Gilbarco Latest Product End Of Life Notifications

Product End of Life Notification

Encore® S Ultra-Hi Models with e-CRIND for the US

This End of Life notification applies to the product known as the Encore® S Ultra-Hi models with e-CRIND for the US. These models are being declared obsolete and future retailer orders should be transitioned over to the Encore 700S to meet EMV requirements.

This notification is to inform you that the models defined above are being discontinued in 2021 and Gilbarco will accept Last Time Buy (LTB) orders by a deadline of December 31st, 2021. After this date no further purchase orders will be accepted for this product.

Ship dates against Last Time Buy (LTB) orders may be scheduled between now and February 25th, 2022. Orders are non-cancellable and cannot be rescheduled beyond this date. All other Gilbarco Standard Terms and Conditions apply to the LTB order.

If you have any questions regarding this notice, please contact us at 1.800.238.1225 or Email Us.


Encore® Rectangular Sheathing

This End of Life notification applies to the product known as the Encore® rectangular sheathing. This sheathing is being declared obsolete and future retailer orders should be transitioned over to the standard tuxedo sheathing.

This notification is to inform you the rectangular sheathing will be discontinued in 2021 and Gilbarco will accept Last Time Buy (LTB) orders by a deadline of December 31st, 2021. After this date no further purchase orders will be accepted for this product.

Ship dates against Last Time Buy (LTB) orders may be scheduled between now and February 25th, 2022. Orders are non-cancellable and cannot be rescheduled beyond this date. All other Gilbarco Standard Terms and Conditions apply to the LTB order.

If you have any questions regarding this notice, please contact us at 1.800.238.1225 or Email Us.


Removal of Paper Manuals

As Gilbarco continues to reduce the environmental impact our products have, Gilbarco will eliminate paper manuals (MDE’s) from all products except for CRIND Retrofit Kits.  VOC from the field indicates the paper manuals are rarely being utilized and ASC’s are using electronic copies stored on electronic devices for reference. Please see table below for effective dates for specific product lines.

Gilbarco will continue to host manuals (MDE’s) at www.gilbarco.com/manuals.

Product Effective Date
Encore Dispensers November 2020
Legacy Dispenser February 2021
Gasboy/Atlas Dispensers & Products February 2021
Canopy November 2021
DEF Kits November 2021
Passport Products November 2021
Spare Parts Kits November 2021
CRIND Retrofit Kits (EPK Kits) Not Impacted

If you have any questions regarding this notice, please contact us at 1.800.238.1225 or Email Us.


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at please call us at 1.800.238.1225 or Email Us with any further questions or to place an order!


The John W. Kennedy Company appreciates your business and continued support!

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Gilbarco Updates: CRIND Printer Update & EMV Myths Debunked

CRIND Printer Mounting Changed from Slide Mount to Hinged Door

Related Equipment:

  • Encore® 700S
  • Encore® S/ECIM

Details:

Effective with May 2021 production of Encore S & 700S, Gilbarco will be shipping the CRIND printer mounted on a bottom hinged printer door. The printer will no longer ship installed on its current slide mount inside the dispenser.

When the printer door is opened the printer will be readily accessible on the printer door. Please note, the printer, printer head and orientation have not changed. It is the same printer; only mounting method has changed.

Some configurations of Encore, such as units with upper bezel security door switches, will not immediately ship with this new printer arrangement. These will transition to the new design later in 2021.

slide mount CRIND printerBefore bottom hinged CRIND printerAfter

6 Myths DEBUNKED About Outdoor EMV Upgrades

For those who haven’t upgraded, we hear a variety of reasons for the delay. Our expert EMV team is here to debunk the myths and spread the truth.

Myth #1: EMV is just too expensive and I can’t justify the cost.

The Facts: Upgrading a site to enable EMV is an investment in your store; but not upgrading to EMV technology could result in potential chargebacks that exceed $201K per site over the next 7 years.  This is much higher than the cost of upgrading a store to accept EMV at the pump. 

Myth #2: I’ll wait until my site begins seeing chargebacks before I order equipment.

The Facts: On the surface this strategy sounds like it could make sense; but chargebacks typically take 30-45 days after the transaction occurs to show up on the store’s network reconciliation statement.  That means that once you notice the first chargebacks, there are 4-6 weeks of transactions that have already been processed and it’s likely that the number of chargebacks will grow.

Myth #3: My store isn’t in a major metro area, so I don’t need to worry about criminals using counterfeit magstripe cards.

The Facts: The data is clear on the point that countries that have completed a similar migration to EMV shows that the fraud migrates to stores that are not able to accept EMV chip cards – including those in rural areas. The criminals WILL find you.

Myth #4: EMV doesn’t really reduce counterfeit card fraud – so why upgrade?

The Facts: Merchants who completed their EMV chip acceptance upgrades saw a reduction in counterfeit fraud by 76% per Visa.
EMV chip acceptance upgrades

Myth #5: EMV technology can’t prevent credit cards from being stolen by criminals that install skimming devices in the dispenser.

The Facts: Technically this is correct – EMV on its own doesn’t detect or prevent skimming from occurring.  However, updating to newer payment electronics can provide additional benefits – such as local data encryption between the dispenser and Point of Sale.  So a skimmer device inside a dispenser is less likely to be able to obtain sensitive cardholder data, and that means fewer angry customers blaming your store for not securing their credit/debit card.

Myth #6: If I begin to see chargebacks, I can just turn off card acceptance at the pump and it won’t impact my business.

The Facts: By the standards of today’s consumers, this is not an option. Some customers prefer to pay with cash or come inside to pay for fuel; but a majority of consumers pay at the pump because it’s convenient.  This is why virtually every retail gas station today accepts card payment at the pump.  Most stores that turn off this functionality will see a business impact in terms of fewer customers and reduced revenues.

Ready to upgrade? We can help you with financing.
View Financing Options


Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.


Feel free to contact us at please call us at 1.800.238.1225 or Email Us with any further questions or to place an order!

The John W. Kennedy Company appreciates your business and continued support!

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“Think Beyond the Deadline”: 5 Tips for Retailers Navigating the New EMV Deadline

Gilbarco Veeder-Root

The following is a repost of the original June 16, 2020 article that appears on Gilbarco’s blog.Gilbarco Veeder-Root Encore 700 & Passport Edge

In the wake of the latest EMV deadline delay, the views of industry analysts are lining up.

The latest one echoes Chris Whitley, Gilbarco VP of Sales and Marketing: the pressure is still on.

Beyond tips or advice, retailers might also need consider the following warnings as well. Read the full article from CS News here.

 

Here are some of the pulled highlights:

1. Consider the Costs

“Based on recent reports from retailers, some major card processors are considering charging retainer fees of up to $50,000 to cover expected fraud liability for operators that do not upgrade by the deadline.”

 

2. Don’t Count on Additional Deadline Shifts

“Regardless of the final deadline date, retailers have a lot of progress to make and an inevitably limited timeframe. Proceeding promptly is the best course of action.”

 

3. Start Now

“Whether or not an operator expects to be ready by the current deadline, getting plans in motion now will save hassle and money in the long run.”

 

4. Turn to Experts for Help

Gilbarco has “created a certification to support their specific EMV programs, designating managed network services providers (MNSPs) that are familiar with deploying and servicing their EMV compliant hardware and software.”

 

5. Think Beyond the Deadline

“While meeting the EMV transition deadline may feel like a sprint to the finish line, upgrading POS security is just one aspect of network transformation that can help petroleum retailers thrive. View EMV transition as a beginning, not an end.”

The new outdoor EMV deadline will be April 17, 2021. If you haven’t begun your outdoor EMV upgrade, we strongly suggest contacting your local Gilbarco distributor as soon as possible.

You can find more information with Gilbarco Veeder-Root’s Quick EMV Migration Guide.

 

Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.

 

Please do not hesitate to contact us with any of your EMV questions, concerns or to place an order by calling 1.800.451.4021 or visit us online at johnwkennedyco.com for all your petroleum equipment needs.

The John W. Kennedy Company appreciates your business and continued support!

 

JWK USA Logo