GVR Passport Tips: XL Suspend Transaction


Suspend a self-checkout transaction without leaving the counter


Cashiers can takeover the transaction and complete it all from the Passport POS.

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Passport Point-of-Sale: Tips & Tricks for your POS

Looking for more quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.

Passport Point-of-Sale: Tips & Tricks for your POS


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

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GVR Passport: Updates, Tips & Tricks!

Gilbarco Passport POS Soon to Support Fuel Prices Over $9.999

With the rising fuel prices, there have been some concerns about the ability to sell fuel at prices above $9.999 per unit. Gilbarco has heard these concerns and is addressing them by developing a feature within Passport POS to enable fuel prices above $9.999 per unit. We have received the suggestion to sell fuel at half-gallon or quarter-gallon increments; however, this is not allowed in most states as it tends to mislead consumers who have come to expect the displayed prices to be for whole gallons. So Gilbarco is working towards a more universally accepted solution that will keep whole-gallon units and allow a price $10 or higher.

The solution keeps a 4-digit price, but shifts the decimal place (i.e. $X.XXX becomes $XX.XX), enabling prices at $10 per unit or higher. As a consequence, fuel must be sold to the penny rather than to the tenth of a cent.

Implementation of this solution works as follows:

  • Changing to the two-decimal price format will be a toggle option within Passport’s Manager Workstation.
  • The format change must be applied to every fuel grade and every dispenser at the site. If the two-decimal format is selected, then all prices will be limited to two decimal places even if the price is below $10 per unit.
  • To comply with Weights & Measures, all dispenser price displays should be changed to reflect the two-decimal prices. Changing the price format on the dispenser must be done on the dispenser itself, it cannot be done through Passport. Depending on the dispenser hardware, a technician may be required to configure the dispenser price display.
    • On Gilbarco Veeder-Root dispensers, this change cannot be completed by the Insite360 Forecourt remote management tool.
  • To comply with Weights & Measures, all price signs should be changed to reflect the two-decimal prices. Most electronic price signs are not capable of receiving and displaying the two-decimal format. To avoid automatically pushing a price that will be incorrectly displayed on the price sign, Passport will revert to a manual price sign configuration when configured for a two-decimal price format.

Note, this feature is only necessary for sites selling fuel at $10 or more. Sites selling all fuel grades below $10 per unit will experience no change. This feature is planned to be released as a maintenance pack for Passport versions 21.02 and 21.03. Release is targeted for the end of September 2022, pending network approval.


Manage Your Line Item Voids With Ease.


Protect your business with setting options that restrict line item voids to specific employees.

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Passport Point-of-Sale: Tips & Tricks for your POS

Looking for more quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.

Passport Point-of-Sale: Tips & Tricks for your POS


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Bravo Technical Service Bulletin: Installing New Construction Fittings in Cold Climates

Bravo LogoInstalling New Construction Fittings in Cold Climates

Bulletin Description

• Proper heat curing of epoxy in cold weather conditions.
• In weather conditions below 50°F, heat will be needed to cure epoxy used for the  installations of Bravo full body fittings and test reducers. However, do not heat the fitting above 150°F. Extremely high temps can damage entry fittings and cause test ports to leak.

Do not use NOV heat blankets directly on full body fittings. These greatly exceed the allowable installation temperature and will damage the fitting bodies as well as the test ports.


  • Recommendation: Sustain heat on the entire interior of sump until full cure cycle has been achieved.
  • Warning: Before applying heat make sure LEL ( Lower Explosive Limit) are measured and are at safe levels.
  • Tip: Use an IR temperature gauge to measure surface temperature of sump and fittings.

1) Pre-heat sump and fitting to a maximum of 150°F.
2) Pre-heat Bravo epoxy to a maximum of 100°F.
3) Apply Bravo epoxy to the fitting per installation guide.
4) Sustain temperature of fitting/adhesive following cure charts.
5) Do not move or adjust sumps or fittings during cure cycle.
6) Make sure the adhesive is fully cured before conducting a testing following epoxy manufacturers’ guidelines.


Click here to download the Bravo Technical Service Bulletin
Bravo Fitting Installation Technical Service Bulletin



You can also check out
Bravo YouTube Channelfor more product installation and preparation videos



If you have any questions , please feel free to contact us at 1.800.451.4021 or Email Us !!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Gilbarco Veeder-Root: Setting Passport Refund Limits

As a store manager are you looking to control how much money a cashier can pay out or refund?

Check out this video to see how:

Want a resource you can keep right at the register or in the back office?

View and Download the Reference Card

Passport Refund Limits

Passport Point-of-Sale: Tips & Tricks for your POS

Looking for more quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.

Passport Point-of-Sale: Tips & Tricks for your POS


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo

Gilbarco Veeder-Root: Pumps offline? Here’s how to fix it.

Seeing red circles, yellow triangles, or both in the forecourt display of your Passport®??

Your fuel dispensers may be offline or stalled.

Before you call the Help Desk, try rebooting the dispenser from your Passport! Here’s how:

View and Download the Reference Card

Passport Pumps Offline Reference Card

Passport Point-of-Sale: Tips & Tricks for your POS

Looking for some quick online guidance, tips and tricks for your Passport POS? Click on the image below to get video help with instructions for cashiers, managers and self-checkout! There are also links to view and download reference cards to create a nice library to access in moments.

Passport Point-of-Sale: Tips & Tricks for your POS


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

JWK USA Logo