Veeder-Root TSN: Technical Support Hours of Operation

Veeder-Root Technical Support Hours Of Operation

OVERVIEW

Please be advised that the Veeder-Root Technical Support team, located in Simsbury, CT, will be changing their hours of operation temporarily from Monday through Friday,

8am – 7pm ET to 8am – 6pm ET. This change is effective January 30, 2023.

Veeder-Root is committed to providing the very best Technical Support and we apologize for any inconvenience this may cause. We will notify you again once we resume our normal hours.

Click here to learn more about Veeder-Root Technical Support


Be sure to check out the Veeder-Root booth at our upcoming 2023 Petroleum Equipment Trade Show!!
REGISTER ONLINE TODAY!!
2023 JWK Trade Show

WHEN:

Wednesday, March 29th: 9AM – 4:30PM
Cocktails & Hors d’oeuvres 4:00PM – 7:30PM (Open Bar)

Thursday, March 30th: 9:00AM – 12:00PM

WHERE:

Crowne Plaza Warwick
801 Greenwich Avenue
Warwick, RI 02886
401.732.6000
Click here for directions.


Training & Certification Seminar Schedule
Wednesday March 29th
FFS APT 8:00 – 9:00am APT Piping Re-Certification
9:15 – 10:15am OPW Underground Piping Re-Certification
Containment Solutions 10:30 – 11:30am CSI UST Installation Re-Certification
11:45am – 12:45pm Emco Wheaton EVR Re-Certification
1:00 – 2:30pm Icon Sump & Fitting Repair Certification

We are back once again with the most anticipated petroleum equipment trade show with dozens of vendors featuring their latest and greatest product offerings along with training and re-certification seminars. We end the first day with a cocktail hour featuring an open bar, great Hors-d’oeuvres and live entertainment! So don’t miss out!

2023 JWK Trade ShowREGISTER ONLINE TODAY!!


LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy online and if you can’t find what you are looking for, please contact us!
Veeder-Root logo


If you have any questions about Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Veeder-Root TSN: Network Security Reminder

Veeder-Root Takes Network Security VERY Seriously!

OVERVIEW

Offering the best in class tools to prevent cyberattacks, Veeder-Root Veeder-Root TLS-450PLUSrecommends network ‘best practices’ such as:

  • Utilize separate network ports on the TLS-450PLUS ATG
  • Configure network routing tables
  • Changing network port numbers
  • Add a serial command security code to harden remote access and prevent un-authorized access to Veeder-Root ATG

TIP: Veeder-Root recommends that ASCs review and implement these ‘best practices’ for network security with their customers, when installing a new console or setting up a network port.

IMPORTANTCustomers on older TLS-350 ATG systems should consider either upgrading to the TLS-450PLUS or utilizing extra network firewall equipment.

TLS-450PLUS and TLS4 Series ATGs

The TLS-450PLUS and TLS4 Series ATGs come with security features allowing for greater protection and control of access to the ATG than legacy consoles. Features such as configurable user access and segmented network ports help ensure both network and front-panel security. To learn more about these features and how to set them up, please see our TLS4 Series Security Settings Technical Support Notice.

TLS-3XX Series ATGs

Please refer to the following manuals for security setup instructions:

READ THE FULL Technical Support Notification HERE:Veeder-Root Network Security Reminder TSN


Check out other Veeder-Root Technical Support Notifications here!


LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy online and if you can’t find what you are looking for, please contact us!
Veeder-Root logo


If you have any questions about AIS or would like to receive a quote for AIS or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Veeder-Root TSN: AIS Installation & Startup Course & Compatibility Issues

Veeder-Root Additive Injection System (AIS) Installation & Startup CourseVeeder-Root Compatibility Issue with THE PLUS VIEW & THE REMOTE VIEW Apps – iPhone iOS 16 SoftwareVEEDER-ROOT TECHNICAL SUPPORT NOTIFICATIONS


Additive Injection System (AIS) Installation & Startup Course Is Now Available!

The training includes an overview of the Additive Injection System, installation considerations and procedures, and the startup and service procedures.

Click here to view the TSN document and training details.
VR Additive Injection System (AIS) Installation & Startup Course​ Document


Compatibility Issue with THE PLUS VIEW & THE REMOTE VIEW Apps –
iPhone iOS 16 Software

Oh-oh! With the latest release of iPhone iOS 16 software, Veeder-Root has learned that THE PLUS VIEW and THE REMOTE VIEW apps are NOT compatible with the latest iOS. iOS versions 15.x and earlier are still compatible. Once the issue has been resolved, Veeder-Root will follow up with a notification.

Click here to view the Technical Support Notification
Veeder-Root Compatibility Issue with THE PLUS VIEW & THE REMOTE VIEW Apps – iPhone iOS 16 Software


Check out other Veeder-Root Technical Support Notifications here!


LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy online and if you can’t find what you are looking for, please contact us!
Veeder-Root logo


If you have any questions about AIS or would like to receive a quote for AIS or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Veeder-Root TSN: iButton USB Adapters, TLS-450PLUS & TLS4 Series CPU Backup Battery

Veeder-Root CPU Battery BackupVeeder-Root iButton USB AdapterVEEDER-ROOT TECHNICAL SUPPORT NOTIFICATIONS


Veeder-Root iButton USB Adapters

Due to supply chain issues, Veeder-Root will be limiting the number of USB adapters they ship with iButton software upgrades for the TLS-4xx platform.  Until supply chain issues have been resolved, individual iButtons will need to be swapped in and out of the USB adapters manually in order to upgrade TLS-4xx consoles with software enhancements.

Get all the details by viewing the Veeder-Root iButton TSN here.
Veeder-Root iButton TSN


TLS-450PLUS & TLS4 Series CPU Backup Battery

Once again, due to supply chain issues, the CPU battery backup on all TLS-450PLUS and TLS4 Series Automatic Tank Gauges (ATGs) has been changed. The previous ML2430 has been replaced with the ML2032 battery.
While the ML2032 battery is slightly smaller in size, it is backwards compatible and will work with any TLS-450PLUS or TLS4 Series console and can still be ordered using part number 0330020-759.

Get all the details by viewing the CPU Battery Backup TSN here.
Veeder-Root CPU Battery Backup TSN


Check out other Veeder-Root Technical Support Notifications here!


LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy online and if you can’t find what you are looking for, please contact us!
Veeder-Root logo


If you have any questions about TLS450 or would like to receive a quote for TLS450 Series or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Veeder-Root Technical Support Notification: Probe & Sensor Wiring

Probe & Sensor Wiring

Introduction

Veeder-Root has specific requirements for all Automatic Tank Gauge (ATG), probe, sensor and Pressurized Line Leak Detection (PLLD) transducer wiring – this is to maintain intrinsic safety as well as reduce electrical noise interference. This notification will provide a brief introduction into Veeder-Root’s probe and sensor wiring requirements. This should be used in conjunction with local, state and federal electrical codes.


Basic Wiring & Installation Requirements

The following are Veeder-Root’s field wiring requirements:

  • All probes and sensors must use two-wire shielded cable.*
  • Use a single continuous length of shielded cable with no splices to ensure optimum signal strength.
  • All shielded cable runs must be less than 1000 feet.
  • An epoxy pack must be used for all wiring splices in the field.
  • Weatherproof junction boxes are required for all conduit runs to the monitoring locations (e.g., STP sump or dispenser pan).
  • All shields must be grounded at the console, cut-off in the field.
  • When exiting the console, shielded cable must be run through rigid conduit.
  • Shielded cable should be rated between 14 to 18 AWG stranded copper wire and must be rated less than 100 picofarads per foot.**

* When installing a three-wire sensor, use a three-wire shielded cable.
** Refer to the TLS-450PLUS Site Prep and Installation Manual (577014-073) for wiring examples.


ATG Installation & Grounding

  • All three divider plates must be left in place in-between any of the four slots in the TLS-450PLUS console or the TLS-XB Expansion Box.
  • The divider plates and empty slot covers cannot be modified in any way. This includes drilling holes or cutting the plates.

Note: Removing or modifying the divider plate can lead to electrical noise interference issues and violates UL/cUL and other licensing bodies.

  • Four-conductor or more shielded cable cannot be used with Veeder-Root probes or sensors. Two wires cannot be connected to a sensor while the other two wires are connected to another device, even if the two devices are installed in the same sump.
  • Confirm the console has two isolated grounds.

To test the grounds, disconnect these two cables from the console. Place the leads of the ohmmeter on each grounding wiring and confirm it reads less than 1 ohm of resistance. If it reads more than 1 ohm of resistance, then the console has bad grounding, which could be a cause of an electrical noise interference issue.


Installation Review

This example shows a clean installation.

✅ One pair of two-conductor shielded cable is used per device.

✅ All shields are grounded at the console.

✅ All shielded cable is run through a rigid conduit.


This example shows an incorrect installation.

The field wiring does not meet Veeder-Root, UL/cUL and other licensing bodies’ wiring requirements. This site is using four-conductor shielded cable. (Shields are not shown).
As mentioned before, two-conductor shielded cable is required for all probes and sensors.


Further Information


DOWNLOAD THE TSN HERE!Veeder-Root Probe & Sensor Wiring


LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Well look no further – click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy in our webstore and if you can’t find it there, please feel free to contact us at 1-800-451-4021 or Email Us !!
Veeder-Root logo


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Veeder-Root: TLS4 Series Security Settings

TLS4 Series

Technical Support Notification

TLS4 Series Security Settings

Overview

The TLS4 Series consoles come with security features allowing for greater protection and control of access to the Automatic Tank Gauge. Features such as configurable user access and segmented network ports help ensure both network and front-panel security.

This update covers:

  • User and Roles Admin
    • Create User Accounts
    • Custom Roles
  • System Security
    • Front Panel Security
    • Serial Command Port (TCP/IP Interface)
    • SSH Port
    • Serial Command Over SSH
    • HTTPS Port
    • User Admin Via Web
  • Router and Network Switch

User & Roles Admin

Create User Accounts & Custom RolesCreate User Accounts

All TLS4 Series consoles come preconfigured with three roles: Administrator, Operator and Regulator. Additional custom roles can be programmed.

Menu –> System Administration –> Roles Admin

Administrator: This role gives full access to the console – including the ability to create new roles and users.

Operator: This role allows the user to view and generate reports and perform certain manual functions, such as starting a manual line or tank test.

Regulator: This role allows the user to print and view console reports.

Note: Users assigned to the Regulator role cannot be deleted.

To add a Custom role, select Actions –> Add New Role

The Custom role allows each individual screen to be viewable, editable or not accessible. For example, in Setup under the Automatic Events section, each option can be customized:

Veeder-Root strongly recommends creating an Administrator account with a unique password. This will disable the default username and password.

Note: When using the Plus View or Remote View apps, the same login credentials are used.


Security

System SecuritySecurity Settings

The TLS4 Series consoles have optional security features to enhance protection in addition to front panel security that requires a username and password, when enabled.

Front Panel Security: When disabled, all users can access all screens with no password required. When enabled, users must login with a password to gain access to the screens they’re allowed to view.

Serial Command Port (TCP/IP Interface): When disabled, the console will not accept any serial commands sent through a telnet session.

Note: This will not block all traffic on the TCP/IP port. It will only block serial commands.

SSH Port: When disabled, all traffic on the SSH port will be blocked.

Serial Command Over SSH: For the SSH Public Keys feature to work, this port and the SSH port must be enabled. By default, this port is disabled.

HTTPS Port (Web Access): When disabled, all traffic on the HTTPS port will be blocked. This will prevent access to the web portal, and the Plus View and Remote View apps.

User Admin via Web: When disabled, the System Administration screens will be blocked from the web portal – access to these two screens will only be available on the console’s front panel.

Router or Network Switch

Most routers or network switches have additional features allowing ports to be enabled or disabled. Contact device manufacturers or internet service providers (ISPs) for more information.


Download the TLS4 TSN HereVeeder-Root TLS4 TSN


LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?

Well look no further – click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy in our webstore and if you can’t find it there, please contact us!
Veeder-Root logo


If you have any questions about TLS4 Series or would like to receive a quote for TLS4 Series or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us with any further questions or inquiries.


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Technical Support Notification: Release Of EMR4 Software Version C06

Veeder-Root has released version C06 software for the EMR4. The resources contained below include a link to the software, as well as, technical support and marketing information for the release.

 

 

 

 

Resources:

 

Please contact Veeder-Root Technical Support with any questions regarding this notification – 1-800-323-1799, technicalsupport@veeder.com.

 

The John W. Kennedy Company appreciates your business and continued support!

 

JWK USA Logo

Technical Support Notification: EMR4 PC Setup Tool

Veeder-Root EMR4This Technical Service Notification (TSN) will inform the technician of various setup fields they should check after using the EMR4 PC Setup Tool. When the setup file is downloaded to the EMR these fields are improperly written by the PC setup Tool.

 

Click here to download the TSN

 

Please contact Veeder-Root Technical Support with any questions regarding this notification: 1-800-323-1799, technicalsupport@veeder.com.

 

 

The John W. Kennedy Company appreciates your business and continued support!

 

JWK USA Logo