GVR Passport Tips: XL Suspend Transaction


Suspend a self-checkout transaction without leaving the counter


Cashiers can takeover the transaction and complete it all from the Passport POS.

DOWNLOAD REFERENCE CARD


Passport Point-of-Sale: Tips & Tricks for your POS

Looking for more quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.

Passport Point-of-Sale: Tips & Tricks for your POS


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

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GVR Passport: Updates, Tips & Tricks!

Gilbarco Passport POS Soon to Support Fuel Prices Over $9.999

With the rising fuel prices, there have been some concerns about the ability to sell fuel at prices above $9.999 per unit. Gilbarco has heard these concerns and is addressing them by developing a feature within Passport POS to enable fuel prices above $9.999 per unit. We have received the suggestion to sell fuel at half-gallon or quarter-gallon increments; however, this is not allowed in most states as it tends to mislead consumers who have come to expect the displayed prices to be for whole gallons. So Gilbarco is working towards a more universally accepted solution that will keep whole-gallon units and allow a price $10 or higher.

The solution keeps a 4-digit price, but shifts the decimal place (i.e. $X.XXX becomes $XX.XX), enabling prices at $10 per unit or higher. As a consequence, fuel must be sold to the penny rather than to the tenth of a cent.

Implementation of this solution works as follows:

  • Changing to the two-decimal price format will be a toggle option within Passport’s Manager Workstation.
  • The format change must be applied to every fuel grade and every dispenser at the site. If the two-decimal format is selected, then all prices will be limited to two decimal places even if the price is below $10 per unit.
  • To comply with Weights & Measures, all dispenser price displays should be changed to reflect the two-decimal prices. Changing the price format on the dispenser must be done on the dispenser itself, it cannot be done through Passport. Depending on the dispenser hardware, a technician may be required to configure the dispenser price display.
    • On Gilbarco Veeder-Root dispensers, this change cannot be completed by the Insite360 Forecourt remote management tool.
  • To comply with Weights & Measures, all price signs should be changed to reflect the two-decimal prices. Most electronic price signs are not capable of receiving and displaying the two-decimal format. To avoid automatically pushing a price that will be incorrectly displayed on the price sign, Passport will revert to a manual price sign configuration when configured for a two-decimal price format.

Note, this feature is only necessary for sites selling fuel at $10 or more. Sites selling all fuel grades below $10 per unit will experience no change. This feature is planned to be released as a maintenance pack for Passport versions 21.02 and 21.03. Release is targeted for the end of September 2022, pending network approval.


Manage Your Line Item Voids With Ease.


Protect your business with setting options that restrict line item voids to specific employees.

DOWNLOAD REFERENCE CARD


Passport Point-of-Sale: Tips & Tricks for your POS

Looking for more quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.

Passport Point-of-Sale: Tips & Tricks for your POS


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Verifone MX915/925 Pin Pad Calibration

Verifone LogoGuide to Calibrate the
MX915/925 Pin Pads

1.  Power on device

2.  Press the 1, 5, and 9 buttons on the keypad simultaneously for 2 seconds.
    a. This step only needs to be performed if an application has been loaded to the device.

3.  Once the device displays the login menu, press the red “X Cancel” button.
    a.
Verifone MX915/925 Login Screen

4.  This will bring you to a menu where you are presented different options.

5.  Press option “2” for calibration option.

6.  DO NOT TOUCH SCREEN DURING CALIBRATION PROCESS.

7.  Once the calibration is done, press the green “O Enter” button to navigate back to the login menu.

8. From here, you can either reboot the device, or login and perform other functions.



If you have any questions about or problems with this procedure, please feel free to contact our Service Department at 1.800.451.4021 or Email Us !!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Gilbarco Veeder-Root: Setting Passport Refund Limits

As a store manager are you looking to control how much money a cashier can pay out or refund?

Check out this video to see how:

Want a resource you can keep right at the register or in the back office?

View and Download the Reference Card

Passport Refund Limits

Passport Point-of-Sale: Tips & Tricks for your POS

Looking for more quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.

Passport Point-of-Sale: Tips & Tricks for your POS


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Gilbarco Veeder-Root: Pumps offline? Here’s how to fix it.

Seeing red circles, yellow triangles, or both in the forecourt display of your Passport®??

Your fuel dispensers may be offline or stalled.

Before you call the Help Desk, try rebooting the dispenser from your Passport! Here’s how:

View and Download the Reference Card

Passport Pumps Offline Reference Card

Passport Point-of-Sale: Tips & Tricks for your POS

Looking for some quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.

Passport Point-of-Sale: Tips & Tricks for your POS


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

We Are Now Authorized TO Sell Gilbarco Passport Point Of Sale Systems NATIONWIDE!

Gilbarco Passport Point of Sale SystemPassport Coast-to-Coast

The John W. Kennedy Company is happy to announce that we can now sell the Gilbarco Passport Point of Sale System nationwide, along with the add-on Self Checkout and Food Service solutions.


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at please call us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Safely clean your Passport screen with this quick tip

Passport Clean Screen
Disinfect your Passport screen without accidentally shutting off your pumps.

Click image to view/download quick reference card


Here’s how:

Click on the links below.
Not only will you have access to these videos but very handy reference cards that can be downloaded and printed!!
These are just a few of the videos. There are many more videos to explore once you click on the links!

CASHIER INSTRUCTIONS

BALANCE PREPAY CLOSE THE TILL
CLOSE THE TILLCLOSE THE TILL
CONDUCT A TILL AUDITCONDUCT A TILL AUDIT

MANAGER INSTRUCTIONS

CHANGE FUEL PRICESCHANGE FUEL PRICES

 

CREATE RESTRICTION GROUPSCREATE RESTRICTION GROUPS
DIGITAL ADSDIGITAL ADS

EXPRESS LANE SELF-CHECKOUT INSTRUCTIONS

ADD ITEMS TO TRANSACTIONADD ITEMS TO TRANSACTION
ATTENDANT AUDIO ALARMATTENDANT AUDIO ALARM
AUTHORIZE AGE RESTRICTED ITEMAUTHORIZE AGE RESTRICTED ITEM

Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.

Do you have any more questions about Gilbarco Passport POS system or require service? Feel free to call us at 1.800.451.4021 or email us using the link below:
EMAIL US

The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Gilbarco Passport Edge EOL Notification

Gilbarco Passport Edge

Passport Edge EOL

Product End of Life Notification | July 23, 2021

This is a notice that Gilbarco has decided to end of life the Passport Edge product. Gilbarco has stopped selling new hardware and services for Passport Edge as of July 1, 2021. We sincerely appreciate your support of the Passport Edge product, and your understanding with any inconvenience caused by this end of life.

Service End Date: On December 31, 2021, all existing Passport Edge services will be terminated. The services included are help desk, Insite360, hardware warranty, and software updates. Until Cancellation a site will continue to be invoiced for their Passport Edge system and/or service. All invoicing for Passport Edge systems and service will cease December 31st if the contract has not been cancelled prior to that date.

The cancellation agreement can be found here.

Replacement Options: Gilbarco will waive all Passport Edge subscription cancellation fees. We will also offer sites the ability to keep the existing Edge hardware. The site will need to purchase a Passport trade-up and receipt printer (the IP based Edge receipt printers are not supported by Passport). They can utilize most of the Edge hardware including PIN pads, cash drawer, UPS, keyboard, mouse, etc., in order to minimize replacement costs. An annual PSO contract will also be required between the site but reactivation fees will be waived if necessary until the end of the year. The site can contact contract services at 1-866-606-8969 to sign up for PSO.

Existing Hardware: For all existing Passport Edge hardware, the title will transfer to the end customer, and can be re-purpose or donated.


Please feel free to contact us at 1-800-451-4021 or Email Us with any further questions or inquiries prior to December 31, 2021.


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Gilbarco Updates: CRIND Printer Update & EMV Myths Debunked

CRIND Printer Mounting Changed from Slide Mount to Hinged Door

Related Equipment:

  • Encore® 700S
  • Encore® S/ECIM

Details:

Effective with May 2021 production of Encore S & 700S, Gilbarco will be shipping the CRIND printer mounted on a bottom hinged printer door. The printer will no longer ship installed on its current slide mount inside the dispenser.

When the printer door is opened the printer will be readily accessible on the printer door. Please note, the printer, printer head and orientation have not changed. It is the same printer; only mounting method has changed.

Some configurations of Encore, such as units with upper bezel security door switches, will not immediately ship with this new printer arrangement. These will transition to the new design later in 2021.

slide mount CRIND printerBefore bottom hinged CRIND printerAfter

6 Myths DEBUNKED About Outdoor EMV Upgrades

For those who haven’t upgraded, we hear a variety of reasons for the delay. Our expert EMV team is here to debunk the myths and spread the truth.

Myth #1: EMV is just too expensive and I can’t justify the cost.

The Facts: Upgrading a site to enable EMV is an investment in your store; but not upgrading to EMV technology could result in potential chargebacks that exceed $201K per site over the next 7 years.  This is much higher than the cost of upgrading a store to accept EMV at the pump. 

Myth #2: I’ll wait until my site begins seeing chargebacks before I order equipment.

The Facts: On the surface this strategy sounds like it could make sense; but chargebacks typically take 30-45 days after the transaction occurs to show up on the store’s network reconciliation statement.  That means that once you notice the first chargebacks, there are 4-6 weeks of transactions that have already been processed and it’s likely that the number of chargebacks will grow.

Myth #3: My store isn’t in a major metro area, so I don’t need to worry about criminals using counterfeit magstripe cards.

The Facts: The data is clear on the point that countries that have completed a similar migration to EMV shows that the fraud migrates to stores that are not able to accept EMV chip cards – including those in rural areas. The criminals WILL find you.

Myth #4: EMV doesn’t really reduce counterfeit card fraud – so why upgrade?

The Facts: Merchants who completed their EMV chip acceptance upgrades saw a reduction in counterfeit fraud by 76% per Visa.
EMV chip acceptance upgrades

Myth #5: EMV technology can’t prevent credit cards from being stolen by criminals that install skimming devices in the dispenser.

The Facts: Technically this is correct – EMV on its own doesn’t detect or prevent skimming from occurring.  However, updating to newer payment electronics can provide additional benefits – such as local data encryption between the dispenser and Point of Sale.  So a skimmer device inside a dispenser is less likely to be able to obtain sensitive cardholder data, and that means fewer angry customers blaming your store for not securing their credit/debit card.

Myth #6: If I begin to see chargebacks, I can just turn off card acceptance at the pump and it won’t impact my business.

The Facts: By the standards of today’s consumers, this is not an option. Some customers prefer to pay with cash or come inside to pay for fuel; but a majority of consumers pay at the pump because it’s convenient.  This is why virtually every retail gas station today accepts card payment at the pump.  Most stores that turn off this functionality will see a business impact in terms of fewer customers and reduced revenues.

Ready to upgrade? We can help you with financing.
View Financing Options


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at please call us at 1.800.238.1225 or Email Us with any further questions or to place an order!

The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Passport Point-of-Sale: Tips & Tricks for your POS

Passport® Point-of-Sale: Powerful. Robust. User-friendly.

Passport®POS PX60We could easily spend a month of Sundays and then some going over the features of the Passport Point-of-Sale system. Without a doubt one of, if not the most robust POS system on the market for cstore fuel retailers. And the support provided by Gilbarco Veeder-Root and their network of authorized dealers and service providers, including yours truly, the John W Kennedy Company matches the system’s capabilities. Not only do we at the Kennedy Company offer factory certified service for Passport, but we train others to become certified technicians as well as customized training for system end users.

But it doesn’t end there. Matter of fact, that’s just the beginning.  There is so much support, it is tough to keep up with listing it all.  Some of the best online resources available are the Passport Tips and Tricks videos for managers, cashiers and even Express Lane Self-Checkout!  Cool, eh?!?


Click on the links below.
Not only will you have access to these videos but very handy reference cards that can be downloaded and printed!!
These are just a few of the videos. There are many more videos to explore once you click on the links!

CASHIER INSTRUCTIONS

BALANCE PREPAY CLOSE THE TILL
CLOSE THE TILLCLOSE THE TILL
CONDUCT A TILL AUDITCONDUCT A TILL AUDIT

MANAGER INSTRUCTIONS

CHANGE FUEL PRICESCHANGE FUEL PRICES

 

CREATE RESTRICTION GROUPSCREATE RESTRICTION GROUPS
DIGITAL ADSDIGITAL ADS

EXPRESS LANE SELF-CHECKOUT INSTRUCTIONS

ADD ITEMS TO TRANSACTIONADD ITEMS TO TRANSACTION
ATTENDANT AUDIO ALARMATTENDANT AUDIO ALARM
AUTHORIZE AGE RESTRICTED ITEMAUTHORIZE AGE RESTRICTED ITEM

Do you have any more questions about Gilbarco Veeder-Root Passport POS system or require service? Feel free to call us at 1.800.451.4021 or email us using the link below:
EMAIL US

The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo