Veeder-Root TSN: Technical Support Hours of Operation

Veeder-Root Technical Support Hours Of Operation

OVERVIEW

Please be advised that the Veeder-Root Technical Support team, located in Simsbury, CT, will be changing their hours of operation temporarily from Monday through Friday,

8am – 7pm ET to 8am – 6pm ET. This change is effective January 30, 2023.

Veeder-Root is committed to providing the very best Technical Support and we apologize for any inconvenience this may cause. We will notify you again once we resume our normal hours.

Click here to learn more about Veeder-Root Technical Support


Be sure to check out the Veeder-Root booth at our upcoming 2023 Petroleum Equipment Trade Show!!
REGISTER ONLINE TODAY!!
2023 JWK Trade Show

WHEN:

Wednesday, March 29th: 9AM – 4:30PM
Cocktails & Hors d’oeuvres 4:00PM – 7:30PM (Open Bar)

Thursday, March 30th: 9:00AM – 12:00PM

WHERE:

Crowne Plaza Warwick
801 Greenwich Avenue
Warwick, RI 02886
401.732.6000
Click here for directions.


Training & Certification Seminar Schedule
Wednesday March 29th
FFS APT 8:00 – 9:00am APT Piping Re-Certification
9:15 – 10:15am OPW Underground Piping Re-Certification
Containment Solutions 10:30 – 11:30am CSI UST Installation Re-Certification
11:45am – 12:45pm Emco Wheaton EVR Re-Certification
1:00 – 2:30pm Icon Sump & Fitting Repair Certification

We are back once again with the most anticipated petroleum equipment trade show with dozens of vendors featuring their latest and greatest product offerings along with training and re-certification seminars. We end the first day with a cocktail hour featuring an open bar, great Hors-d’oeuvres and live entertainment! So don’t miss out!

2023 JWK Trade ShowREGISTER ONLINE TODAY!!


LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy online and if you can’t find what you are looking for, please contact us!
Veeder-Root logo


If you have any questions about Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Veeder-Root TSN: Network Security Reminder

Veeder-Root Takes Network Security VERY Seriously!

OVERVIEW

Offering the best in class tools to prevent cyberattacks, Veeder-Root Veeder-Root TLS-450PLUSrecommends network ‘best practices’ such as:

  • Utilize separate network ports on the TLS-450PLUS ATG
  • Configure network routing tables
  • Changing network port numbers
  • Add a serial command security code to harden remote access and prevent un-authorized access to Veeder-Root ATG

TIP: Veeder-Root recommends that ASCs review and implement these ‘best practices’ for network security with their customers, when installing a new console or setting up a network port.

IMPORTANTCustomers on older TLS-350 ATG systems should consider either upgrading to the TLS-450PLUS or utilizing extra network firewall equipment.

TLS-450PLUS and TLS4 Series ATGs

The TLS-450PLUS and TLS4 Series ATGs come with security features allowing for greater protection and control of access to the ATG than legacy consoles. Features such as configurable user access and segmented network ports help ensure both network and front-panel security. To learn more about these features and how to set them up, please see our TLS4 Series Security Settings Technical Support Notice.

TLS-3XX Series ATGs

Please refer to the following manuals for security setup instructions:

READ THE FULL Technical Support Notification HERE:Veeder-Root Network Security Reminder TSN


Check out other Veeder-Root Technical Support Notifications here!


LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy online and if you can’t find what you are looking for, please contact us!
Veeder-Root logo


If you have any questions about AIS or would like to receive a quote for AIS or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Gasboy End Of Life Notification: Islander PLUS

Gasboy Islander PLUSThe Islander PLUS and ICR PLUS Products Have Reached Their End Of Life.

Previous Gasboy notifications stated support for the Islander PLUS and ICR PLUS was communicated as follows:

Spare Parts Support ending = 4/30/2022
Help Desk Support ending = 4/30/2029

As of April 2022, Gasboy has exceeded the spare part commitment for Islander PLUS and due to the availability of raw materials, spare parts for Islander PLUS have become difficult to manufacture and source. While Gasboy continues to work hard to continue providing spare parts where feasible;they are not able to guarantee parts availability.
______

For those interested in upgrading to the latest and greatest Gasboy technology, check out the Islander PRIME. Not only does it have better performance and reliability, it is completely backwards compatible with the Islander PLUS!


Islander EMV PRIME: Payment System For Islander and ICR PRIME® Fleet Fuel Management System

Gasboy EMV Payment for Islander and ICR PRIME
• Insert style Hybrid Card Reader (HCR) reads both chip and magnetic stripe cards
• 16 key pin pad with graphic display and anti-tamper features
• The Payment Card Industry Data Security Standard (PCI DSS) compliant
• Certified for EMV credit transactions on all major card brands including Visa, Mastercard, AMEX, Discover
• Accepts fleet cards including WEX, Voyager, Fuelman
• Accepts proprietary magnetic stripe cards
• Approved on the National Bankcard Services (NBS) Payment Network

Available for new Gasboy systems and field retrofits

• New Islander and Island Card Reader (ICR) PRIME available with the factory-installed EMV option, including hybrid card reader and pin pad
• EMV retrofits for currently installed Islander/ICR PRIME systems


Feel free to contact us at please call us at 1.800.238.1225 or Email Us with any further questions, GET A FREE QUOTE  or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Gilbarco Product End Of Life Notification: Legacy Electronic Series Pump

Gilbarco Legacy DispenserGilbarco has announced the end of life for the Legacy series electronic dispensers.

The Last Time to Buy (LTB) deadline has been set for December 9, 2022 with ship dates that may be scheduled until March 10, 2023. Orders are non-cancellable and ship dates can not be scheduled beyond March 10, 2023. All other Gilbarco Standard Terms and Conditions apply to the LTB.


See the table below for Gilbarco’s recommended Encore and Atlas replacements for the Legacy:

Legacy Model Number Legacy Description Gasboy Atlas Recommended Sub Option Item Number Encore Series Recommended Sub Option Item Number
JHA000 Single Dispenser, 1-Product A8-853S10-0D EN-500NA0-N1
JHA100 Dual Dispenser, 1-Product A8-853T10-0D EN-500NA0-N2
JHA200 Dual Dispenser, 2-Product A8-853T20-0D EN-500NA1-N1
JHA400 Dual Dispenser, 1-Product A8-853T10-0D EN-500NA0-N1
JHA500 Dual Dispenser, 2-Product A8-853T20-0D N/A
JHB310 Single Master Dispenser, 1-Product A8-853S10-0D EN-500NP3-N1
JHB410 Dual Master Dispenser, 1-Product A8-853T10-0D EN-500NA0-N2
JHB510 Dual Master Dispenser, 2-Product A8-853T20-0D EN-500NP3-N1
JHB600 Single Master Dispenser, 1-Product N/A EN-500NP3-N1
JHB800 Dual Master Dispenser, 2-Product N/A EN-500NP6-N1
JHC310 High Flow Single Satellite, 1-Product A9-216S1F-0P EN-500NP5-N1
JHC510 High Flow Dual Satellite, 2-Product N/A N/A
JHC600 Ultra-Hi Single Satellite, 1-Product N/A EN-500NP5-N1
JHC800 Ultra-Hi Dual Satellite, 2-Product N/A EN-500NP8-N1
JHD510 Master/Satellite Combo Dispenser N/A EN-500NP4-N2
JHD800 Master/Satellite Combo Dispenser N/A EN-500NP4-N2

If you have any questions regarding this notice, please contact us at 1.800.238.1225 or Email Us.


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at please call us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Veeder-Root TSN: AIS Installation & Startup Course & Compatibility Issues

Veeder-Root Additive Injection System (AIS) Installation & Startup CourseVeeder-Root Compatibility Issue with THE PLUS VIEW & THE REMOTE VIEW Apps – iPhone iOS 16 SoftwareVEEDER-ROOT TECHNICAL SUPPORT NOTIFICATIONS


Additive Injection System (AIS) Installation & Startup Course Is Now Available!

The training includes an overview of the Additive Injection System, installation considerations and procedures, and the startup and service procedures.

Click here to view the TSN document and training details.
VR Additive Injection System (AIS) Installation & Startup Course​ Document


Compatibility Issue with THE PLUS VIEW & THE REMOTE VIEW Apps –
iPhone iOS 16 Software

Oh-oh! With the latest release of iPhone iOS 16 software, Veeder-Root has learned that THE PLUS VIEW and THE REMOTE VIEW apps are NOT compatible with the latest iOS. iOS versions 15.x and earlier are still compatible. Once the issue has been resolved, Veeder-Root will follow up with a notification.

Click here to view the Technical Support Notification
Veeder-Root Compatibility Issue with THE PLUS VIEW & THE REMOTE VIEW Apps – iPhone iOS 16 Software


Check out other Veeder-Root Technical Support Notifications here!


LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy online and if you can’t find what you are looking for, please contact us!
Veeder-Root logo


If you have any questions about AIS or would like to receive a quote for AIS or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

GVR Passport Tips: XL Suspend Transaction


Suspend a self-checkout transaction without leaving the counter


Cashiers can takeover the transaction and complete it all from the Passport POS.

DOWNLOAD REFERENCE CARD


Passport Point-of-Sale: Tips & Tricks for your POS

Looking for more quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.

Passport Point-of-Sale: Tips & Tricks for your POS


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Veeder-Root TSN: iButton USB Adapters, TLS-450PLUS & TLS4 Series CPU Backup Battery

Veeder-Root CPU Battery BackupVeeder-Root iButton USB AdapterVEEDER-ROOT TECHNICAL SUPPORT NOTIFICATIONS


Veeder-Root iButton USB Adapters

Due to supply chain issues, Veeder-Root will be limiting the number of USB adapters they ship with iButton software upgrades for the TLS-4xx platform.  Until supply chain issues have been resolved, individual iButtons will need to be swapped in and out of the USB adapters manually in order to upgrade TLS-4xx consoles with software enhancements.

Get all the details by viewing the Veeder-Root iButton TSN here.
Veeder-Root iButton TSN


TLS-450PLUS & TLS4 Series CPU Backup Battery

Once again, due to supply chain issues, the CPU battery backup on all TLS-450PLUS and TLS4 Series Automatic Tank Gauges (ATGs) has been changed. The previous ML2430 has been replaced with the ML2032 battery.
While the ML2032 battery is slightly smaller in size, it is backwards compatible and will work with any TLS-450PLUS or TLS4 Series console and can still be ordered using part number 0330020-759.

Get all the details by viewing the CPU Battery Backup TSN here.
Veeder-Root CPU Battery Backup TSN


Check out other Veeder-Root Technical Support Notifications here!


LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy online and if you can’t find what you are looking for, please contact us!
Veeder-Root logo


If you have any questions about TLS450 or would like to receive a quote for TLS450 Series or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

GVR Passport: Updates, Tips & Tricks!

Gilbarco Passport POS Soon to Support Fuel Prices Over $9.999

With the rising fuel prices, there have been some concerns about the ability to sell fuel at prices above $9.999 per unit. Gilbarco has heard these concerns and is addressing them by developing a feature within Passport POS to enable fuel prices above $9.999 per unit. We have received the suggestion to sell fuel at half-gallon or quarter-gallon increments; however, this is not allowed in most states as it tends to mislead consumers who have come to expect the displayed prices to be for whole gallons. So Gilbarco is working towards a more universally accepted solution that will keep whole-gallon units and allow a price $10 or higher.

The solution keeps a 4-digit price, but shifts the decimal place (i.e. $X.XXX becomes $XX.XX), enabling prices at $10 per unit or higher. As a consequence, fuel must be sold to the penny rather than to the tenth of a cent.

Implementation of this solution works as follows:

  • Changing to the two-decimal price format will be a toggle option within Passport’s Manager Workstation.
  • The format change must be applied to every fuel grade and every dispenser at the site. If the two-decimal format is selected, then all prices will be limited to two decimal places even if the price is below $10 per unit.
  • To comply with Weights & Measures, all dispenser price displays should be changed to reflect the two-decimal prices. Changing the price format on the dispenser must be done on the dispenser itself, it cannot be done through Passport. Depending on the dispenser hardware, a technician may be required to configure the dispenser price display.
    • On Gilbarco Veeder-Root dispensers, this change cannot be completed by the Insite360 Forecourt remote management tool.
  • To comply with Weights & Measures, all price signs should be changed to reflect the two-decimal prices. Most electronic price signs are not capable of receiving and displaying the two-decimal format. To avoid automatically pushing a price that will be incorrectly displayed on the price sign, Passport will revert to a manual price sign configuration when configured for a two-decimal price format.

Note, this feature is only necessary for sites selling fuel at $10 or more. Sites selling all fuel grades below $10 per unit will experience no change. This feature is planned to be released as a maintenance pack for Passport versions 21.02 and 21.03. Release is targeted for the end of September 2022, pending network approval.


Manage Your Line Item Voids With Ease.


Protect your business with setting options that restrict line item voids to specific employees.

DOWNLOAD REFERENCE CARD


Passport Point-of-Sale: Tips & Tricks for your POS

Looking for more quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.

Passport Point-of-Sale: Tips & Tricks for your POS


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Fuel Variance W H I T E P A P E R

Hidden Costs, Hidden Causes and What to Do About Them

Something isn’t adding up, and you may not even know it. Due to a variety of factors, the amount of fuel you receive and the amount you dispense to consumers may not be the same. This difference is called fuel variance — the difference between the recorded and actual amounts of fuel in your tanks at a given time. Physical fuel losses caused by theft or leaks are readily understood and accounted for. But there are hidden causes that are difficult to detect and equally challenging to manage. For many retailers, these less obvious causes aren’t high on their list of concerns. But the effort to learn why they occur might just be worth it when it comes to their bottom lines.

Danny Seals Product Marketing Manager, Retail Dispensers, Gilbarco Veeder-RootDanny Seals, Product Marketing Manager, Retail Dispensers, Gilbarco Veeder-Root goes through the costs, causes and what to do to address fuel variance. Click on the image below to view and download the Fuel Variance White Paper.

GVR Fuel Variance White Paper

Gilbarco Veeder-Root Fuel Variance White Paper



Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Franklin Fueling Systems: Important Product Updates

FFS EVO

EVO™ SERIES SOFTWARE UPGRADES NOW AVAILABLE VIA EMAIL

Effective immediately, all EVO™ Series Automatic Tank Gauge (ATG) internal software field upgrades will be delivered via email in lieu of physical USB thumb drives. In order to speed delivery and comply with new security standards, field upgrades will be provided as a download link sent via email upon purchase. This applies to all EVO™ Series ATGs.

A list of available software upgrades follows below:


Internal Software / Field Upgrades

Model Description
TS-TT (T) Statistical Continuous Automatic Leak Detection, 24 hour continuous tank testing software
TS-TRAC (R) Tank inventory reconciliation and autocalibration
TS-TRAC-F (F) Reconciliation/autocalibration and flow rate monitoring software
TS-FLOW Flow rate monitoring
TS-ELLD (L) Electronic line leak detection
TS-ELLD-G (G) Electronic line leak detection for generator applications
TS-CON (C) Enhanced logic conditions including value, counter, value compare, and latch
TS-SCM (S) Secondary containment monitoring

MODEL NUMBER UPDATE: ANALOG PROBES

Please be aware that the model numbers for several Analog Inventory & Leak Detection Probes (LL2 models) have been updated. There are no functional changes in the operation of any of these probes. There are no changes in pricing. Please update your ordering information using the cross reference provided below.

Analog Inventory & Leak Detection Probes

FFS Legacy Probe
Legacy Model New Model Description
TSP-LL2-69 TSP-LL2-69 CN 69” analog leak detection probe
TSP-LL2-69-I TSP-LL2-69-I CN 69” analog inventory probe
TSP-LL2-81 TSP-LL2-81 CN 81” analog leak detection probe
TSP-LL2-81-I TSP-LL2-81-I CN 81” analog inventory probe
TSP-LL2-89 TSP-LL2-89 CN 89” analog leak detection probe
TSP-LL2-89-I TSP-LL2-89-I CN 89” analog inventory probe
TSP-LL2-101 TSP-LL2-101 CN 101” analog leak detection probe
TSP-LL2-101-I TSP-LL2-101-I CN 101” analog inventory probe
TSP-LL2-107 TSP-LL2-107 CN 107” analog leak detection probe
TSP-LL2-113 TSP-LL2-113 CN 113” analog leak detection probe
TSP-LL2-113-I TSP-LL2-113-I CN 113” analog inventory probe
TSP-LL2-125 TSP-LL2-125 CN 125” analog leak detection probe
TSP-LL2-125-I TSP-LL2-125-I CN 125” analog inventory probe
TSP-LL2-158-I No Change 158” analog inventory probe
TSP-LL2-161-I No Change 161” analog inventory probe
TSP-LL2-167-I No Change 167” analog inventory probe
TSP-LL2-168-I No Change 168’ analog inventory probe
TSP-LL2-170-I No Change 170” analog inventory probe
TSP-LL2-173-I No Change 173” analog inventory probe
TSP-LL2-179-I No Change 179” analog inventory probe
TSP-LL2-185-I No Change 185” analog inventory probe
TSP-LL2-197-I No Change 197” analog inventory probe
TSP-LL2-209-I No Change 209” analog inventory probe
TSP-LL2-215-I No Change 215” analog inventory probe

Be sure to check out Franklin Fueling Systems Complete Line-up Of Products in Our Web Store!

And if you can’t find it, call us at 1.800.238.1225 or email us and we will be happy to help!!

FFS APT FFS CableTight FFS EBW
Franklin Fueling Systems EVO-Incon Logo FFS FE Petro FFS Flex-Ing
FFS Healy FFS Power Integrity FFS UPP

Don’t hesitate to contact us If you have any questions about Franklin Fueling Systems products  or would like to receive a quote. Contact us at 1.800.238.1225 or Email Us with any further questions or inquiries.


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo