Verifone MX915/925 Pin Pad Calibration

Verifone LogoGuide to Calibrate the
MX915/925 Pin Pads

1.  Power on device

2.  Press the 1, 5, and 9 buttons on the keypad simultaneously for 2 seconds.
    a. This step only needs to be performed if an application has been loaded to the device.

3.  Once the device displays the login menu, press the red “X Cancel” button.
    a.
Verifone MX915/925 Login Screen

4.  This will bring you to a menu where you are presented different options.

5.  Press option “2” for calibration option.

6.  DO NOT TOUCH SCREEN DURING CALIBRATION PROCESS.

7.  Once the calibration is done, press the green “O Enter” button to navigate back to the login menu.

8. From here, you can either reboot the device, or login and perform other functions.



If you have any questions about or problems with this procedure, please feel free to contact our Service Department at 1.800.451.4021 or Email Us !!


The John W. Kennedy Company appreciates your business and continued support!

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Gilbarco Veeder-Root: Setting Passport Refund Limits

As a store manager are you looking to control how much money a cashier can pay out or refund?

Check out this video to see how:

Want a resource you can keep right at the register or in the back office?

View and Download the Reference Card

Passport Refund Limits

Passport Point-of-Sale: Tips & Tricks for your POS

Looking for more quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.

Passport Point-of-Sale: Tips & Tricks for your POS


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

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Gilbarco Veeder-Root: Pumps offline? Here’s how to fix it.

Seeing red circles, yellow triangles, or both in the forecourt display of your Passport®??

Your fuel dispensers may be offline or stalled.

Before you call the Help Desk, try rebooting the dispenser from your Passport! Here’s how:

View and Download the Reference Card

Passport Pumps Offline Reference Card

Passport Point-of-Sale: Tips & Tricks for your POS

Looking for some quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.

Passport Point-of-Sale: Tips & Tricks for your POS


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Top 4 New Year’s Resolutions for C-Store Owners in 2022

Gilbarco Veeder-Root Top 4 New Year's Resolutions for C-Store Owners in 2022 We are almost one month into 2022… have you made a plan to achieve your goals?

If not, here’s a refresher on what you should be doing this year:


According to a study, 64% of us will apparently abandon our New Year’s resolutions within a month, so we thought we’d share some new ideas to replace the ones you didn’t quite keep up with. 

Here are some resolutions that fuel and convenience retailers need to add to their list for 2022. 

NEXT-LEVEL CX 

Take your customer experience to the next level this year. The modern customer experience demands a frictionless shopping experience from fill-up to checkout. Here are three ways to up your CX game: 

1. Whether you need help with staffing or long lines, Passport® Express Lane™ is one of the most cost-effective solutions to optimize your operations. Committing to a self-checkout strategy is the first step in creating next-level CX. Express Lane gives everyone, including managers, employees, and customers – more flexibility. 

2. Express Ordering is another smart solution that helps c-stores set themselves apart with fresh food options. By automating the ordering process, Express Ordering puts the consumer in control – driving increased loyalty and upsell opportunities. 

3. Every store’s customer data needs to be secure. Passport POS and Encore® 700 S fuel dispensers come EMV-ready and PCI-certified out of the box to ensure your customers’ private information stays secure.  

DEFinite ADVANTAGE

Demand for diesel exhaust fluid is rising. The percentage of DEF pumps in the overall automotive DEF supply mode increased from 14% in 2011 to 40% in 2019, according to market research firm Reportlinker.

This is due to more stringent environmental regulations and the manufacturing of new DEF-compatible vehicles that are replacing the old ones.

For retailers with Gilbarco’s Encore S fuel dispensers or later, the DEF equipment cabinet(s) can be added left or right oriented or on either side of the fueling position, allowing for even more convenience and create loyalty with your diesel customer base.

COMBAT CORROSION

Now is the perfect time to commit to quality fuel. Part of that commitment means protecting your underground storage tanks.

The Veeder-Root HydrX Fuel Conditioning System combats in-tank corrosion by providing continuous water removal within diesel underground storage tanks. The system’s unique design removes water from the lowest point in the tank, preventing water from stagnating on the tank bottom and breeding microbial contaminants. The integrated filtration removes entrained water, rust, sand, and microbial particulate from the fuel, polishing it before returning clean fuel back to the tank.

Learn how the HydrX Fuel Conditioning System prevents corrosion from eating away at the bottom line for Cumberland Farms.

LEVEL UP YOUR ATG

And finally, resolve to upgrade your automatic tank gauge to the industry’s latest, most reliable ATG equipment with the TLS-450PLUS and Central Device Management (CDM).

The TLS-450PLUS console provides an expanded, advanced feature set at a lower price point than the TLS-350 console without needing to replace your probes or sensors. It also unlocks compatibility with other solutions like HydrX.

CDM is a server-based software package to manage your entire network of sites, ensuring your ATG consoles are always up to date with the latest features and security updates.

THE BOTTOM LINE

For 2022 and beyond, focus on solutions that make your operations more frictionless, efficient, secure, and connected.

Whether it’s on the forecourt, underneath it, or in the cloud, Gilbarco Veeder-Root is the only solutions provider that covers every area of your fuel and convenience business. As your partner for what’s next, let’s see if we can help you beat the stats and keep your new year’s resolution.


If you have any questions or would like to receive a quote for any of the systems and equipment mentioned above, please contact us at 1.800.238.1225 or Email Us.


Looking for Gilbarco or Veeder-Root equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Click here to findVeeder-Root logosystems and parts in our web store


Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Jump-Start Your C-Store Self-Checkout with Gilbarco Veeder-Root’s Passport Express Lane Financing Deal

0% Financing For 12 Months!

Gilbarco Passport Self CheckoutIt’s been two weeks since the 2021 NACS Show and we’re still feeling the excitement around Gilbarco Veeder-Root’s Express Lane Self-Checkout System.
With the overwhelmingly positive response seen at NACS, an incredible deal has been put together to help more of you start your self-checkout strategy.

With the support of Patriot Capital and Gilbarco Veeder-Root, take advantage of limited-time 0% financing for 12 months to qualifying business owners who purchase Express Lane.

DO THE MATH

Self-checkout has been proven to combat labor shortages and mitigate labor cost savings when implemented for just two hours a day.

Express Lane is a solution that pays for itself. Here’s a quick rundown:
Savings

GET STARTED

With this limited financing deal, you no longer have to worry about the upfront financial investment, so you can start focusing on the exciting part – implementation plans.

Want to take your C-Store to the next level?

Here’s a quick best practices guide for new users.

While you’re at it, watch how these retailers are using Express Lane Self-Checkout to raise the bar on customer experience AND employee engagement.


Gilbarco Passport Nationwide | John W Kennedy Company


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at please call us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Gasboy Islander / ICR PRIME® with EMV Payment

Gasboy |John W Kennedy Company

Islander PRIME: Fleet Fuel Management System

Gasboy Islander PRIME
Meet the newest addition to the Gasboy family – The Islander PRIME

Islander™ PRIME fleet fuel management system combines the functionality of a sophisticated island fleet card reader in a single package hardened for the fuel island. PRIME Integrates seamlessly with other system components including EKOS and Fleet Head Office management software, also with unattended, remote and automated fueling systems. Create the most reliable, comprehensive turnkey fleet fuel management system on the market. Let Gasboy show you the most advanced fleet control technology — just contact your Gasboy distributor for more information.

• Interfaces seamlessly with Fleet Head Office / Precise cost tracking Supports multiple access technologies, including web-based and contactless systems /
• Easily integrated, enhanced data collection
• Lighted terminals / Secure 24/7/365 availability for unattended sites


ICR PRIME: Island Card Reader

Gasboy Islander PRIME
Gasboy’s ICR PRIME island card reader works in tandem with CFN PLUS or the Islander PRIME to provide a cost-effective way to manage access to fuel at multiple islands and unattended sites. Flexible. Efficient. It’s part of your Gasboy complete, turnkey solution backed by the world’s largest network of fleet product distributors and authorized service contractors.

• Compatible with a variety of different driver and vehicle access methods
• Cost-effective solution for multiple fuel islands
• Hardened for the tough fleet environment


Islander EMV PRIME: Payment System For Islander and ICR PRIME® Fleet Fuel Management System

Gasboy EMV Payment for Islander and ICR PRIME
• Insert style Hybrid Card Reader (HCR) reads both chip and magnetic stripe cards
• 16 key pin pad with graphic display and anti-tamper features
• The Payment Card Industry Data Security Standard (PCI DSS) compliant
• Certified for EMV credit transactions on all major card brands including Visa, Mastercard, AMEX, Discover
• Accepts fleet cards including WEX, Voyager, Fuelman
• Accepts proprietary magnetic stripe cards
• Approved on the National Bankcard Services (NBS) Payment Network

Available for new Gasboy systems and field retrofits

• New Islander and Island Card Reader (ICR) PRIME available with the factory-installed EMV option, including hybrid card reader and pin pad
• EMV retrofits for currently installed Islander/ICR PRIME systems


INFORMATIONAL RESOURCES

Gasboy Islander PRIME /ICR EMV Brochure
Gasboy
Islander PRIME
& ICR EMV Brochure
Gasboy Homebase Station Brochure
Gasboy
Homebase Station
Brochure
Gasyboy P-2576 Islander PRIME Product Info Sheet
Gasyboy P-2576
Islander PRIME
Product Info Sheet
Gasboy Islander PRIME FAQ
Gasboy
Islander PRIME
FAQ
SP-7178 Bid Specification - Gasboy Fleet and Fuel Management 01/12
Gasboy Fleet and
Fuel Management
Bid Specification

Feel free to contact us at please call us at 1.800.238.1225 or Email Us with any further questions, GET A FREE QUOTE  or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

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Mastercard to phase out magstripe cards: What that means for you

End of an Era: Mastercard Phases Out Magstripe Cards + Implications for C-StoresEnd of an Era: Mastercard Phases Out Magstripe Cards + Implications for C-Stores

The end of swipe is upon us. Mastercard has announced it is phasing out the use of magstripe cards.
Yes, after six decades of swipes, that little magnetic stripe on the back of your bank cards is going away. The move has plenty of implications for convenience stores that have not upgraded to outdoor EMV.

Starting in 2024, Mastercard will no longer require its credit and debit cards to have a stripe in most markets. By 2027, U.S. banks will no longer be required to issue chip cards with a magnetic stripe. Mastercard expects to eliminate magstripes by 2033.

Before we discuss what this means for c-stores, let’s remember how we got here.

Back to the Future

The magstripe was invented in the 1960’s to replace flatbed imprinting machines (aka knuckle-busters), which cashiers used to record credit card information.

So how were stores able to instantly verify a customer’s account? They couldn’t. Instead, card companies would send merchants a list of bad account numbers and the merchant had to match their own lists to verify purchases.

Fast-forward to today, EMV chips are used for 86% of face-to-face card transactions globally. Only 11% of consumers still prefer the magstripe, according to a December 2020 survey paid for by Mastercard.

That negative consumer sentiment is directly related to the lack of security measures surrounding magstripes. Criminals have proven they can easily steal consumers’ cardholder data using malware and skimmers to embed that stolen data onto counterfeit magstripe cards. On the other hand, cards with EMV chips are encrypted and cannot be so easily stolen.

What Does it Mean for C-Stores?Outdoor EMV Liability Shifts to Convenience Store Retailers

For convenience stores that have already upgraded their fuel dispensers with outdoor EMV technology, it’s business as usual.

For retailers who still haven’t invested in modern payment technology as mandated by EMV regulations, business is about to become even more complicated. Mastercard was the first to take this position on magstripes; but the other major card brands are very likely to follow suite with their own plans to phase out magnetic stripes from credit cards.

If retailers with old equipment don’t upgrade soon, their customers could be forced to use cash to pay for gas inside the c-store. As most fuel business owners know, the lion-share of customers pay at the pump. Less than a third of consumers still use cash at all. Taking the pay-at-the-pump option off the table is a near-automatic business killer.

The end of magstripe cards isn’t the only problem non-compliant retailers face. Many major oil companies are now charging non-compliance fees for any station without EMV-ready forecourts. Some are even pulling the payment terminals out of the pumps altogether to avoid fraud.

The Bottom Line

Skipping on EMV? Don’t Say We Didn’t Warn You…
These complications are nothing compared to the constant and immediate threat of chargebacks as a result of fraud migration. As more retailers turn on EMV at the pump, criminals are seeking out easier targets that have not been upgraded.

While there are some tactics retailers can use in an attempt to mitigate fraud, none of them are as effective or foolproof as the mandated EMV upgrade.

Ready to start protecting your business and customers from fraud with EMV-compliant payment technology?

Please feel free to contact us at 1-800-451-4021 or Email Us with any further questions or inquiries.


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Safely clean your Passport screen with this quick tip

Passport Clean Screen
Disinfect your Passport screen without accidentally shutting off your pumps.

Click image to view/download quick reference card


Here’s how:

Click on the links below.
Not only will you have access to these videos but very handy reference cards that can be downloaded and printed!!
These are just a few of the videos. There are many more videos to explore once you click on the links!

CASHIER INSTRUCTIONS

BALANCE PREPAY CLOSE THE TILL
CLOSE THE TILLCLOSE THE TILL
CONDUCT A TILL AUDITCONDUCT A TILL AUDIT

MANAGER INSTRUCTIONS

CHANGE FUEL PRICESCHANGE FUEL PRICES

 

CREATE RESTRICTION GROUPSCREATE RESTRICTION GROUPS
DIGITAL ADSDIGITAL ADS

EXPRESS LANE SELF-CHECKOUT INSTRUCTIONS

ADD ITEMS TO TRANSACTIONADD ITEMS TO TRANSACTION
ATTENDANT AUDIO ALARMATTENDANT AUDIO ALARM
AUTHORIZE AGE RESTRICTED ITEMAUTHORIZE AGE RESTRICTED ITEM

Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.

Do you have any more questions about Gilbarco Passport POS system or require service? Feel free to call us at 1.800.451.4021 or email us using the link below:
EMAIL US

The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Gilbarco Passport Edge EOL Notification

Gilbarco Passport Edge

Passport Edge EOL

Product End of Life Notification | July 23, 2021

This is a notice that Gilbarco has decided to end of life the Passport Edge product. Gilbarco has stopped selling new hardware and services for Passport Edge as of July 1, 2021. We sincerely appreciate your support of the Passport Edge product, and your understanding with any inconvenience caused by this end of life.

Service End Date: On December 31, 2021, all existing Passport Edge services will be terminated. The services included are help desk, Insite360, hardware warranty, and software updates. Until Cancellation a site will continue to be invoiced for their Passport Edge system and/or service. All invoicing for Passport Edge systems and service will cease December 31st if the contract has not been cancelled prior to that date.

The cancellation agreement can be found here.

Replacement Options: Gilbarco will waive all Passport Edge subscription cancellation fees. We will also offer sites the ability to keep the existing Edge hardware. The site will need to purchase a Passport trade-up and receipt printer (the IP based Edge receipt printers are not supported by Passport). They can utilize most of the Edge hardware including PIN pads, cash drawer, UPS, keyboard, mouse, etc., in order to minimize replacement costs. An annual PSO contract will also be required between the site but reactivation fees will be waived if necessary until the end of the year. The site can contact contract services at 1-866-606-8969 to sign up for PSO.

Existing Hardware: For all existing Passport Edge hardware, the title will transfer to the end customer, and can be re-purpose or donated.


Please feel free to contact us at 1-800-451-4021 or Email Us with any further questions or inquiries prior to December 31, 2021.


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Gilbarco Cash Acceptor EOL Notification

Gilbarco Encore CIM

Encore S and 700S
Cash Acceptor EOL

This End of Life notification applies to the product known as the Encore Cash Acceptor option. This applies to the Encore S and 700S variants. This option is being declared end of life due to low order rates.

This notification is to inform you the Cash Acceptor option is being discontinued in 2021 and Gilbarco will accept Last Time Buy (LTB) orders by a deadline of August 20th, 2021. After this date no further purchase orders will be accepted for this product.

Ship dates against Last Time Buy (LTB) orders may be scheduled between now and October 29th, 2021. Orders are non-cancellable and cannot be rescheduled beyond this date. All other Gilbarco Standard Terms and Conditions apply to the LTB order.

If you have any questions regarding this notice , please feel free to contact us at 1-800-451-4021 or Email Us with any further questions or inquiries.


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo