Report: ‘Tens of Thousands of Dollars’ in Monthly Losses Expected for Retailers without Outdoor EMV

Gilbarco Veeder-Root

The following is a re-post of the original article by Gilbarco Veeder-Root that can be read here.
Skipping on EMV? Don’t Say We Didn’t Warn You…

Businesses that go without EMV on their forecourts should expect damaging monthly losses and no site is immune, according to a new fraud report.

Even relatively small gas station operators can now expect ‘tens of thousands of dollars’ in fraud losses monthly for each station once the EMV liability shift goes into effect in April 2021.

We have previously detailed the painful process of getting hit with a chargeback and the criminal system in which fuel thieves operate. These new numbers mirror the harsh reality of waiting to upgrade or skipping it altogether.

Via Digital Transactions:

In an example offered by Mercator, an operator with 12 locations spread evenly among areas deemed be low-, medium-, and high-risk, would face fraud liability totaling $17,315 per store over 12 months, or $207,783 overall. “This could change dramatically depending on the risk position of each station, and it should be noted that Mercator’s calculation takes a decidedly conservative approach,” said Tim Sloane, vice president of payments innovation at Marlborough, Mass.-based Mercator, in a statement.

The new outdoor EMV deadline will be April 17, 2021. If you haven’t begun your outdoor EMV upgrade, we strongly suggest contacting us as soon as possible at 1.800.451.4021.

 

You can find more information with Gilbarco’s Quick EMV Migration Guide and even more resources here.

EMV Resources for C-Stores & Gas Stations

Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.

 

Please do not hesitate to contact us with any of your EMV questions, concerns or to place an order by calling 1.800.451.4021 or visit us online at johnwkennedyco.com for all your petroleum equipment needs.

The John W. Kennedy Company appreciates your business and continued support!

 

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April 30, 2020 UPDATE: Gilbarco Veeder-Root: Coronavirus (COVID-19) Resources for C-stores and Gas Stations

Coronavirus Resource Center

In an effort to keep the industry as informed as possible, Gilbarco Veeder-Root has created the coronavirus resource center to keep all COVID-19 related communications in one easy-to-find location.  This should prove to be a handy and useful resource that is specifically geared towards retailers in the fueling industry as well as consumers concerned about the level of safety they can expect when they refuel.

You can also sign up for the weekly COVID-19 newsletter to stay on top of the latest news and developments as the world fights this pandemic together.

C-Stores on the Forefront of Change in the Post-Coronavirus Retail World6 Passport POS Tips and Tricks for COVID-19

April 30, 2020
In the wake of the coronavirus outbreak, we asked our product experts to come up with ways use Passport POS to make stores safer for employees and customers.
The team ended up with a series of tips that repurpose features and functions of Passport with the goal of flattening the curve.

READ FULL STORY

 

C-Store COVID-19 Tip: Keep Forecourts Open 24 Hours for Emergency WorkersC-Store COVID-19 Tip: Keep Forecourts Open 24 Hours for Emergency Workers

April 30, 2020
Health care workers, commercial drivers, and other essential workers often need access to fuel during off-hours.
Stores use Unattended Mode to keep the forecourt operating and clear card reader errors when no cashier is on duty.

READ FULL STORY

 

C-Stores on the Forefront of Change in the Post-Coronavirus Retail WorldBeyond the Curve: What Do Gas Stations Look Like After COVID-19 Passes?

April 23, 2020
During the COVID-19 outbreak, convenience stores and gas stations have not only proven essential, but resilient in ways no one knew.

READ FULL STORY

 

C-Stores on the Forefront of Change in the Post-Coronavirus Retail WorldCOVID-19 Tip: Offer Full Service with Attendant Fueling Mode

April 20, 2020
During the COVID-19 outbreak, convenience stores and gas stations have not only proven essential, but resilient in ways no one knew.

READ FULL STORY

 

C-Stores on the Forefront of Change in the Post-Coronavirus Retail WorldC-Stores on the Forefront of Change in the Post-Coronavirus Retail World

April 14, 2020
Times are changing and the numbers are already in.

READ FULL STORY

Gilbarco Veeder-Root forecourt solutions expert Danny Seals to answer the top questions on COVID-19 and fuel dispensers

Currently on the resource center page you will find:

ARTICLES
Gas Pump SafetyGAS PUMP
SAFETY
POS SafetyPOS
SAFETY
Gilbarco Veeder-Root Commitment To SafetyGVR COMMITMENT
TO SAFETY
VIDEOS
PRINTABLES
Dispenser Cleaning Guide For Retailers POS Cleaning Guide Dispenser Cleaning Guide For Consumers

We WILL get through this together!

Please do not hesitate to contact us with any questions at 1.800.451.4021 or visit us online at johnwkennedyco.com for all your petroleum equipment needs.
The John W. Kennedy Company appreciates your business and continued support!

 

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Tips for Keeping Your Site Sanitized During COVID-19

Convenience Stores Stay Vigilant on Gas Pump Sanitation

Gilbarco Veeder-Root

I am sure by now you have all been hammered with emails and posts in regards to COVID-19.  It doesn’t matter where you are on the planet, there is something posted or being said about it and for good reason!

Gilbarco has shared this blog post in regards to sanitizing your site against COVID-19 with information from the CDC and Consumer Reports. CDC - Centers For Disease Control and Prevention I would say the CDC is the best source of general information seeing that is where it all flows from.  The Gilbarco blog past also contains more specific and relevant cleaning information for specific equipment and components found in fuel retailing locations.  It also includes other links to posts and articles as to how we can all help one another deal with this global crisis.

And here are the highlights from the Gilbarco blog post:

Advice for Retailers:

There are many recommendations on solutions for cleaning and disinfecting high touch surfaces, but some chemicals are too harsh and can damage fuel dispensers. Ammonia-based cleaners weaken and damage bezel doors, screens, and other vital dispenser components.

Consumer Reports also advises against using ammonia-based solutions.

We suggest using a diluted household bleach solution, as recommended by the CDC.

  • Clean the dispenser with soap and water, then disinfect with the bleach solution
    • Prepare a bleach solution by mixing:
      • 5 tablespoons (1/3rd cup) bleach per gallon of water or
      • 4 teaspoons bleach per quart of water

Other cleaning considerations for retailers:

  • Do not use fuels or acetone
  • Do not use any cleaner or polish with a citrus element
  • Do not use cleaners containing ammonia, sodium hydroxide or acids. Things like glass cleaner contain ammonia and will cause damage to dispensers
  • Do not use strong solvents
  • Do not spray any cleaner or water into the card reader, receipt printer, cash acceptor or displays

Advice for Consumer:

Using a gas pump is no different than opening a freezer door at the grocery store. Businesses are taking unprecedented steps to make their businesses safe for consumers. Still, people operating gas pumps should exercise caution, giving them similar treatment to a grocery store shopping cart.

  • If possible, wipe the nozzle handle, buttons and keypads with a sanitizing cloth.
  • During the pandemic, wash hands with soap and water for 20 seconds. If this isn’t possible, use hand sanitizer after operating a gas pump.

I highly recommend you check out the full Gilbarco blog post as well as the information from the CDC and Consumer Reports websites.

We WILL get through this together!

Please do not hesitate to contact us with any questions at 1.800.451.4021 or visit us online at johnwkennedyco.com for all your petroleum equipment needs.
The John W. Kennedy Company appreciates your business and continued support!

 

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COVID-19 Updates From Around the Industry Along With Helpful POS Cleaning Tips

UPDATE – MONDAY, MARCH 23, 2020: CURBSIDE PICKUP

Due to the ongoing risks from the corona-virus, in an effort to keep both our employees and customers as safe as possible, we are asking that all orders be phoned in or those with online accounts can place orders at jwkri.com.  We will put your order together and bring it out to your vehicle.  

Call in Your Pickup Orders to:
RI: 1.800.451.4021          FL: 1.877.835.8885          ME: 1.888.667.0667
NJ: 1.888.786.7077          VT: 1.800.754.2413

 

Previously Posted:

This will be a synopsis of what we’ve heard from around our industry in regards to how the virus is impacting day-to-day business.

First and foremost, we wish everyone the best as they deal with getting through this crisis and we WILL get through it because the human spirit is strong in the worst of situations!  And while many of us may feel we fall outside the high risk category, we all have someone near and dear to us who is at risk and we just need to keep that in perspective.

CDC - Center For Disease Control and PreventionWhile this doesn’t have anything to do with petroleum, it sure does on a human level and it is helpful information regardless. This link for the CDC – Center for Disease Control and Prevention will provide the best information with what is going on with the virus and how to protect yourself on a personal and business level.  You should also check with local and state authorities as well.

 

Gilbarco Veeder-RootGilbarco has released a video with instructions on how to clean your Passport screen of COVID-19, the coronavirus:

 

All  Kennedy locations are still operating under normal business hours and as we get word in from around the industry, many of the manufacturers are as well.  We have not heard from anyone who has shut down at this point.  The biggest impact is on the various representatives who travel, with many businesses adhering to the restrictions on travel.  There may also be some lead times impacted for large orders and special order items. 

As we all know, this is an extremely fluid situation with changes occurring throughout the day, every day.  If situations change, we will do our best to get word to you as quickly as we can.  If you have any questions or concerns, please feel free to contact us at 1.800.451.4021.

We wish you all the best at getting through this global crisis.

The John W. Kennedy Company appreciates your business and continued support!

 

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EMV October 2020 Deadline: Running Out Of Time!!

NACS Hourglass

Ignoring the October 2020 deadline for EMV at the pump could cost you more than upgrading

The October 2020 deadline to upgrade your equipment to the EMV standard is just around the corner and will be here before you know it!  If you haven’t addressed your EMV needs as of yet, you should start right now!  Not only will there be a crunch on equipment as the deadline approaches, there will be an even bigger crunch on the available service companies and technicians qualified to perform your required upgrades before you hit the deadline wall of October 2020!

Missing this deadline will be very costly to those who don’t act at all.  Don’t expect the deadline to be pushed out again as there is extreme concern by consumers when it comes to the security of their personal information and the credit card companies are listening!  But more importantly to retailers is the HUGE liability shift of chargebacks from the credit card companies to YOU, the retailers who don’t upgrade; that’s a financial hit that will certainly be felt immediately. Currently, gas stations and c-stores are some of the weakest links in the chain at this time for being non-EMV compliant and with the plethora of information available on all matters related to EMV, there is no reason to hesitate any longer.Jerry Soverinsky

Jerry Soverinsky, a contributor to NACS Magazine has a great article in the December 2019 issue (click here to see the PDF of Jerry’s article).  Jerry points out the associated costs for those who wait and those who ignore the deadline, which could very likely cost you more than the upgrade itself!  Jerry’s article is quite the read and very worth a look if you are weighing the options of upgrading now or waiting. The article has facts, figures and some great graphs to lay out what’s at stake.

EMV Preparedness

 

Another great resource is Gilbarco’s EMV Migration Guide containing:

  • EMV Migration Checklist
  • EMV Overview
  • Forecourt Payment Products
  • EMV Upgrade Process
  • Reimage Kit Options
  • High-Speed Site Connectivity
  • And more…

 

 

And of course, the John W. Kennedy Company is here to help with your migration by offering you the best options from the leader in EMV Forecourt and Point Of Sale technology:
Gilbarco Veeder-RootClick on the images below to get an overview of some of your options
:

Pumps & Dispensers
Passport Point of Sale
Gilbarco Passport Point of Sale
Forecourt Payment Options
Gilbarco Forecourt Payment Options
Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

To learn even more about Gilbarco EMV Product and Upgrade Options, call us at

1.800.451.4021

 

The John W. Kennedy Company appreciates your business and continued support!

 

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Upgrading to EMV? It’s Later Than You Think

The following article has been reproduced from the CStore Decisions article, Upgrading to EMV? It’s Later Than You Think, written by  that appeared online on

EMV Technologies

Panel experts warn that now is the time to start the long process of upgrading your pumps to EMV standards.

 

The EMV liability shift as it has come to be known as will take place on October 1, 2020. This deadline is when fuel retailers will have to install or upgrade their locations with the more secure chip card reader technology that uses cryptography to keep credit card information safe and prevent fraud.

 

This deadline will create a major liability shift from the card-issuing banks to pushing nearly all credit card fraud to retailers who do not upgrade their pumps to the new, more secure technology.

EMVCo
And for those not familiar with EMV, it’s an actual company, EMVCo. that stands for Europay, MasterCard and Visa. It was formed by those credit card issuing banks; American Express, Discover, JCB, Mastercard, UnionPay and Visa to address fraud prevention within the industry with the result being the chip card that most consumers have already been using inside the c-store and other retail environments.

And while the deadline has been extended once already, for those retailers undecided about whether to upgrade or not, it looms just over a year away!

Session panelist and Folk Oil Vice President Jim Linton warned those reluctant retailers it’s later than they think, warning that lead times for upgrading current dispensers could take as much as six months! Linton should know as Folk Oil has updated 100% of its pumps at all 35 of its multi-branded locations. He’s seen many of the things that can go wrong and delay the process.

Linda Toth, director of standards for non-profit c-store and petroleum market technology advocate Conexxus, said a study by her group found that 58% of retailers who have yet to upgrade believe they won’t make the liability shift deadline. And 25% said they have no idea when they’ll upgrade.

If you haven’t upgraded yet, your biggest question is: Is it worth it to upgrade?  We at the Kennedy Company agree with this panel’s findings; yes, it most certainly is! If you have the “wait and see” attitude, you will find it will be much tougher to get the necessary equipment and skilled technicians to perform the needed upgrades as we get closer to the deadline and AFTER the deadline, YOU – THE RETAILER will be responsible for pretty much all the fraud payback!

Also, the longer retailers wait, the more difficult and costly it will get to upgrade and if your reluctance to upgrade causes you to miss the deadline altogether, there is a very strong likelihood fraud payback charges will be far more costly than the upgrade itself!

 

If you haven’t upgraded your location(s) to EMV yet, looking to stay ahead in the game and would like to upgrade today, contact us at 1.800.451.4021.

 

 

The John W. Kennedy Company appreciates your business and continued support!

 

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Verifone – VASC Field Service Bulletin: Secure Pump Pay & Smart Pump Access

VASC Field Service Bulletin

Verifone MX760 & MX700 Secure Pump PayOVERVIEW

Verifone announced in August 2014 that they entered an agreement with Gilbarco such that Gilbarco would become the integrator, distributor and service provider for all Verifone’s forecourt payment systems. Any pre-partnership commitments and agreements would continue to be honored in respect to Verifone’s Paymedia (Secure Pump Pay program).Verifone Smart Pump Access

During this time, Verifone’s new strategy with Gilbarco would be to continue to collaborate and engineer products sold under the Gilbarco sales channel. The current product is known as Flexpay IV and is exclusively available from Gilbarco for use with their model dispensers and retrofit kits.

Verifone stopped producing its Secure Pump Pay product line in July 2016 and existing inventory on- hand was used to fulfill existing contractual commitments. Beginning September 30th, 2019 only clients who are under existing contracts will receive support and repair from Verifone for their SPP devices. This includes the
Secure Pump Access (SPA) device.

Verifone’s mission is to deliver high-quality payment solutions based on powerful new technologies that lower your cost of ownership and enhance the efficiency of your operations. Verifone looks forward to helping you meet outdoor EMV and other increasingly complex regulatory, compliance and security requirements.

COMPLIANCE INFORMATION

Visa’s U.S. deadline for EMV for dispensers is currently set at October 1, 2020. Additionally, the Verifone SPP is certified either to the PCI 1.x or 2.x standard and both have now been succeeded by versions 3, 4, and 5. SPP PCI 1.x devices should be replaced as soon as feasible because of possible vulnerability based on the age of the device. These are primary reasons Verifone has been forced to phase out repair services for the SPP.

Learn more about Gilbarco’s FlexPay IV by click here or on the image below.

WHAT DO I NEED TO DO?

You can contact us at 1.800.238.1225 to obtain a compatible solution to replace SPP equipment and choose a compatible EMV-enabled product. Please do not hesitate to contact us with any questions or equipment needs to meet EMV requirements as well as any of your other refueling equipment needs. 

And please visit our online store where we have thousands of products ready to ship the same day (for orders received prior to 3PM Eastern Time) and what you can’t find, please call us at 1.800.238.1225 as we have access tens of thousands of products from hundreds of vendors.
The John W. Kennedy Company appreciates your business and continued support!

 

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Patriot Capital – Now’s The Time! Upgrade Your Site – Grow Your Business

Patriot Capital & Gilbarco Encore 700's

Upgrade your site with Gilbarco Encore 700s and Patriot Capital

Your customers are looking for secure payments and a great fueling experience. You’re looking to maximize profits and minimize costs.

Now’s The Time to Get Both!

Patriot Capital 5.75%

Apply today for quick approval. Financing rates apply to all orders received by March 31, 2019 with shipment by June 30, 2019.

 

1. Additional terms may apply. Contact us at 1.800.451.4021 for more information and additional program information.
2. Participation in program requires credit approval by Patriot Capital. Program may be altered or terminated prior to March 31, 2019.

 

Read the full details in Patriot Capital Now’s The Time promotional flyer by clicking here.

Click here to obtain a quick quote online using the Patriot Capital Monthly Payment Estimator found at johnwkennedyco.com.

 

If you have any further questions, would like to talk about financing options, equipment upgrades or to place your order, do not hesitate to contact us at 1.800.451.4021 or email us with your inquiries.

The John W. Kennedy Company appreciates your business and continued support!
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UPDATED 3/19: How to Properly Clean Gilbarco Dispensers

Gilbarco Encore 700

JUST ADDED 3/18/2019: Gilbarco has just released a new document on how to properly clean your diuspensers. Download it here!

Every so often we get asked, “what’s the proper way to clean a dispenser?”  Like anything exposed to the elements, it is going to get dirty and using the improper cleaning techniques or cleaning agents could lead to further damage.    Just like washing your car will extend the luster and life of your vehicle, so will periodically cleaning your dispensers!

Technicians are not responsible to clean dispensers on service calls as this is typically a task that is performed by the station owner/manager.  But it is important that a technician recognize when improper cleaning agents and procedures being implemented by the station show the signs of chemical attack or damage so they can then inform the customer that their methods are doing more harm than good..

 

Gilbarco has put together a document, Proper Cleaning of Dispensers that you can view and download here.

View the full maintenance instructions from MDE-3893 Encore and Eclipse Owner’s Manual here.

It is always extremely important you follow the manufacturer’s recommended procedures, replacement parts and cleaning agents to properly maintain your dispensers to keep them in the most optimal working condition and looking good!  Not only will it cut down on your repair expenses but proper maintenance and cleaning will in crease traffic to your location when it’s looking good and working like a charm.

You can also find and buy replacement parts for your Gilbarco Dispensers in our web store.

Whether you are looking to maintain your station or build one from the ground up, we carry a complete line of products from the top manufacturers in our industry. Thousands of products can be found online at johnwkennedyco.com and if you don’t find what you are looking for there, call us at 1.800.238.1225.

 

 

The John W. Kennedy Company appreciates your business and continued support!

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URGENT: ALL current GVR Safety Certifications will expire December 31, 2018 – Take Action Now To Stay Certified!!

JWK Technical Training ClassesURGENT: ALL current GVR Safety Certifications will expire December 31, 2018, regardless of when the certification was taken!!

As of January 1, 2019, technicians will be required to have the API Safety Certification in the USA and the POST Safety Certification in Canada.

 

You can read the updated Gilbarco / Veeder-Root Pathway to Certification Sequence document here to learn about the latest changes to the GVR requirements.

You can also see the updated API/POST document here that includes link to the:
USA Safety Requirement API WorkSafe site: https://worksafe.api.org/DesktopDefault.aspx
Canada Safety Requirement POST Training site: https://learn.posttraining.ca/login/index.php

View our updated our 2019 Tech Training Class Schedule here.

Download the updated 2019 JWK Tech Training Enrollment form here.

 

If you have any further questions or concerns, you can contact Chris Bedard, our GVR Certified Trainer at ceb@jwkemail.com or call Chris at 1.855-978-6737.

The John W. Kennedy Company appreciates your business and continued support!

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