
Islander EMV PRIME: Payment System For Islander and ICR PRIME® Fleet Fuel Management System
• Insert style Hybrid Card Reader (HCR) reads both chip and magnetic stripe cards • 16 key pin pad with graphic display and anti-tamper features • The Payment Card Industry Data Security Standard (PCI DSS) compliant • Certified for EMV credit transactions on all major card brands including Visa, Mastercard, AMEX, Discover • Accepts fleet cards including WEX, Voyager, Fuelman • Accepts proprietary magnetic stripe cards • Approved on the National Bankcard Services (NBS) Payment Network
Available for new Gasboy systems and field retrofits
• New Islander and Island Card Reader (ICR) PRIME available with the factory-installed EMV option, including hybrid card reader and pin pad • EMV retrofits for currently installed Islander/ICR PRIME systems
End of an Era: Mastercard Phases Out Magstripe Cards + Implications for C-Stores
The end of swipe is upon us. Mastercard has announced it is phasing out the use of magstripe cards. Yes, after six decades of swipes, that little magnetic stripe on the back of your bank cards is going away. The move has plenty of implications for convenience stores that have not upgraded to outdoor EMV.
Starting in 2024, Mastercard will no longer require its credit and debit cards to have a stripe in most markets. By 2027, U.S. banks will no longer be required to issue chip cards with a magnetic stripe. Mastercard expects to eliminate magstripes by 2033.
Before we discuss what this means for c-stores, let’s remember how we got here.
Back to the Future
The magstripe was invented in the 1960’s to replace flatbed imprinting machines (aka knuckle-busters), which cashiers used to record credit card information.
So how were stores able to instantly verify a customer’s account? They couldn’t. Instead, card companies would send merchants a list of bad account numbers and the merchant had to match their own lists to verify purchases.
Fast-forward to today, EMV chips are used for 86% of face-to-face card transactions globally. Only 11% of consumers still prefer the magstripe, according to a December 2020 survey paid for by Mastercard.
That negative consumer sentiment is directly related to the lack of security measures surrounding magstripes. Criminals have proven they can easily steal consumers’ cardholder data using malware and skimmers to embed that stolen data onto counterfeit magstripe cards. On the other hand, cards with EMV chips are encrypted and cannot be so easily stolen.
What Does it Mean for C-Stores?
For convenience stores that have already upgraded their fuel dispensers with outdoor EMV technology, it’s business as usual.
For retailers who still haven’t invested in modern payment technology as mandated by EMV regulations, business is about to become even more complicated. Mastercard was the first to take this position on magstripes; but the other major card brands are very likely to follow suite with their own plans to phase out magnetic stripes from credit cards.
If retailers with old equipment don’t upgrade soon, their customers could be forced to use cash to pay for gas inside the c-store. As most fuel business owners know, the lion-share of customers pay at the pump. Less than a third of consumers still use cash at all. Taking the pay-at-the-pump option off the table is a near-automatic business killer.
The end of magstripe cards isn’t the only problem non-compliant retailers face. Many major oil companies are now charging non-compliance fees for any station without EMV-ready forecourts. Some are even pulling the payment terminals out of the pumps altogether to avoid fraud.
The Bottom Line
These complications are nothing compared to the constant and immediate threat of chargebacks as a result of fraud migration. As more retailers turn on EMV at the pump, criminals are seeking out easier targets that have not been upgraded.
While there are some tactics retailers can use in an attempt to mitigate fraud, none of them are as effective or foolproof as the mandated EMV upgrade.
Ready to start protecting your business and customers from fraud with EMV-compliant payment technology?
Please feel free to contact us at 1-800-451-4021 or Email Us with any further questions or inquiries.
Looking for Gilbarco equipment? Click on the links below to visit our web store :
Click on the links below. Not only will you have access to these videos but very handy reference cards that can be downloaded and printed!! These are just a few of the videos. There are many more videos to explore once you click on the links!
Do you have any more questions about Gilbarco Passport POS system or require service? Feel free to call us at 1.800.451.4021 or email us using the link below: EMAIL US
The John W. Kennedy Company appreciates your business and continued support!
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