TECH UPDATE: REQUEST TO RETURN FLEX-ING 1½ Inch FLEXIBLE CONNECTORS WITH NPT MALE SWIVEL FITTINGS

Flex-Ing Tech UpdateFranklin Fueling Systems has identified a potential issue with weeping fittings of certain FLEX-ING™ 1½” Flexible Connectors with NPT Male Swivel End Fittings manufactured between January 18, 2021 (work week 4 of 2021) and May 28, 2021 (work week 22 of 2021).

Due to the possibility of a weeping fitting leading to potential delays on job sites during commissioning, Franklin Fueling Systems suggests that affected Flexible Connectors not yet installed should be returned for a no-charge replacement. To determine the date code of flexible connectors, please see the following instructions.
Flex-Ing Affected Product Date Code Identification

Identifying Flexible Connectors by Date Code

To confirm fitting date codes, note the image. The nut on the swivel is inscribed with the work week number and year of manufacture.

Only those with 1½” swivel fittings bearing the work week mark of 4 through 22 and year of 21 should be returned.

Any FLEX-ING™ 1½” Flexible Connectors bearing an inscribed work week prior to 4 of 21, or 23 of 21 and after should not be returned.
FLEX-ING™ 1½” Flexible Connectors with NPT Male Swivel End Fittings with date codes bearing work week 4 to work week 21 are the extent of the fittings referenced.

Returning & Requesting a Replacement Flexible Connector

1. Check your inventory for referenced Flexible Connectors.
2. Contact us at 1-800-451-4021 (7:30am-5:00pm EST)
or email us at essentials@jwkemail.com with the quantity of Flexible Connectors meeting the defective return criteria.


Feel free to contact us at 1-800-451-4021 or Email Us with any further questions!

The John W. Kennedy Company appreciates your business and continued support!

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NOV FRP Pipe Adhesives

Nov LogoAs you may have heard, adhesive supplies are very tight from US sources and thus, NOV implemented a plan to import PSX 34 from Asia to support our needs here. There will be some differences between PSX 34 versions in North America and Asia and this MBB spells them out. Please read carefully.
NOV Marketing & Branding Bulletin Page 1NOV Marketing & Branding Bulletin


Feel free to contact us at please call us at 1.800.238.1225 or Email Us with any further questions or to place an order!

The John W. Kennedy Company appreciates your business and continued support!

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Gilbarco Updates: CRIND Printer Update & EMV Myths Debunked

CRIND Printer Mounting Changed from Slide Mount to Hinged Door

Related Equipment:

  • Encore® 700S
  • Encore® S/ECIM

Details:

Effective with May 2021 production of Encore S & 700S, Gilbarco will be shipping the CRIND printer mounted on a bottom hinged printer door. The printer will no longer ship installed on its current slide mount inside the dispenser.

When the printer door is opened the printer will be readily accessible on the printer door. Please note, the printer, printer head and orientation have not changed. It is the same printer; only mounting method has changed.

Some configurations of Encore, such as units with upper bezel security door switches, will not immediately ship with this new printer arrangement. These will transition to the new design later in 2021.

slide mount CRIND printerBefore bottom hinged CRIND printerAfter

6 Myths DEBUNKED About Outdoor EMV Upgrades

For those who haven’t upgraded, we hear a variety of reasons for the delay. Our expert EMV team is here to debunk the myths and spread the truth.

Myth #1: EMV is just too expensive and I can’t justify the cost.

The Facts: Upgrading a site to enable EMV is an investment in your store; but not upgrading to EMV technology could result in potential chargebacks that exceed $201K per site over the next 7 years.  This is much higher than the cost of upgrading a store to accept EMV at the pump. 

Myth #2: I’ll wait until my site begins seeing chargebacks before I order equipment.

The Facts: On the surface this strategy sounds like it could make sense; but chargebacks typically take 30-45 days after the transaction occurs to show up on the store’s network reconciliation statement.  That means that once you notice the first chargebacks, there are 4-6 weeks of transactions that have already been processed and it’s likely that the number of chargebacks will grow.

Myth #3: My store isn’t in a major metro area, so I don’t need to worry about criminals using counterfeit magstripe cards.

The Facts: The data is clear on the point that countries that have completed a similar migration to EMV shows that the fraud migrates to stores that are not able to accept EMV chip cards – including those in rural areas. The criminals WILL find you.

Myth #4: EMV doesn’t really reduce counterfeit card fraud – so why upgrade?

The Facts: Merchants who completed their EMV chip acceptance upgrades saw a reduction in counterfeit fraud by 76% per Visa.
EMV chip acceptance upgrades

Myth #5: EMV technology can’t prevent credit cards from being stolen by criminals that install skimming devices in the dispenser.

The Facts: Technically this is correct – EMV on its own doesn’t detect or prevent skimming from occurring.  However, updating to newer payment electronics can provide additional benefits – such as local data encryption between the dispenser and Point of Sale.  So a skimmer device inside a dispenser is less likely to be able to obtain sensitive cardholder data, and that means fewer angry customers blaming your store for not securing their credit/debit card.

Myth #6: If I begin to see chargebacks, I can just turn off card acceptance at the pump and it won’t impact my business.

The Facts: By the standards of today’s consumers, this is not an option. Some customers prefer to pay with cash or come inside to pay for fuel; but a majority of consumers pay at the pump because it’s convenient.  This is why virtually every retail gas station today accepts card payment at the pump.  Most stores that turn off this functionality will see a business impact in terms of fewer customers and reduced revenues.

Ready to upgrade? We can help you with financing.
View Financing Options


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at please call us at 1.800.238.1225 or Email Us with any further questions or to place an order!

The John W. Kennedy Company appreciates your business and continued support!

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IMPORTANT TECH UPDATE: EVO™ 550 / EVO™ 5000 FIRMWARE UPDATE REQUIRED

ACTION REQUIRED!

EVO™ 550 and EVO™ 5000 Automatic Tank Gauges shipped from Franklin Fueling Systems between the period of January 19, 2021 and April 23, 2021 with controller module firmware versions 2.23.2 and 2.23.3 require an immediate firmware update!!

If you purchased a unit manufacturer during this time, you will need to update to firmware version 2.23.4 ASAP!
For a list of affected serial numbers, please contact Franklin Fueling Support Center at 1.800.984.6266 or submit a ticket


You can read the tech update for instructions on the firmware update.

Tech Update

Download the Latest EVO™ 550 & EVO™ 5000 Firmware Upgrade

Be sure to fill out the form to get the firmware upgrade as well as to unlock and receive the latest software updates!

Upgrade Instructions
Upgrade Instructions
Release Notes
Release Notes


Franklin Fueling Systems EVO / INCON Automatic Tank GaugesLooking for EVO / INCON Equipment & Replacement Parts? Check out our online store!
And if you can’t find what you are looking for, please call us at 1.800.238.1225 or
Email Us!

The John W. Kennedy Company appreciates your business and continued support!

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April 30, 2020 UPDATE: Gilbarco Veeder-Root: Coronavirus (COVID-19) Resources for C-stores and Gas Stations

Coronavirus Resource Center

In an effort to keep the industry as informed as possible, Gilbarco Veeder-Root has created the coronavirus resource center to keep all COVID-19 related communications in one easy-to-find location.  This should prove to be a handy and useful resource that is specifically geared towards retailers in the fueling industry as well as consumers concerned about the level of safety they can expect when they refuel.

You can also sign up for the weekly COVID-19 newsletter to stay on top of the latest news and developments as the world fights this pandemic together.

C-Stores on the Forefront of Change in the Post-Coronavirus Retail World6 Passport POS Tips and Tricks for COVID-19

April 30, 2020
In the wake of the coronavirus outbreak, we asked our product experts to come up with ways use Passport POS to make stores safer for employees and customers.
The team ended up with a series of tips that repurpose features and functions of Passport with the goal of flattening the curve.

READ FULL STORY

 

C-Store COVID-19 Tip: Keep Forecourts Open 24 Hours for Emergency WorkersC-Store COVID-19 Tip: Keep Forecourts Open 24 Hours for Emergency Workers

April 30, 2020
Health care workers, commercial drivers, and other essential workers often need access to fuel during off-hours.
Stores use Unattended Mode to keep the forecourt operating and clear card reader errors when no cashier is on duty.

READ FULL STORY

 

C-Stores on the Forefront of Change in the Post-Coronavirus Retail WorldBeyond the Curve: What Do Gas Stations Look Like After COVID-19 Passes?

April 23, 2020
During the COVID-19 outbreak, convenience stores and gas stations have not only proven essential, but resilient in ways no one knew.

READ FULL STORY

 

C-Stores on the Forefront of Change in the Post-Coronavirus Retail WorldCOVID-19 Tip: Offer Full Service with Attendant Fueling Mode

April 20, 2020
During the COVID-19 outbreak, convenience stores and gas stations have not only proven essential, but resilient in ways no one knew.

READ FULL STORY

 

C-Stores on the Forefront of Change in the Post-Coronavirus Retail WorldC-Stores on the Forefront of Change in the Post-Coronavirus Retail World

April 14, 2020
Times are changing and the numbers are already in.

READ FULL STORY

Gilbarco Veeder-Root forecourt solutions expert Danny Seals to answer the top questions on COVID-19 and fuel dispensers

Currently on the resource center page you will find:

ARTICLES
Gas Pump SafetyGAS PUMP
SAFETY
POS SafetyPOS
SAFETY
Gilbarco Veeder-Root Commitment To SafetyGVR COMMITMENT
TO SAFETY
VIDEOS
PRINTABLES
Dispenser Cleaning Guide For Retailers POS Cleaning Guide Dispenser Cleaning Guide For Consumers

We WILL get through this together!

Please do not hesitate to contact us with any questions at 1.800.451.4021 or visit us online at johnwkennedyco.com for all your petroleum equipment needs.
The John W. Kennedy Company appreciates your business and continued support!

 

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Tips for Keeping Your Site Sanitized During COVID-19

Convenience Stores Stay Vigilant on Gas Pump Sanitation

Gilbarco Veeder-Root

I am sure by now you have all been hammered with emails and posts in regards to COVID-19.  It doesn’t matter where you are on the planet, there is something posted or being said about it and for good reason!

Gilbarco has shared this blog post in regards to sanitizing your site against COVID-19 with information from the CDC and Consumer Reports. CDC - Centers For Disease Control and Prevention I would say the CDC is the best source of general information seeing that is where it all flows from.  The Gilbarco blog past also contains more specific and relevant cleaning information for specific equipment and components found in fuel retailing locations.  It also includes other links to posts and articles as to how we can all help one another deal with this global crisis.

And here are the highlights from the Gilbarco blog post:

Advice for Retailers:

There are many recommendations on solutions for cleaning and disinfecting high touch surfaces, but some chemicals are too harsh and can damage fuel dispensers. Ammonia-based cleaners weaken and damage bezel doors, screens, and other vital dispenser components.

Consumer Reports also advises against using ammonia-based solutions.

We suggest using a diluted household bleach solution, as recommended by the CDC.

  • Clean the dispenser with soap and water, then disinfect with the bleach solution
    • Prepare a bleach solution by mixing:
      • 5 tablespoons (1/3rd cup) bleach per gallon of water or
      • 4 teaspoons bleach per quart of water

Other cleaning considerations for retailers:

  • Do not use fuels or acetone
  • Do not use any cleaner or polish with a citrus element
  • Do not use cleaners containing ammonia, sodium hydroxide or acids. Things like glass cleaner contain ammonia and will cause damage to dispensers
  • Do not use strong solvents
  • Do not spray any cleaner or water into the card reader, receipt printer, cash acceptor or displays

Advice for Consumer:

Using a gas pump is no different than opening a freezer door at the grocery store. Businesses are taking unprecedented steps to make their businesses safe for consumers. Still, people operating gas pumps should exercise caution, giving them similar treatment to a grocery store shopping cart.

  • If possible, wipe the nozzle handle, buttons and keypads with a sanitizing cloth.
  • During the pandemic, wash hands with soap and water for 20 seconds. If this isn’t possible, use hand sanitizer after operating a gas pump.

I highly recommend you check out the full Gilbarco blog post as well as the information from the CDC and Consumer Reports websites.

We WILL get through this together!

Please do not hesitate to contact us with any questions at 1.800.451.4021 or visit us online at johnwkennedyco.com for all your petroleum equipment needs.
The John W. Kennedy Company appreciates your business and continued support!

 

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COVID-19 Updates From Around the Industry Along With Helpful POS Cleaning Tips

UPDATE – MONDAY, MARCH 23, 2020: CURBSIDE PICKUP

Due to the ongoing risks from the corona-virus, in an effort to keep both our employees and customers as safe as possible, we are asking that all orders be phoned in or those with online accounts can place orders at jwkri.com.  We will put your order together and bring it out to your vehicle.  

Call in Your Pickup Orders to:
RI: 1.800.451.4021          FL: 1.877.835.8885          ME: 1.888.667.0667
NJ: 1.888.786.7077          VT: 1.800.754.2413

 

Previously Posted:

This will be a synopsis of what we’ve heard from around our industry in regards to how the virus is impacting day-to-day business.

First and foremost, we wish everyone the best as they deal with getting through this crisis and we WILL get through it because the human spirit is strong in the worst of situations!  And while many of us may feel we fall outside the high risk category, we all have someone near and dear to us who is at risk and we just need to keep that in perspective.

CDC - Center For Disease Control and PreventionWhile this doesn’t have anything to do with petroleum, it sure does on a human level and it is helpful information regardless. This link for the CDC – Center for Disease Control and Prevention will provide the best information with what is going on with the virus and how to protect yourself on a personal and business level.  You should also check with local and state authorities as well.

 

Gilbarco Veeder-RootGilbarco has released a video with instructions on how to clean your Passport screen of COVID-19, the coronavirus:

 

All  Kennedy locations are still operating under normal business hours and as we get word in from around the industry, many of the manufacturers are as well.  We have not heard from anyone who has shut down at this point.  The biggest impact is on the various representatives who travel, with many businesses adhering to the restrictions on travel.  There may also be some lead times impacted for large orders and special order items. 

As we all know, this is an extremely fluid situation with changes occurring throughout the day, every day.  If situations change, we will do our best to get word to you as quickly as we can.  If you have any questions or concerns, please feel free to contact us at 1.800.451.4021.

We wish you all the best at getting through this global crisis.

The John W. Kennedy Company appreciates your business and continued support!

 

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Technical Support Notification: Release Of EMR4 Software Version C06

Veeder-Root has released version C06 software for the EMR4. The resources contained below include a link to the software, as well as, technical support and marketing information for the release.

 

 

 

 

Resources:

 

Please contact Veeder-Root Technical Support with any questions regarding this notification – 1-800-323-1799, technicalsupport@veeder.com.

 

The John W. Kennedy Company appreciates your business and continued support!

 

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Technical Support Notification: EMR4 PC Setup Tool

Veeder-Root EMR4This Technical Service Notification (TSN) will inform the technician of various setup fields they should check after using the EMR4 PC Setup Tool. When the setup file is downloaded to the EMR these fields are improperly written by the PC setup Tool.

 

Click here to download the TSN

 

Please contact Veeder-Root Technical Support with any questions regarding this notification: 1-800-323-1799, technicalsupport@veeder.com.

 

 

The John W. Kennedy Company appreciates your business and continued support!

 

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Verifone – VASC Field Service Bulletin: Secure Pump Pay & Smart Pump Access

VASC Field Service Bulletin

Verifone MX760 & MX700 Secure Pump PayOVERVIEW

Verifone announced in August 2014 that they entered an agreement with Gilbarco such that Gilbarco would become the integrator, distributor and service provider for all Verifone’s forecourt payment systems. Any pre-partnership commitments and agreements would continue to be honored in respect to Verifone’s Paymedia (Secure Pump Pay program).Verifone Smart Pump Access

During this time, Verifone’s new strategy with Gilbarco would be to continue to collaborate and engineer products sold under the Gilbarco sales channel. The current product is known as Flexpay IV and is exclusively available from Gilbarco for use with their model dispensers and retrofit kits.

Verifone stopped producing its Secure Pump Pay product line in July 2016 and existing inventory on- hand was used to fulfill existing contractual commitments. Beginning September 30th, 2019 only clients who are under existing contracts will receive support and repair from Verifone for their SPP devices. This includes the
Secure Pump Access (SPA) device.

Verifone’s mission is to deliver high-quality payment solutions based on powerful new technologies that lower your cost of ownership and enhance the efficiency of your operations. Verifone looks forward to helping you meet outdoor EMV and other increasingly complex regulatory, compliance and security requirements.

COMPLIANCE INFORMATION

Visa’s U.S. deadline for EMV for dispensers is currently set at October 1, 2020. Additionally, the Verifone SPP is certified either to the PCI 1.x or 2.x standard and both have now been succeeded by versions 3, 4, and 5. SPP PCI 1.x devices should be replaced as soon as feasible because of possible vulnerability based on the age of the device. These are primary reasons Verifone has been forced to phase out repair services for the SPP.

Learn more about Gilbarco’s FlexPay IV by click here or on the image below.

WHAT DO I NEED TO DO?

You can contact us at 1.800.238.1225 to obtain a compatible solution to replace SPP equipment and choose a compatible EMV-enabled product. Please do not hesitate to contact us with any questions or equipment needs to meet EMV requirements as well as any of your other refueling equipment needs. 

And please visit our online store where we have thousands of products ready to ship the same day (for orders received prior to 3PM Eastern Time) and what you can’t find, please call us at 1.800.238.1225 as we have access tens of thousands of products from hundreds of vendors.
The John W. Kennedy Company appreciates your business and continued support!

 

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