Click on the links below. Not only will you have access to these videos but very handy reference cards that can be downloaded and printed!! These are just a few of the videos. There are many more videos to explore once you click on the links!
Do you have any more questions about Gilbarco Passport POS system or require service? Feel free to call us at 1.800.451.4021 or email us using the link below: EMAIL US
The John W. Kennedy Company appreciates your business and continued support!
This is a notice that Gilbarco has decided to end of life the Passport Edge product. Gilbarco has stopped selling new hardware and services for Passport Edge as of July 1, 2021. We sincerely appreciate your support of the Passport Edge product, and your understanding with any inconvenience caused by this end of life.
Service End Date: On December 31, 2021, all existing Passport Edge services will be terminated. The services included are help desk, Insite360, hardware warranty, and software updates. Until Cancellation a site will continue to be invoiced for their Passport Edge system and/or service. All invoicing for Passport Edge systems and service will cease December 31st if the contract has not been cancelled prior to that date.
Replacement Options: Gilbarco will waive all Passport Edge subscription cancellation fees. We will also offer sites the ability to keep the existing Edge hardware. The site will need to purchase a Passport trade-up and receipt printer (the IP based Edge receipt printers are not supported by Passport). They can utilize most of the Edge hardware including PIN pads, cash drawer, UPS, keyboard, mouse, etc., in order to minimize replacement costs. An annual PSO contract will also be required between the site but reactivation fees will be waived if necessary until the end of the year. The site can contact contract services at 1-866-606-8969to sign up for PSO.
Existing Hardware: For all existing Passport Edge hardware, the title will transfer to the end customer, and can be re-purpose or donated.
Please feel free to contact us at 1-800-451-4021 or Email Us with any further questions or inquiries prior to December 31, 2021.
The John W. Kennedy Company appreciates your business and continued support!
Have any questions or would like to receive a quote for HydrX? Can’t find the Veeder-Root you are looking for? No problem! Please feel free to contact us at 1-800-451-4021 or Email Us with any further questions or inquiries.
The John W. Kennedy Company appreciates your business and continued support!
The Red Jacket® CoreDEF™ Submersible Turbine Pumps are a revolutionary solution that sets a higher standard in the optimization of diesel exhaust fluid (DEF) pumping infrastructure. The CoreDEF™ STP is the entirely customizable DEF pump, designed for a complete range of light to heavy duty submersible DEF applications.
Various motor sizes, Quick Set® variable lengths, and the only adjustable pressure relief offering on the market, make the CoreDEF pump a flexible solution that can be tailored to maximize value, while controlling cost.
With included pre-assembly and factory leak testing, the CoreDEF submersible DEF pump cuts out the stress and time of installation and get you pumping sooner.
Features & Benefits
Model Portfolio for Varying Applications:
• The CoreDEF Series Portfolio holds the perfect motor size for your site.
Factory Leak Tested – Diesel Exhaust Fluid is extremely hard to contain and even harder to clean up:
• CoreDEF submersible DEF pumps are factory-tested to prevent any possibility of leaks in the field.
• Using a competitive pump may allow leaks and crystallization, seriously complicating serviceability.
Adjustable Pressure Relief Option – Enables the user to adjust line pressure between 20-45 PSI, making for painless post-installation flow rate tuning:
• Optimize operation with any dispenser.
• Avoid excessive nozzle squeeze.
• Prevent nozzle spit back.
Product Compatibility:
• Designed for DEF consisting of 32.5% urea and 67.5% de-ionized water.
• Liquid Quality Compliance: The submersible pump and supplied components satisfy the ISO 22241 standard for DEF quality.
Motor Construction and STP Design:
• Durable stainless-steel construction for longevity and DEF compatibility.
• Capacitor stored in control box for simple installation, easy access and improved operation environment
• Pressure relief valve allows for continuous running and protects motor when nozzles are idle.
• Capable of 30 start/stop cycles per hour to prevent motor burnout.
• Portfolio of motors available to meet global power requirements.
• Check Valve available to maintain line pressurization during idle periods.
Adjustable or Fixed Pressure Relief
The Adjustable Pressure Relief Configuration is exclusive to the Red Jacket CoreDEF STP and introduces post-installation flow adjustment to your DEF pump. While the fixed pressure relief option is simple to specify and easy to install and provides exceptional performance and gets you up and running fast. With either configuration, Red Jacket takes the time to perform advanced factory leak testing on each unit to ensure tightness and reliability before arriving to the field.
Superior Flow
INTEGRATED DEF MANAGEMENT SYSTEM
Integrating your site with Veeder-Root’s all-inclusive DEF management system gives operators the power to fight back against erratic leaks, messy cleanups, and temperature induced product degradation, associated with other DEF handling systems.
Can’t find what you are looking ? Have questions about Red Jacket or would like to receive a quote, please feel free to contact us at 1-800-451-4021 or Email Us with any further questions or inquiries.
The John W. Kennedy Company appreciates your business and continued support!
Wireless Pressurized Line Leak Detection (WPLLD) EOL
Back on may 10, 2021, Veeder-Root first announced the end of life for WPLLD systems and have just announced the same for WPLLD spare parts that will affect the global market.
Veeder-Root is recommending customers transition to the Digital Pressurized Line Leak Detection (DPLLD) system for those with or looking at the TLS4 series consoles and standard Pressurized Line Leak Detection (PLLD) for those with TLS-350 systems.Click on the link below to read the full notification and all systems and components that will be impacted.
Digital Pressurized Line Leak Detection (DPLLD) provides 3.0 GPH hourly and optional 0.2 GPH and 0.1 GPH precision line leak detection for the TLS-450PLUS. Note:Reference End of Sale (EOS) – TLS-350 Series ATG Systems (5706047-391) for additional details on the TLS-350 Consoles and Spare Parts.
LOOKING FOR VEEDER-ROOT SYSTEMS & PARTS?
Well look no further – click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy in our webstore and if you can’t find it there, please contact us!
If you have any questions about this EOL notification or would like to receive a quote for DPLLD or PLLD , please feel free to contact us at 1-800-451-4021 or Email Us with any further questions or inquiries.
The John W. Kennedy Company appreciates your business and continued support!
TARGETING THE ISSUE AND PREVENTING IT AT THE SOURCE
Water ingress and corrosion of fueling equipment is a systemic problem that is becoming increasingly more complex with Ultra-Low Sulfur Diesel (ULSD), the adoption of biofuels, and new engine technology that demands strict fuel quality. Most site owners are aware of this problem and are looking to take corrective and preventive steps against corrosion. When issues necessitate more-than-regular maintenance, it is time for action.
Cumberland Farms was actively seeking a solution to their corrosion challenges and were interested in trying out HydrX. Drawn to the product feature-set and comprehensive support of Veeder-Root, HydrX seemed like a no-brainer. The simplicity and support proved essential, as the HydrX test results spoke for themselves; especially during the unprecedented environment of the COVID-19 pandemic.
“The HydrX Fuel Conditioning System’s ability to remove standing water from the lowest point of a fuel tank coupled with our unique fuel filtering technology helps site owners avoid costly equipment failures and downtime caused by excessive corrosion.”
– Stephen Coppola, Global Product Manager, Veeder-Root
A FAMILIAR PROBLEM – WATER
The systemic issues Cumberland Farms experienced at their initial HydrX installation site are not unique to the industry. When fuel, microbes, and water combine, the result is a corrosive environment.
Advancements in diesel fuel, particularly Ultra-Low Sulfur Diesel and Biodiesel, create an environment where microbial growth can flourish. Water entry into the diesel storage environment is inherent in the process as it enters through leaky seals, flooded spill buckets, atmospheric moisture, and deliveries. Water entrained in a warmer fuel load may fall out of suspension when it enters the tank and cools down. It is the fuel-water interface that is central to microbial growth because the water provides a suitable environment for microbes to thrive within the underground storage tank.
For Cumberland Farms, that meant frequently troubleshooting emergency line leak test failures by replacing check valves, replacing dispenser filters due to slow flow, and even performing full STP replacement within 1.5 – 2 years from the date of installation.
ASSESSING THE SITUATION
Jim Scholes, Senior Project Manager of Construction, and his team at Cumberland Farms, knew that HydrX could help optimize the health of their diesel tanks by reducing water contamination and the Microbiologically Influenced Corrosion (MIC) that comes with it.
To fix these problems at the source, the Veeder-Root team began with a preliminary site inspection and evaluation. This included obtaining baseline fuel samples from the tank and nozzle, analyzing samples for baseline acidity and moisture content, and taking site measurements for the HydrX Fuel Conditioning System.
Site measurements were critical to understand how the tank was tilting. The Water Intake Device (WID) of HydrX is designed to extract water from the lowest point in the tank and is customized to work with the unique conditions at any site.
The fuel samples from the tank showed the expected symptoms for any site being affected by long-term water issues. There was visible corrosion on components exposed to the storage environment, and evidence of water and microbial growth in fuel samples obtained from the tank bottom.
PUTTING THE PLAN INTO ACTION
Solving the water issues discovered during the site evaluation began with a tank cleaning prior to the installation of HydrX, in order to reset the tank to a healthy baseline and to ensure optimum performance of the system. A tank that is clean to start results in a lower cost of ownership due to less frequent filter replacements, component services, and/or fueling system maintenance.
Next, the HydrX Fuel Conditioning System was installed to provide continuous water removal within the diesel underground storage tank. This particular tank was tilted away from the STP sump, which put the stagnant water 22 feet away from the point of entry into the tank. The WID was sized to reach this lowest point of the tank, ensuring the stagnant water would be eliminated.
I definitely want to use HydrX going forward, I think it has value in the new construction environment. Even with a new site, new tanks…we’re still seeing issues with ULSD. In my opinion, we should be installing this in new construction rather than just use it in a retrofit application at the trouble sites.
– Jim Scholes, Senior Project Manager of Construction, Cumberland Farms, EG Group
HYDRX WATER REMOVAL
Since the installation of the HydrX Fuel Conditioning System, the results have spoken for themselves. Within the first 24 hours, HydrX removed just over a half-gallon of water that had entered the tank since the tank was cleaned. Over the next 30 days, the extracted water volume continued to increase incrementally to nearly 1 gallon. The quality of the tank bottom fuel samples was visually evident. The samples were clean and bright with no signs of water present in the fuel.
After just 90 days, extracted water volume nearly doubled, fuel quality within the tank was restored, and fuel samples from the bottom of the tank were indistinguishable from those at the nozzle, indicating that the conditions in the tank have stabilized and microbial growth is being mitigated.
SEEING THE RESULTS
Looking at key leading indicators to corrosion, water content (PPM) in the samples from the bottom of the tank have shown a downward (favorable) trend. After 120 days, the values have stabilized at a low level and are now equivalent to the samples from the nozzle. The pH of the samples from the bottom of the tank started in a corrosive range. Since the HydrX installation, pH has also continued to improve, approaching 6.5 which is on the very edge of a passive oxide surface with no ongoing corrosion.
WATER CONTENT & pH
Use of the HydrX Fuel Conditioning System lowers the water content within the diesel fuel and restores pH to non-corrosive levels.
PUTTING A PAUSE ON CONDITIONING
To further prove system efficacy, HydrX was turned off for a period of time. It did not take long for there to be visible signs that the quality of the fuel was degrading and the eventual corrosive conditions would return.
After 30 days, there was evidence of standing water and dark particulate in the fuel. The fuel itself was losing clarity and turning to a dark amber color. When HydrX was restarted, there were immediate signs that the system was correcting the conditions inside the tank – standing water was eliminated and the clarity of the fuel returned.
THE PROOF IS IN THE PETROL
From the samples pulled at 120 days after installation, the evidence is clear that the system is working. Prior to the installation of HydrX, emergency service calls to correct corrosion related issues were frequent and started to show up not long after tank cleaning.
These issues consumed resources and caused downtime at the site. Post installation, corrosion-related service calls were eliminated and there are no leading indicators that they will be returning anytime soon. HydrX is protecting the conditions inside the tank from water and microbial growth.
DIESEL TANK MAINTENANCE
It is working so well, in fact, that after just a few months with HydrX in place, Cumberland Farms is planning a roll-out of the system at their new construction properties to prevent issues before they happen, not only as a reactive measure at existing sites.
“The return on investment? It pays for itself.”
– Chris Desaulniers, FSS Project Manager, Cumberland Farms, EG Group
TALK TO AN EXPERT
Other systems work to remove water from only the immediate area around the submersible turbine pump — HydrX is different.
HydrX uses suction tubes that extend along the Water Intake Device, removing water all along the tank bottom. Its unique vacuum mechanism is powered by the STP, continuously circulating tank bottom fluids through a filter and water containment vessel in the sump.
If you have any questions or would like to receive a quote for HydrX , please feel free to contact us at 1-800-451-4021 or Email Us with any further questions or inquiries.
The John W. Kennedy Company appreciates your business and continued support!
CRIND Printer Mounting Changed from Slide Mount to Hinged Door
Related Equipment:
Encore® 700S
Encore® S/ECIM
Details:
Effective with May 2021 production of Encore S & 700S, Gilbarco will be shipping the CRIND printer mounted on a bottom hinged printer door. The printer will no longer ship installed on its current slide mount inside the dispenser.
When the printer door is opened the printer will be readily accessible on the printer door. Please note, the printer, printer head and orientation have not changed. It is the same printer; only mounting method has changed.
Some configurations of Encore, such as units with upper bezel security door switches, will not immediately ship with this new printer arrangement. These will transition to the new design later in 2021.
Before
After
6 Myths DEBUNKED About Outdoor EMV Upgrades
For those who haven’t upgraded, we hear a variety of reasons for the delay. Our expert EMV team is here to debunk the myths and spread the truth.
Myth #1: EMV is just too expensive and I can’t justify the cost.
The Facts: Upgrading a site to enable EMV is an investment in your store; but not upgrading to EMV technology could result in potential chargebacks that exceed $201K per site over the next 7 years. This is much higher than the cost of upgrading a store to accept EMV at the pump.
Myth #2: I’ll wait until my site begins seeing chargebacks before I order equipment.
The Facts: On the surface this strategy sounds like it could make sense; but chargebacks typically take 30-45 days after the transaction occurs to show up on the store’s network reconciliation statement. That means that once you notice the first chargebacks, there are 4-6 weeks of transactions that have already been processed and it’s likely that the number of chargebacks will grow.
Myth #3: My store isn’t in a major metro area, so I don’t need to worry about criminals using counterfeit magstripe cards.
The Facts: The data is clear on the point that countries that have completed a similar migration to EMV shows that the fraud migrates to stores that are not able to accept EMV chip cards – including those in rural areas. The criminals WILL find you.
The Facts: Merchants who completed their EMV chip acceptance upgrades saw a reduction in counterfeit fraud by 76% per Visa.
Myth #5: EMV technology can’t prevent credit cards from being stolen by criminals that install skimming devices in the dispenser.
The Facts: Technically this is correct – EMV on its own doesn’t detect or prevent skimming from occurring. However, updating to newer payment electronics can provide additional benefits – such as local data encryption between the dispenser and Point of Sale. So a skimmer device inside a dispenser is less likely to be able to obtain sensitive cardholder data, and that means fewer angry customers blaming your store for not securing their credit/debit card.
Myth #6: If I begin to see chargebacks, I can just turn off card acceptance at the pump and it won’t impact my business.
The Facts: By the standards of today’s consumers, this is not an option. Some customers prefer to pay with cash or come inside to pay for fuel; but a majority of consumers pay at the pump because it’s convenient. This is why virtually every retail gas station today accepts card payment at the pump. Most stores that turn off this functionality will see a business impact in terms of fewer customers and reduced revenues.
At long last, the outdoor EMV deadline for the U.S. has passed, but that doesn’t mean the story is over yet.
From now on, chargebacks from fraud that occurs on unprotected forecourts are now the responsibility of the retailer, not the banks.
And despite multiple deadline delays, only half of fuel retailers (48 percent) have met the EMV compliance mandates by the April 17th, according to a new survey.
The right side of the graphic above splits retailers into three categories, but it’s the 25% of retailers who are “unsure” when they’ll complete their EMV upgrades that present the greatest challenges.
With limits on manpower, equipment, and hardware, those who didn’t plan ahead will now have to wait in line.
What Can You Do While You Wait?
First, consider measures to limit the damage. Identify and prioritize sites that are in the areas most prone to fraud. Put those sites as close to the front of the line for upgrades as possible.
While not fool-proof, tamper-evident tape can help deter criminals, but experienced fraudsters know how to cover their tracks.
There are also fraud monitoring systemsthrough Visa or other payment processers that send risky transactions inside the store to pay.
The most drastic option you can take is turning off your payment terminals at the fuel dispenser altogether, forcing customers to pay inside on EMV protected PIN pads. The problem here is that the loss in business from inconvenienced customers may cost more than the potential fraud.
Read about the potential losses that unprotected businesses should expect with the liability shift here.
The Bottom Line
Fraud liability has shifted, but the plan of action remains the same. If you haven’t started your upgrade process yet, contact us as soon as possible. We have financing options and EMV discounts available.
Does EMV currently have you behind the eight ball?
We are here to help with equipment and financing options!!
Feel free to call us at 1.800.451.4021 or email us using the link below: EMAIL US
The John W. Kennedy Company appreciates your business and continued support!
When you fill up at a gas station, it’s likely that you’re one of many people getting gas at the same time.
At busy gas stations and c-stores there are multiple transactions happening at one time. In fact, the average c-store dispenses just over 4,000 gallons of fuel per day!
With all that fuel pumping out of the storage tank, how does the site operator maintain an understanding of the current inventory, how much has been sold that day, and the amount of inventory that they started with? This basic information is what they will need for inventory reconciliation, which is the process of making sure that they can account for all the fuel that has been dispensed.
If there is a difference between the amount of fuel that records say are in the storage tank and the actual amount of fuel in the tank, then there is a fuel variance. There are two likely scenarios for the loss, either there is an adjusted loss or an actual physical loss of the fuel.
Adjusted losses accrue when key records of fuel transfer don’t match up. It’s common when the bills of lading, delivery confirmations, automatic tank gauges, and point-of-sale equipment may all supply a different record of the transaction. Contributing to the issue are tank charting and equipment errors, which can mask any actual fuel losses.
Physical loss might happen if there was a leak that went undetected, a meter drift, theft or delivery discrepancy, or even a change in temperature that causes fuel contraction or expansion in the tank.
What Can We Do About it?
The first step is to confirm that the equipment at your gas station is maintained and operating correctly. You then want to ensure that you have accurate tank charts for your site. The next step is to implement a daily reconciliation and variance tracking method.
C-Store owners should also take advantage of remote connectivity options that allow them to check on their inventory and site status from anywhere.
Automating The Process
The most accurate way to generate a tank chart is to use AccuChart on your Veeder-Root TLS Automatic Tank Gauge. This application takes frequent measurements and reports back when there is a statistically significant data set for creating an accurate tank chart.
BIR tracks all the fuel that enters or exits each of your underground tanks, accounting for all delivery and dispensing activity. It automatically collects metered sales information from electronic and mechanical dispensers and generates accurate delivery and reconciliation reports.
This is our final installment in our blog series on what actually happens when you fill up at a gas station. You can find more information on every step of the process here.
If you have any questions or would like to purchase Veeder-Root and Red Jacket Products, visit us online at www.johnwkennedyco.com or call us at 1.800.451.4021.
TheJohn W. Kennedy Company appreciates your business and continued support!
But beyond the regulations, fuel costs money – it’s the single most expensive inventory item for gas stations – and leaks or other fuel losses are costly!
Managing Compliance
Once you’re done filling up, there is an entire monitoring system at the gas station that tests the fuel lines for any potential leaks and monitors important spaces around the site to ensure they’re dry. This system is called an automatic tank gauging system which includes a console, like the TLS-450PLUS ATG, series of sensors throughout the gas station, and probes in the underground fuel tanks.
The automatic tank gauge system has many functions at a gas station, but at its core it provides the owner and store operator with reports that prove the site isn’t leaking fuel and provides the fuel inventory data needed to run the station. These reports are provided to EPA inspectors to ensure gas stations are complying with the regulations.
Fixing Issues Immediately
It’s important to have the appropriate reports, but leaks must be addressed in real time, and that is where the ATG console is also working like a security system for the fuel site.
When an issue is detected in the fueling system, the TLS-450PLUS ATG records a condition result and generates an audible and visual alarm for the store operator. Employees at the site can then follow their protocol for addressing the issue.
The guiding principle is ensuring that the gas station is safe for customers and meeting regulations.
What’s Next?
Next week, we’re discussing how the TLS-450PLUS ATG gives C-Store owners and operators the business data they need to correctly manage their inventory.
You can find more information on every step of the process here.
If you have any questions or would like to purchase Veeder-Root and Red Jacket Products, visit us online at www.johnwkennedyco.com or call us at 1.800.451.4021.
TheJohn W. Kennedy Company appreciates your business and continued support!
ADD ITEMS TO TRANSACTION
ATTENDANT AUDIO ALARM
AUTHORIZE AGE RESTRICTED ITEM
Take the Veeder-Root our quick quiz to assess the factors affecting your risk for underground storage tank corrosion.
