2. Press the 1, 5, and 9 buttons on the keypad simultaneously for 2 seconds. a. This step only needs to be performed if an application has been loaded to the device.
3. Once the device displays the login menu, press the red “X Cancel” button. a.
4. This will bring you to a menu where you are presented different options.
5. Press option “2” for calibration option.
6. DO NOT TOUCH SCREEN DURING CALIBRATION PROCESS.
7. Once the calibration is done, press the green “O Enter” button to navigate back to the login menu.
8. From here, you can either reboot the device, or login and perform other functions.
If you have any questions about or problems with this procedure, please feel free to contact our Service Department at 1.800.451.4021 or Email Us !!
The John W. Kennedy Company appreciates your business and continued support!
At long last, the outdoor EMV deadline for the U.S. has passed, but that doesn’t mean the story is over yet.
From now on, chargebacks from fraud that occurs on unprotected forecourts are now the responsibility of the retailer, not the banks.
And despite multiple deadline delays, only half of fuel retailers (48 percent) have met the EMV compliance mandates by the April 17th, according to a new survey.
The right side of the graphic above splits retailers into three categories, but it’s the 25% of retailers who are “unsure” when they’ll complete their EMV upgrades that present the greatest challenges.
With limits on manpower, equipment, and hardware, those who didn’t plan ahead will now have to wait in line.
What Can You Do While You Wait?
First, consider measures to limit the damage. Identify and prioritize sites that are in the areas most prone to fraud. Put those sites as close to the front of the line for upgrades as possible.
While not fool-proof, tamper-evident tape can help deter criminals, but experienced fraudsters know how to cover their tracks.
There are also fraud monitoring systemsthrough Visa or other payment processers that send risky transactions inside the store to pay.
The most drastic option you can take is turning off your payment terminals at the fuel dispenser altogether, forcing customers to pay inside on EMV protected PIN pads. The problem here is that the loss in business from inconvenienced customers may cost more than the potential fraud.
Read about the potential losses that unprotected businesses should expect with the liability shift here.
The Bottom Line
Fraud liability has shifted, but the plan of action remains the same. If you haven’t started your upgrade process yet, contact us as soon as possible. We have financing options and EMV discounts available.
Does EMV currently have you behind the eight ball?
We are here to help with equipment and financing options!!
Feel free to call us at 1.800.451.4021 or email us using the link below: EMAIL US
The John W. Kennedy Company appreciates your business and continued support!
In an effort to keep the industry as informed as possible, Gilbarco Veeder-Root has created the coronavirus resource center to keep all COVID-19 related communications in one easy-to-find location. This should prove to be a handy and useful resource that is specifically geared towards retailers in the fueling industry as well as consumers concerned about the level of safety they can expect when they refuel.
You can also sign up for the weekly COVID-19 newsletter to stay on top of the latest news and developments as the world fights this pandemic together.
6 Passport POS Tips and Tricks for COVID-19
April 30, 2020
In the wake of the coronavirus outbreak, we asked our product experts to come up with ways use Passport POS to make stores safer for employees and customers.
The team ended up with a series of tips that repurpose features and functions of Passport with the goal of flattening the curve.
C-Store COVID-19 Tip: Keep Forecourts Open 24 Hours for Emergency Workers
April 30, 2020
Health care workers, commercial drivers, and other essential workers often need access to fuel during off-hours.
Stores use Unattended Mode to keep the forecourt operating and clear card reader errors when no cashier is on duty.
Please do not hesitate to contact us with any questions at 1.800.451.4021 or visit us online at johnwkennedyco.com for all your petroleum equipment needs. The John W. Kennedy Company appreciates your business and continued support!
Convenience Stores Stay Vigilant on Gas Pump Sanitation
I am sure by now you have all been hammered with emails and posts in regards to COVID-19. It doesn’t matter where you are on the planet, there is something posted or being said about it and for good reason!
Gilbarco has shared this blog post in regards to sanitizing your site against COVID-19 with information from the CDC and Consumer Reports. I would say the CDC is the best source of general information seeing that is where it all flows from. The Gilbarco blog past also contains more specific and relevant cleaning information for specific equipment and components found in fuel retailing locations. It also includes other links to posts and articles as to how we can all help one another deal with this global crisis.
And here are the highlights from the Gilbarco blog post:
Advice for Retailers:
There are many recommendations on solutions for cleaning and disinfecting high touch surfaces, but some chemicals are too harsh and can damage fuel dispensers. Ammonia-based cleaners weaken and damage bezel doors, screens, and other vital dispenser components.
Consumer Reports also advises against using ammonia-based solutions.
We suggest using a diluted household bleach solution, as recommended by the CDC.
Clean the dispenser with soap and water, then disinfect with the bleach solution
Prepare a bleach solution by mixing:
5 tablespoons (1/3rd cup) bleach per gallon of water or
4 teaspoons bleach per quart of water
Other cleaning considerations for retailers:
Do not use fuels or acetone
Do not use any cleaner or polish with a citrus element
Do not use cleaners containing ammonia, sodium hydroxide or acids. Things like glass cleaner contain ammonia and will cause damage to dispensers
Do not use strong solvents
Do not spray any cleaner or water into the card reader, receipt printer, cash acceptor or displays
Advice for Consumer:
Using a gas pump is no different than opening a freezer door at the grocery store. Businesses are taking unprecedented steps to make their businesses safe for consumers. Still, people operating gas pumps should exercise caution, giving them similar treatment to a grocery store shopping cart.
If possible, wipe the nozzle handle, buttons and keypads with a sanitizing cloth.
During the pandemic, wash hands with soap and water for 20 seconds. If this isn’t possible, use hand sanitizer after operating a gas pump.
Please do not hesitate to contact us with any questions at 1.800.451.4021 or visit us online at johnwkennedyco.com for all your petroleum equipment needs. The John W. Kennedy Company appreciates your business and continued support!
Due to the ongoing risks from the corona-virus, in an effort to keep both our employees and customers as safe as possible, we are asking that all orders be phoned in or those with online accounts can place orders at jwkri.com. We will put your order together and bring it out to your vehicle.
Call in Your Pickup Orders to: RI: 1.800.451.4021 FL: 1.877.835.8885 ME: 1.888.667.0667 NJ: 1.888.786.7077 VT: 1.800.754.2413
Previously Posted:
This will be a synopsis of what we’ve heard from around our industry in regards to how the virus is impacting day-to-day business.
First and foremost, we wish everyone the best as they deal with getting through this crisis and we WILL get through it because the human spirit is strong in the worst of situations! And while many of us may feel we fall outside the high risk category, we all have someone near and dear to us who is at risk and we just need to keep that in perspective.
While this doesn’t have anything to do with petroleum, it sure does on a human level and it is helpful information regardless. This link for the CDC – Center for Disease Control and Prevention will provide the best information with what is going on with the virus and how to protect yourself on a personal and business level. You should also check with local and state authorities as well.
Gilbarco has released a video with instructions on how to clean your Passport screen of COVID-19, the coronavirus:
All Kennedy locations are still operating under normal business hours and as we get word in from around the industry, many of the manufacturers are as well. We have not heard from anyone who has shut down at this point. The biggest impact is on the various representatives who travel, with many businesses adhering to the restrictions on travel. There may also be some lead times impacted for large orders and special order items.
As we all know, this is an extremely fluid situation with changes occurring throughout the day, every day. If situations change, we will do our best to get word to you as quickly as we can. If you have any questions or concerns, please feel free to contact us at 1.800.451.4021.
We wish you all the best at getting through this global crisis.
The John W. Kennedy Company appreciates your business and continued support!