Gilbarco Veeder-Root: Pumps offline? Here’s how to fix it.

Seeing red circles, yellow triangles, or both in the forecourt display of your Passport®??

Your fuel dispensers may be offline or stalled.

Before you call the Help Desk, try rebooting the dispenser from your Passport! Here’s how:

View and Download the Reference Card

Passport Pumps Offline Reference Card

Passport Point-of-Sale: Tips & Tricks for your POS

Looking for some quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.

Passport Point-of-Sale: Tips & Tricks for your POS


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

OPW Edge Double Wall Spill Container: Missing Assembly Notice & Instructions

IMPORTANT: EDGE DW Visigauge!!

At this time, OPW Edge DW Spill Container is being shipped without the Visigauge assembly due to a shortage from their vendor.

The product is being produced with a temporary plug cap in its place to allow the factory and the installer to perform the interstitial test to verify the integrity of the containment.

We apologize for the inconvenience and OPW will send out a replacement Visigauge to distributors who purchased this product. It will include a Visigauge assembly and one replacement o-ring seal.

Once you have received the Visigauge, please follow these instructions to install it. (Click here to read OPW’s Edge PDF)
Step 1: First, identify the temporary plug cap as the part with the hexagonal shaped head that is installed at the top of the round white gauge riser.
Step 2: Please unthread the temporary plug cap from the round white gauge riser.
Step 3: Next, install the replacement 0-ring onto the underside seat of the Visigauge as shown below.
Step 4: Finally, thread on the Visigauge into the white gauge adapter. This should be tightened to a quarter turn past finger tight.
Step 5: The Visigauge is now installed and the spill container can be vacuum tested to verify tightness.
OPW Edge Temp Plug


NOTE: Spill Containers with this plug installed will be identified with the below label beside the OPW part# label on the outside of the box.
OPW Edge Modified Label


OPW Edge Temporary Plug Images


Looking to purchase OPW products, you can find them online at johnwkennedyco.com ?  Can’t find what you are looking for? Not to worry – feel free to contact us by email or give us a call at 1.800.238.1225.

OPW Engineered Systems OPW Retail Fueling
OPW Engineered Systems Fibrelite OPW Fuel Management Systems OPW Retail Fueling
OPW Engineered Systems Fibrelite OPW Fuel Management Systems OPW Retail Fueling

The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo