EVO™ 550 and EVO™ 5000 Automatic Tank Gauges shipped from Franklin Fueling Systems between the period of January 19, 2021 and April 23, 2021 with controller module firmware versions 2.23.2 and 2.23.3 require an immediate firmware update!!
If you purchased a unit manufacturer during this time, you will need to update to firmware version 2.23.4 ASAP! For a list of affected serial numbers, please contact Franklin Fueling Support Center at 1.800.984.6266 or submit a ticket.
You can read the tech update for instructions on the firmware update.
In an effort to keep the industry as informed as possible, Gilbarco Veeder-Root has created the coronavirus resource center to keep all COVID-19 related communications in one easy-to-find location. This should prove to be a handy and useful resource that is specifically geared towards retailers in the fueling industry as well as consumers concerned about the level of safety they can expect when they refuel.
You can also sign up for the weekly COVID-19 newsletter to stay on top of the latest news and developments as the world fights this pandemic together.
6 Passport POS Tips and Tricks for COVID-19
April 30, 2020
In the wake of the coronavirus outbreak, we asked our product experts to come up with ways use Passport POS to make stores safer for employees and customers.
The team ended up with a series of tips that repurpose features and functions of Passport with the goal of flattening the curve.
C-Store COVID-19 Tip: Keep Forecourts Open 24 Hours for Emergency Workers
April 30, 2020
Health care workers, commercial drivers, and other essential workers often need access to fuel during off-hours.
Stores use Unattended Mode to keep the forecourt operating and clear card reader errors when no cashier is on duty.
Please do not hesitate to contact us with any questions at 1.800.451.4021 or visit us online at johnwkennedyco.com for all your petroleum equipment needs. The John W. Kennedy Company appreciates your business and continued support!
Convenience Stores Stay Vigilant on Gas Pump Sanitation
I am sure by now you have all been hammered with emails and posts in regards to COVID-19. It doesn’t matter where you are on the planet, there is something posted or being said about it and for good reason!
Gilbarco has shared this blog post in regards to sanitizing your site against COVID-19 with information from the CDC and Consumer Reports. I would say the CDC is the best source of general information seeing that is where it all flows from. The Gilbarco blog past also contains more specific and relevant cleaning information for specific equipment and components found in fuel retailing locations. It also includes other links to posts and articles as to how we can all help one another deal with this global crisis.
And here are the highlights from the Gilbarco blog post:
Advice for Retailers:
There are many recommendations on solutions for cleaning and disinfecting high touch surfaces, but some chemicals are too harsh and can damage fuel dispensers. Ammonia-based cleaners weaken and damage bezel doors, screens, and other vital dispenser components.
Consumer Reports also advises against using ammonia-based solutions.
We suggest using a diluted household bleach solution, as recommended by the CDC.
Clean the dispenser with soap and water, then disinfect with the bleach solution
Prepare a bleach solution by mixing:
5 tablespoons (1/3rd cup) bleach per gallon of water or
4 teaspoons bleach per quart of water
Other cleaning considerations for retailers:
Do not use fuels or acetone
Do not use any cleaner or polish with a citrus element
Do not use cleaners containing ammonia, sodium hydroxide or acids. Things like glass cleaner contain ammonia and will cause damage to dispensers
Do not use strong solvents
Do not spray any cleaner or water into the card reader, receipt printer, cash acceptor or displays
Advice for Consumer:
Using a gas pump is no different than opening a freezer door at the grocery store. Businesses are taking unprecedented steps to make their businesses safe for consumers. Still, people operating gas pumps should exercise caution, giving them similar treatment to a grocery store shopping cart.
If possible, wipe the nozzle handle, buttons and keypads with a sanitizing cloth.
During the pandemic, wash hands with soap and water for 20 seconds. If this isn’t possible, use hand sanitizer after operating a gas pump.
Please do not hesitate to contact us with any questions at 1.800.451.4021 or visit us online at johnwkennedyco.com for all your petroleum equipment needs. The John W. Kennedy Company appreciates your business and continued support!
Due to the ongoing risks from the corona-virus, in an effort to keep both our employees and customers as safe as possible, we are asking that all orders be phoned in or those with online accounts can place orders at jwkri.com. We will put your order together and bring it out to your vehicle.
Call in Your Pickup Orders to: RI: 1.800.451.4021 FL: 1.877.835.8885 ME: 1.888.667.0667 NJ: 1.888.786.7077 VT: 1.800.754.2413
Previously Posted:
This will be a synopsis of what we’ve heard from around our industry in regards to how the virus is impacting day-to-day business.
First and foremost, we wish everyone the best as they deal with getting through this crisis and we WILL get through it because the human spirit is strong in the worst of situations! And while many of us may feel we fall outside the high risk category, we all have someone near and dear to us who is at risk and we just need to keep that in perspective.
While this doesn’t have anything to do with petroleum, it sure does on a human level and it is helpful information regardless. This link for the CDC – Center for Disease Control and Prevention will provide the best information with what is going on with the virus and how to protect yourself on a personal and business level. You should also check with local and state authorities as well.
Gilbarco has released a video with instructions on how to clean your Passport screen of COVID-19, the coronavirus:
All Kennedy locations are still operating under normal business hours and as we get word in from around the industry, many of the manufacturers are as well. We have not heard from anyone who has shut down at this point. The biggest impact is on the various representatives who travel, with many businesses adhering to the restrictions on travel. There may also be some lead times impacted for large orders and special order items.
As we all know, this is an extremely fluid situation with changes occurring throughout the day, every day. If situations change, we will do our best to get word to you as quickly as we can. If you have any questions or concerns, please feel free to contact us at 1.800.451.4021.
We wish you all the best at getting through this global crisis.
The John W. Kennedy Company appreciates your business and continued support!
Veeder-Root has released version C06 software for the EMR4. The resources contained below include a link to the software, as well as, technical support and marketing information for the release.
This Technical Service Notification (TSN) will inform the technician of various setup fields they should check after using the EMR4 PC Setup Tool. When the setup file is downloaded to the EMR these fields are improperly written by the PC setup Tool.
Verifone announced in August 2014 that they entered an agreement with Gilbarco such that Gilbarco would become the integrator, distributor and service provider for all Verifone’s forecourt payment systems. Any pre-partnership commitments and agreements would continue to be honored in respect to Verifone’s Paymedia (Secure Pump Pay program).
During this time, Verifone’s new strategy with Gilbarco would be to continue to collaborate and engineer products sold under the Gilbarco sales channel. The current product is known as Flexpay IV and is exclusively available from Gilbarco for use with their model dispensers and retrofit kits.
Verifone stopped producing its Secure Pump Pay product line in July 2016 and existing inventory on- hand was used to fulfill existing contractual commitments. Beginning September 30th, 2019only clients who are under existing contracts will receive support and repair from Verifone for their SPP devices. This includes the
Secure Pump Access (SPA) device.
Verifone’s mission is to deliver high-quality payment solutions based on powerful new technologies that lower your cost of ownership and enhance the efficiency of your operations. Verifone looks forward to helping you meet outdoor EMV and other increasingly complex regulatory, compliance and security requirements.
COMPLIANCE INFORMATION
Visa’s U.S. deadline for EMV for dispensers is currently set at October 1, 2020. Additionally, the Verifone SPP is certified either to the PCI 1.x or 2.x standard and both have now been succeeded by versions 3, 4, and 5. SPP PCI 1.x devices should be replaced as soon as feasible because of possible vulnerability based on the age of the device. These are primary reasons Verifone has been forced to phase out repair services for the SPP.
You can contact us at 1.800.238.1225 to obtain a compatible solution to replace SPP equipment and choose a compatible EMV-enabled product. Please do not hesitate to contact us with any questions or equipment needs to meet EMV requirements as well as any of your other refueling equipment needs.
And please visit our online storewhere we have thousands of products ready to ship the same day (for orders received prior to 3PM Eastern Time) and what you can’t find, please call us at 1.800.238.1225as we have access tens of thousands of products from hundreds of vendors. The John W. Kennedy Company appreciates your business and continued support!
Franklin Fueling Systems has a new interactive and electronic version of the Defender Series® Overfill Prevention Valve Installation Worksheet that you can download here. This worksheet can be downloaded and completed by typing values and calculations directly into the form. It does not automatically perform the calculations but does provide typical values in some of the fields that can be adjusted in accordance with local regulations. You can then save the completed worksheet as a digital file or print it out for a clean and legible worksheet.
STEP-BY-STEP INSPECTION GUIDE AND CHECKLIST
There is also a step-by-step inspection guide and checklist. The Defender Series® Overfill Prevention Valve allows inspection without removal from the tank as explained in the Tech Update you can download here. Like the calculation worksheet, you can enter all the information directly into the form on the screen then print or save the file digitally. Again, it will not automatically perform the required calculations necessary to complete the form.
You can find the Defender Series Overfill Prevention Valve, OPV Remote Testing & Roll Crimping Tools directly on our site:
Defender Series® Overfill Prevention Valve : You will find the most common configuration on our site with others available. You can see a complete list of the current available choices here.
Franklin Fueling Systems provides you with the technical information you need to be efficient and accurate in the office or out in the field. Be sure to visit the FFS PRO Univeristy Campus online today for more technical news, tips and tricks!
Please feel free to contact us at 1.800.238.1225 with any further questions about the Defender Series® overfill protection valves, Franklin Fueling System products or any other refueling equipment questions or needs you currently have.
The John W. Kennedy Company appreciates your business and continued support!
Between January 1, 2017 and January 10, 2018, Graco 110225 ball valves were not manufactured correctly by Graco’s supplier!
The incorrect valves do not have a vent hole, and as a result will not vent pressure when turned to the closed position. Air pressure can then become trapped downstream of the valve potentially causing serious injury due to unexpected movement of equipment.
Here is a a list of affected products:
Part Number
Description
Part Number
Description
110225
VALVE, VENTED, TWO-WAY, ½
246669
SYSTEM, WASTE OIL PUMP TRENCH
244680
SYSTEM, BULK ANTIFREEZE/WWS
244648
SYSTEM, BULK GREASE
244847
SYSTEM, BULK OIL
246672
SYSTEM, WWS PUMP
244628
SYSTEM, BULK OIL
244679
SYSTEM, BULK ANTI-FREEZE/WWS
244846
SYSTEM, BULK OIL
246657
SYSTEM, AIR DROP
246659
SYSTEM, AIR DROP & TIRE CHANGER
244646
SYSTEM, BULK GREASE
244641
SYSTEM, BULK GREASE
Your safety is Graco’s and our highest priority. All incorrect valves in inventory and in use must be removed, quarantined and replaced.
The correct valve has a vent hole and is marked with a directional arrow and the number 250.
The incorrect valve does not have a vent hole and the markings are different.
If you have identified that you purchased any of the affected valves and/or equipment packages between 1/1/2017 to 1/10/2018, here are the required actions to follow:
Inspect the valves and packages for the incorrect valve
You must REMOVE or QUARANTINE the incorrect valve
If you can not remove the valve from use immediately, it is extremely critical that you find a method to relieve trapped air pressure before cleaning, inspecting or servicing the equipment
Contact us at 1.800.451-4021 to replace the incorrect valves
A warranty claim will be created
the incorrect valves must be returned to Graco to receive credit for the incorrect valves
UPDATE as of 2/8/2018 – Graco WILL reimburse for labor on a case by case basis!
We apologize for any inconvenience this may cause. If you have any further questions or require assistance, please call us at 1.800.451.4021.
The John W. Kennedy Company appreciates your business and continued support!
The previous recall affecting the 241TPS series swivel has now been extended to the 20S 3/4 and 1 inch swivels!!
This pertains only to the specific swivels and hose kits identified in the latest OPW Recall Alert and does not pertain to other OPW swivel models or products.
Below is the JWK Blog post dated March 24, 2017 from the previous recall posted about the OPW 241TPS Series and 36S swivel models.
An issue has been identified at an OPW supplier which has led to the immediate stoppage of sales of OPW swivel connector models 241 TPS Series and 36S with stamped manufacture dates between January 2013 and March 2017. This applies to 3/4 and 1 inch swivels. The specific models and date codes are listed on the Recall Alert as well as a list of the specific parts numbers affected.
OPW has identified a concern with a retaining rod used in the affected swivel connectors. In certain rare cases, the retaining rod may not perform as expected, resulting in unintended separation at the swivel connections, presenting a risk of fuel spillage. Additionally, while regulations and warnings prohibit the presence of ignition sources at the pump, there is a potential fire hazard if an ignition source is nevertheless present. Because the quality and safety of OPW products is paramount, they are stopping sales and recalling of all potentially affected swivels, effective immediately.
This communication pertains only to the specific swivels and hose kits identified on the Recall Alertand does not pertain to other OPW swivel models or products.
Here is an excerpt from the recall alert stressing the need to take immediate action on this recall notification:
IMMEDIATE ACTION REQUIRED:
Inspect your gas pumps and identify any OPW swivel connectors with the affected model numbers and within the affected date range.
Remove or replace all swivels with the affected model numbers and within the affected date range.
If the swivel was installed as part of a hose kit, only the swivel needs to be replaced, not the entire hose kit.
Register for the recall using the https://OpwSwivelRecall.expertinquiry.com website or by calling 1-866-562-5931 between 9am and 5pm EST Monday through Friday. You must provide contact information and certain information to identify the affected swivels to be replaced.
OPW will directly ship new, alternative swivels to replace your recalled swivels.
Tag and dispose of the recalled swivels per the instructions provided with your
new swivels.
REMOVE OR REPLACE AND DO NOT REUSE RECALLED SWIVELS. THERE IS A RISK OF FIRE, SERIOUS PERSONAL INJURY, AND DEATH + Add New Category .
OPW regrets this inconvenience to you and your business and appreciates your patience as we work to ensure the safety and quality of our products.
If you have any further questions, please contact us immediately at 1.800.451.4021
Gilbarco has released a video with instructions on how to clean your Passport screen of COVID-19, the coronavirus:
