This is a notice that Gilbarco has decided to end of life the Passport Edge product. Gilbarco has stopped selling new hardware and services for Passport Edge as of July 1, 2021. We sincerely appreciate your support of the Passport Edge product, and your understanding with any inconvenience caused by this end of life.
Service End Date: On December 31, 2021, all existing Passport Edge services will be terminated. The services included are help desk, Insite360, hardware warranty, and software updates. Until Cancellation a site will continue to be invoiced for their Passport Edge system and/or service. All invoicing for Passport Edge systems and service will cease December 31st if the contract has not been cancelled prior to that date.
Replacement Options: Gilbarco will waive all Passport Edge subscription cancellation fees. We will also offer sites the ability to keep the existing Edge hardware. The site will need to purchase a Passport trade-up and receipt printer (the IP based Edge receipt printers are not supported by Passport). They can utilize most of the Edge hardware including PIN pads, cash drawer, UPS, keyboard, mouse, etc., in order to minimize replacement costs. An annual PSO contract will also be required between the site but reactivation fees will be waived if necessary until the end of the year. The site can contact contract services at 1-866-606-8969to sign up for PSO.
Existing Hardware: For all existing Passport Edge hardware, the title will transfer to the end customer, and can be re-purpose or donated.
Please feel free to contact us at 1-800-451-4021 or Email Us with any further questions or inquiries prior to December 31, 2021.
The John W. Kennedy Company appreciates your business and continued support!
This End of Life notification applies to the product known as the Encore Cash Acceptor option. This applies to the Encore S and 700S variants. This option is being declared end of life due to low order rates.
This notification is to inform you the Cash Acceptor option is being discontinued in 2021 and Gilbarco will accept Last Time Buy (LTB) orders by a deadline of August 20th, 2021. After this date no further purchase orders will be accepted for this product.
Ship dates against Last Time Buy (LTB) orders may be scheduled between now and October 29th, 2021. Orders are non-cancellable and cannot be rescheduled beyond this date. All other Gilbarco Standard Terms and Conditions apply to the LTB order.
If you have any questions regarding this notice , please feel free to contact us at 1-800-451-4021 or Email Us with any further questions or inquiries.
The John W. Kennedy Company appreciates your business and continued support!
When it comes to outdoor EMV, we all know the costs and consequences of not upgrading. And sure, when you upgrade, you’re protecting consumers from fraud and avoiding chargebacks – that’s the goal. But there’s one other important question: What does my business get out of it?
In this blog, we’ll discuss the benefits of outdoor EMV – and many of them have less to do with security and more to do with marketing your business.
1. Bang for your Bandwidth
Today, a high-speed connection is necessary on your forecourt for a variety of important reasons – not just to support chip card readers.
That high-speed bandwidth is the key to all the features now becoming standard in the minds of consumers.
2. Go Contactless
The popularity of contactless is rapidly growing and you need a high-speed connection to support this new payment method.
Since Gilbarco first introduced Pay-at-the-Pump, speed and security have become the main objectives of payment terminals on the forecourt. Contactless is the next natural progression in payment technology.
Not only are contactless transactions 10x faster than a traditional “dip” transaction, but they’re also far more secure thanks to encryption made possible by that high-speed connection you got with your EMV upgrade.
Then add a global pandemic to the equation. Adoption of contactless payment was already on the rise before COVID-19, but the pandemic has only accelerated the trend, according to Visa. Image: Visa
3. Moving Merchandise with Media
The standard forecourt now includes fuel dispensers with color screens and some level of media program.
Retailers that use media on the forecourt aren’t doing it to be trendy or flashy, they’re making a strategic decision to bring more foot traffic into the store.
Research shows media at the pump can generate up to a 39% sales increase on promoted items.
To get media on the forecourt, you need that high-speed connection that we keep mentioning.
4. Customers Want It
There are plenty of myths about EMV (read about those here), but one of them includes the notion that consumers don’t know or care about chip card protection at the pump.
A recent study on that subject tells a different story.
“Sixty-five percent of respondents said they prefer to use pay-at-the-pump facilities that are EMV compliant, demonstrating a heightened level of awareness among consumers for what many perceive as an industry issue,” said Dan Lyman, head of payments market North America for TNS. “[…], this is a clear call to action for retailers who have not yet upgraded.”
5. Peace of Mind
All features and benefits aside, EMV technology really is about protecting your business by protecting your customers. For many retailers, upgrading simply means a better night’s sleep. Knowing their businesses won’t be hit with fines and fees helps them rest easy.
CRIND Printer Mounting Changed from Slide Mount to Hinged Door
Related Equipment:
Encore® 700S
Encore® S/ECIM
Details:
Effective with May 2021 production of Encore S & 700S, Gilbarco will be shipping the CRIND printer mounted on a bottom hinged printer door. The printer will no longer ship installed on its current slide mount inside the dispenser.
When the printer door is opened the printer will be readily accessible on the printer door. Please note, the printer, printer head and orientation have not changed. It is the same printer; only mounting method has changed.
Some configurations of Encore, such as units with upper bezel security door switches, will not immediately ship with this new printer arrangement. These will transition to the new design later in 2021.
Before
After
6 Myths DEBUNKED About Outdoor EMV Upgrades
For those who haven’t upgraded, we hear a variety of reasons for the delay. Our expert EMV team is here to debunk the myths and spread the truth.
Myth #1: EMV is just too expensive and I can’t justify the cost.
The Facts: Upgrading a site to enable EMV is an investment in your store; but not upgrading to EMV technology could result in potential chargebacks that exceed $201K per site over the next 7 years. This is much higher than the cost of upgrading a store to accept EMV at the pump.
Myth #2: I’ll wait until my site begins seeing chargebacks before I order equipment.
The Facts: On the surface this strategy sounds like it could make sense; but chargebacks typically take 30-45 days after the transaction occurs to show up on the store’s network reconciliation statement. That means that once you notice the first chargebacks, there are 4-6 weeks of transactions that have already been processed and it’s likely that the number of chargebacks will grow.
Myth #3: My store isn’t in a major metro area, so I don’t need to worry about criminals using counterfeit magstripe cards.
The Facts: The data is clear on the point that countries that have completed a similar migration to EMV shows that the fraud migrates to stores that are not able to accept EMV chip cards – including those in rural areas. The criminals WILL find you.
The Facts: Merchants who completed their EMV chip acceptance upgrades saw a reduction in counterfeit fraud by 76% per Visa.
Myth #5: EMV technology can’t prevent credit cards from being stolen by criminals that install skimming devices in the dispenser.
The Facts: Technically this is correct – EMV on its own doesn’t detect or prevent skimming from occurring. However, updating to newer payment electronics can provide additional benefits – such as local data encryption between the dispenser and Point of Sale. So a skimmer device inside a dispenser is less likely to be able to obtain sensitive cardholder data, and that means fewer angry customers blaming your store for not securing their credit/debit card.
Myth #6: If I begin to see chargebacks, I can just turn off card acceptance at the pump and it won’t impact my business.
The Facts: By the standards of today’s consumers, this is not an option. Some customers prefer to pay with cash or come inside to pay for fuel; but a majority of consumers pay at the pump because it’s convenient. This is why virtually every retail gas station today accepts card payment at the pump. Most stores that turn off this functionality will see a business impact in terms of fewer customers and reduced revenues.
At long last, the outdoor EMV deadline for the U.S. has passed, but that doesn’t mean the story is over yet.
From now on, chargebacks from fraud that occurs on unprotected forecourts are now the responsibility of the retailer, not the banks.
And despite multiple deadline delays, only half of fuel retailers (48 percent) have met the EMV compliance mandates by the April 17th, according to a new survey.
The right side of the graphic above splits retailers into three categories, but it’s the 25% of retailers who are “unsure” when they’ll complete their EMV upgrades that present the greatest challenges.
With limits on manpower, equipment, and hardware, those who didn’t plan ahead will now have to wait in line.
What Can You Do While You Wait?
First, consider measures to limit the damage. Identify and prioritize sites that are in the areas most prone to fraud. Put those sites as close to the front of the line for upgrades as possible.
While not fool-proof, tamper-evident tape can help deter criminals, but experienced fraudsters know how to cover their tracks.
There are also fraud monitoring systemsthrough Visa or other payment processers that send risky transactions inside the store to pay.
The most drastic option you can take is turning off your payment terminals at the fuel dispenser altogether, forcing customers to pay inside on EMV protected PIN pads. The problem here is that the loss in business from inconvenienced customers may cost more than the potential fraud.
Read about the potential losses that unprotected businesses should expect with the liability shift here.
The Bottom Line
Fraud liability has shifted, but the plan of action remains the same. If you haven’t started your upgrade process yet, contact us as soon as possible. We have financing options and EMV discounts available.
Does EMV currently have you behind the eight ball?
We are here to help with equipment and financing options!!
Feel free to call us at 1.800.451.4021 or email us using the link below: EMAIL US
The John W. Kennedy Company appreciates your business and continued support!
We could easily spend a month of Sundays and then some going over the features of the Passport Point-of-Sale system. Without a doubt one of, if not the most robust POS system on the market for cstore fuel retailers. And the support provided by Gilbarco Veeder-Root and their network of authorized dealers and service providers, including yours truly, theJohn W Kennedy Company matches the system’s capabilities. Not only do we at the Kennedy Company offer factory certified service for Passport, but we train others to become certified technicians as well as customized training for system end users.
But it doesn’t end there. Matter of fact, that’s just the beginning. There is so much support, it is tough to keep up with listing it all. Some of the best online resources available are the Passport Tips and Tricks videos for managers, cashiers and even Express Lane Self-Checkout! Cool, eh?!?
Click on the links below. Not only will you have access to these videos but very handy reference cards that can be downloaded and printed!! These are just a few of the videos. There are many more videos to explore once you click on the links!
Do you have any more questions about Gilbarco Veeder-Root Passport POS system or require service? Feel free to call us at 1.800.451.4021 or email us using the link below: EMAIL US
The John W. Kennedy Company appreciates your business and continued support!
Outdoor EMV liability has officially shifted for the convenience store industry.
As of midnight on April 17th, 2021, convenience store operators are responsible for fraud that happens on their forecourts.
What Does This Mean for Retailers?
Prior to the liability shift, most pay-at-the-pump dispensers used magstripe technology to verify credit card payments. The problem is, data from magstripe cards can be easily stolen and duplicated using devices called “skimmers,” creating an enormous black market for identify theft.
EMV “chip” technology encrypts customers’ financial data, making it much more difficult for criminals to steal credit card information. EMV stands for Europay, Mastercard, and Visa, the founders of the encrypted chip technology.
Until now, those banks have assumed liability for fraud occurring at fuel dispensers.
Now that the liability shift has occurred, the retailers now own the fallout from fraud. In other words, c-store retailers are now on the hook for fees and legal issues related to fraud that occurs at their stores.
On the other hand, retailers with outdoor EMV technology don’t have to worry about liability.
EMV regulations have been in place in Canada and much of the world for the last decade with great success. U.S. retailers have been slower to make the move, causing deadline delays. But as we know now, the deadline is sticking and the “chargebacks” are now your problem.
What is a Chargeback?
You can learn all about chargebacks here, but we’ll do the cliff notes now.
There are two types:
Lost and Stolen – Like you might expect, a card can be either lost or stolen. The fraud occurs when it’s used by someone to run up charges before the victim notices.
Counterfeit Fraud – This is where the liability shift is happening between the card networks and retailers. In this scenario, a criminal uses low-cost equipment to create brand new magstripe cards with stolen, but valid data.
The data is typically purchased on the dark web from other criminals who skimmed it from other unprotected gas pumps. In some cases, organized crime syndicates both skim the card data and create the fake (but very usable) cards.
What Now?
Now that fraud liability has shifted, it has created two buckets of convenience stores: EMV have’s and EMV have not’s.
Many retailers have already taken the steps to install EMV on their forecourts well ahead of the deadline.
Maplefields, a c-store retailer in Northern New England, has been 100% EMV compliant since January 2021.
“If you’re not EMV-compliant by the deadline, then it all falls back on you. Breaches, chargebacks, those are 100% yours,” says Maplefields’ IT Director, Skip Potter. “You own those. And I’ll tell you, one breach? That could destroy your company.”
Watch more here:
The rush to install has created a backlog, causing late-to-the-game retailers to wait in line for their upgrade appointment. Then, there are retailers who haven’t made plans to upgrade at all. Most believe they won’t become a victims of fraud, but experts believe differently.
In an example offered by Mercator, an operator with 12 locations spread evenly among areas deemed be low-, medium-, and high-risk, would face fraud liability totaling $17,315 per store over 12 months, or $207,783 overall. “This could change dramatically depending on the risk position of each station, and it should be noted that Mercator’s calculation takes a decidedly conservative approach,” said Tim Sloane, vice president of payments innovation at Marlborough, Mass.-based Mercator, in a statement. Bottom Line
Despite the delays and COVID-19, one fact remains: the demand for payment technology is ever-increasing and ever-changing.
No one wants to shop on a website that is vulnerable to hacking, so why expect your fuel customers to shop at a vulnerable dispenser?
If you are a retailer who hasn’t started your EMV plans, you need to begin as soon as possible.
Contact our expert payment team today to begin the outdoor EMV process.
Feel free to call us at 1.800.451.4021 or email us using the link below to GET A FREE QUOTE
The John W. Kennedy Company appreciates your business and continued support!
Gilbarco’s Passport® Point-of-Sale (POS) System software versions 12.03 and prior utilize Windows 7 as the operating system (OS).
Microsoft is ending support of Windows 7* and will no longer provide:
Software Updates
Application Patches
Security Updates
Technical Support
How this affects your Passport POS System
Your Passport POS System will continue to function, but your operating system (OS) Combo/Server will not be optimized or receive updates.
IntroducingWindows 10
Windows 10 operating system is now required with all Passport POS systems and is included beginning with version 20.
Windows 10 provides Better Performance with Solid-State Drives (SSD) • 75% FASTER reboots • 60% FASTER data backups • Handle 30% MORE transactions per hour without seeing authorization times start to increase • FASTER installation of upgrades
Improved Security Upgrading to the latest Passport POS System hardware with Windows 10 OS, assures you’ll have the most secure, robust POS solution that minimizes the risk of security or data breaches.
The risks of not upgrading toWindows 10
Passport POS Systems running on Windows 7 are at high risk of not being Payment Card Industry Data Security Standard (PCI DSS) compliant.*
The Payment Card Industry (PCI) Security Standards Council requires all merchants processing cardholder data to use systems that are still supported by their respective OS vendors or have a plan to migrate to the new system if it is not yet available.
PLEASE CALL US AT 1.800.451.4021 FOR MORE INFORMATION AND ORDERING DETAILS.
PX60 Combo/Server – Running Windows 7 Professional Operating System, Microsoft Support Ended January 2020*. All other Passport devices (EDH/Client) – Running Windows 7 POS Embedded Operating System – Microsoft Support Ends October 2021*. * New patches, feature enhancements, and security updates will not be released for Windows 7 after this date, work with your Qualified Security Assessor (QSA) on your plan to maintain PCI compliance.
Identifying YOUR Passport® POS Hardware & Upgrade Package
This simple guide will help you select the specific Gilbarco Passport POS Software Version 20 package designed to work seamlessly with Windows 10.
Passport® POSPX51/PX52
Purchase an upgrade to PX60 Combo, Server or Client, or Passport Edge running Version 20 or higher with Windows 10 Windows 10 cannot be installed on PX51 or PX52 model systems.
Enhanced Dispenser Hub 1EDH1/Hub 2EDH2
Purchase an EDH2 with Version 20 or higher with Windows 10 to replace EDH1 Purchase an EDH2 Version 20 or higher Windows 10 Upgrade Kit
Passport® POSPX60
Purchase a Combo, Server, or Client Version 20 or higher Windows 10 Upgrade Kit
Passport® Express Lane Self-Checkout
Purchase a Client Version 20 or higher Windows 10 Upgrade Kit
Passport® Edge POS
Purchase a PS65 EDGE Server Version 20 or higher Windows 10 Upgrade Kit Passport EDGE Subscription customers will receive kits at no charge per their subscription agreement.
PLEASE CALL US AT 1.800.451.4021 FOR MORE INFORMATION AND ORDERING DETAILS.
Looking for Gilbarco equipment? Click on the links below to visit our web store :
Please do not hesitate to contact us with any of your EMV questions, concerns or to place an order by calling 1.800.451.4021 or visit us online at johnwkennedyco.com for all your petroleum equipment needs.
The John W. Kennedy Company appreciates your business and continued support!
The following is a re-post of the original article by Gilbarco Veeder-Root that can beread here.
Businesses that go without EMV on their forecourts should expect damaging monthly losses and no site is immune, according to a new fraud report.
Even relatively small gas station operators can now expect ‘tens of thousands of dollars’ in fraud losses monthly for each station once the EMV liability shift goes into effect in April 2021.
We have previously detailed the painful process of getting hit with a chargeback and the criminal system in which fuel thieves operate. These new numbers mirror the harsh reality of waiting to upgrade or skipping it altogether.
In an example offered by Mercator, an operator with 12 locations spread evenly among areas deemed be low-, medium-, and high-risk, would face fraud liability totaling $17,315 per store over 12 months, or $207,783 overall. “This could change dramatically depending on the risk position of each station, and it should be noted that Mercator’s calculation takes a decidedly conservative approach,” said Tim Sloane, vice president of payments innovation at Marlborough, Mass.-based Mercator, in a statement.
The new outdoor EMV deadline will be April 17, 2021. If you haven’t begun your outdoor EMV upgrade, we strongly suggest contacting us as soon as possible at 1.800.451.4021.
Please do not hesitate to contact us with any of your EMV questions, concerns or to place an order by calling 1.800.451.4021 or visit us online at johnwkennedyco.com for all your petroleum equipment needs.
The John W. Kennedy Company appreciates your business and continued support!
The latest one echoes Chris Whitley, Gilbarco VP of Sales and Marketing: the pressure is still on.
Beyond tips or advice, retailers might also need consider the following warnings as well. Read the full article from CS News here.
Here are some of the pulled highlights:
1. Consider the Costs
“Based on recent reports from retailers, some major card processors are considering charging retainer fees of up to $50,000 to cover expected fraud liability for operators that do not upgrade by the deadline.”
2. Don’t Count on Additional Deadline Shifts
“Regardless of the final deadline date, retailers have a lot of progress to make and an inevitably limited timeframe. Proceeding promptly is the best course of action.”
3. Start Now
“Whether or not an operator expects to be ready by the current deadline, getting plans in motion now will save hassle and money in the long run.”
4. Turn to Experts for Help
Gilbarco has “created a certification to support their specific EMV programs, designating managed network services providers (MNSPs) that are familiar with deploying and servicing their EMV compliant hardware and software.”
5. Think Beyond the Deadline
“While meeting the EMV transition deadline may feel like a sprint to the finish line, upgrading POS security is just one aspect of network transformation that can help petroleum retailers thrive. View EMV transition as a beginning, not an end.”
The new outdoor EMV deadline will be April 17, 2021. If you haven’t begun your outdoor EMV upgrade, we strongly suggest contacting your local Gilbarco distributor as soon as possible.
Please do not hesitate to contact us with any of your EMV questions, concerns or to place an order by calling 1.800.451.4021 or visit us online at johnwkennedyco.com for all your petroleum equipment needs.
The John W. Kennedy Company appreciates your business and continued support!