Add a serial command security code to harden remote access and prevent un-authorized access to Veeder-Root ATG
TIP: Veeder-Root recommends that ASCs review and implement these ‘best practices’ for network security with their customers, when installing a new console or setting up a network port.
IMPORTANT: Customers on older TLS-350 ATG systems should consider either upgrading to the TLS-450PLUS or utilizing extra network firewall equipment.
TLS-450PLUS and TLS4 Series ATGs
The TLS-450PLUS and TLS4 Series ATGs come with security features allowing for greater protection and control of access to the ATG than legacy consoles. Features such as configurable user access and segmented network ports help ensure both network and front-panel security. To learn more about these features and how to set them up, please see our TLS4 Series Security Settings Technical Support Notice.
TLS-3XX Series ATGs
Please refer to the following manuals for security setup instructions:
Click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy online and if you can’t find what you are looking for, please contact us!
If you have any questions about AIS or would like to receive a quote for AIS or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!
The John W. Kennedy Company appreciates your business and continued support!
Additive Injection System (AIS) Installation & Startup Course Is Now Available!
The training includes an overview of the Additive Injection System, installation considerations and procedures, and the startup and service procedures.
Compatibility Issue with THE PLUS VIEW & THE REMOTE VIEW Apps –
iPhone iOS 16 Software
Oh-oh! With the latest release of iPhone iOS 16 software, Veeder-Root has learned that THE PLUS VIEW and THE REMOTE VIEW apps are NOT compatible with the latest iOS. iOS versions 15.x and earlier are still compatible. Once the issue has been resolved, Veeder-Root will follow up with a notification.
Click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy online and if you can’t find what you are looking for, please contact us!
If you have any questions about AIS or would like to receive a quote for AIS or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!
The John W. Kennedy Company appreciates your business and continued support!
Due to supply chain issues, Veeder-Root will be limiting the number of USB adapters they ship with iButton software upgrades for the TLS-4xx platform. Until supply chain issues have been resolved, individual iButtons will need to be swapped in and out of the USB adapters manually in order to upgrade TLS-4xx consoles with software enhancements.
Once again, due to supply chain issues, the CPU battery backup on all TLS-450PLUS and TLS4 Series Automatic Tank Gauges (ATGs) has been changed. The previous ML2430 has been replaced with the ML2032 battery. While the ML2032 battery is slightly smaller in size, it is backwards compatible and will work with any TLS-450PLUS or TLS4 Series console and can still be ordered using part number 0330020-759.
Click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy online and if you can’t find what you are looking for, please contact us!
If you have any questions about TLS450 or would like to receive a quote for TLS450 Series or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!
The John W. Kennedy Company appreciates your business and continued support!
Installing New Construction Fittings in Cold Climates
Bulletin Description
• Proper heat curing of epoxy in cold weather conditions. • In weather conditions below 50°F, heat will be needed to cure epoxy used for the installations of Bravo full body fittings and test reducers. However, do not heat the fitting above 150°F. Extremely high temps can damage entry fittings and cause test ports to leak.
Do not use NOV heat blankets directly on full body fittings. These greatly exceed the allowable installation temperature and will damage the fitting bodies as well as the test ports.
Recommendation:Sustain heat on the entire interior of sump until full cure cycle has been achieved.
Warning: Before applying heat make sure LEL ( Lower Explosive Limit) are measured and are at safe levels.
Tip:Use an IR temperature gauge to measure surface temperature of sump and fittings.
1) Pre-heat sump and fitting to a maximum of 150°F. 2) Pre-heat Bravo epoxy to a maximum of 100°F. 3) Apply Bravo epoxy to the fitting per installation guide. 4) Sustain temperature of fitting/adhesive following cure charts. 5) Do not move or adjust sumps or fittings during cure cycle. 6) Make sure the adhesive is fully cured before conducting a testing following epoxy manufacturers’ guidelines.
As of March 2022, iButtons are no longer being used in consoles with software version 10.C or later. The software features will be stored directly on the CPU Boards. The CPU Boards will still have a socket for the iButton but will have a “NOT USED” decal included (see image below). IMPORTANT: The iButton is still needed for consoles with software version 10.B or prior.
✏ All TLS-450PLUS & TLS4 Series Consoles
CPU Board Replacement ✏ Software version 10.C or later will no longer use the iButton. ✏ Software version 10.B or prior will continue to use the iButton and it must be moved to the new CPU.
iButton Replacement Replacement iButtons are no longer available. ✏ TLS-450PLUS consoles with defective iButtons will require the new CPU and software version 10.C or later. ✏ TLS4 Series consoles with defective iButtons do not require replacing the CPU but must be upgraded to software version 10.C or later.
✏ Migrating a TLS-450 to a TLS-450PLUS Console
Migration kits are no longer available for purchase. Last time buy was December 31, 2021. However, if you have a migration kit, follow these steps to migrate a TLS-450 to a TLS-450PLUS console.
1. Create a backup of the TLS-450 using the thumb drive provided in the kit. 2. Install the new CPU and SD card.
IMPORTANT: Do not move iButton to the new CPU.
3. Restore the TLS-450 back-up into the TLS-450PLUS.
Note: In some circumstances, a “Media Access Error” may occur but will clear once the database restore is complete.
Well look no further – click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy in our webstore and if you can’t find it there, please contact us!
If you have any questions about TLS450 or would like to receive a quote for TLS450 Series or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!
The John W. Kennedy Company appreciates your business and continued support!
The TLS-450PLUS console must be installed per the TLS-450PLUS Site Prep and Installation Manual (577014-073) and the UL/cUL Control Drawing – TLS-450/8600 Consoles (331940-008). The console may not be modified in any way. This includes drilling holes, cutting the metal and plastic walls or removing the divider plates located in the module bay. Removing or modifying the divider plates can lead to the product or installation not being compliant with UL/cUL requirements. All three divider plates must be left in place in-between any of the four slots in the TLS-450PLUS console or TLS-XB Expansion Box.
IMPORTANT: Removing the divider plates can lead to electrical noise interference issues and violates UL/cUL and other licensing bodies.
Designated knockouts are the only approved wiring openings. As needed, knockouts can be removed to allow rigid conduit to be connected to the console. Any unused positions where knockouts have been removed must be properly sealed, per the latest National Electric Code.
✏ Installation Review
This example shows a clean installation. ✅ All wires exit the console and immediately enter a rigid conduit (not shown).
✅ In addition, the console has not been altered in any way; unused knock-outs have been left in place and the divider plates have not been removed (each module is physically separated with a metal plate).
This example shows an incorrect installation.
❌ The divider plate was removed between the two USM modules, in slots 2 and 3. This is against Veeder-Root’s installation requirements and violates the UL/cUL and other licensing bodies. The divider plate must remain in place and cannot be modified.
❌ All wires must be run through rigid conduit and can only be used in the module slot that the conduit is connected to.
Well look no further – click on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy in our webstore and if you can’t find it there, please contact us!
If you have any questions about TLS450 or would like to receive a quote for TLS450 Series or any other Veeder-Root system and/or parts , please feel free to contact us at 1-800-451-4021 or Email Us !!
The John W. Kennedy Company appreciates your business and continued support!
If you have any questions about Franklin Fueling Systems EVO ATGs or would like to receive a quote, please feel free to contact us at 1-800-451-4021 or Email Us with any further questions or inquiries.
The John W. Kennedy Company appreciates your business and continued support!
Franklin Fueling Systems has identified a potential issue with weeping fittings of certain FLEX-ING™ 1½” Flexible Connectors with NPT Male Swivel End Fittings manufactured between January 18, 2021 (work week 4 of 2021) and May 28, 2021 (work week 22 of 2021).
Due to the possibility of a weeping fitting leading to potential delays on job sites during commissioning, Franklin Fueling Systems suggests that affected Flexible Connectors not yet installed should be returned for a no-charge replacement. To determine the date code of flexible connectors, please see the following instructions.
Identifying Flexible Connectors by Date Code
To confirm fitting date codes, note the image. The nut on the swivel is inscribed with the work week number and year of manufacture.
Only those with 1½” swivel fittings bearing the work week mark of 4 through 22 and year of 21 should be returned.
Any FLEX-ING™ 1½” Flexible Connectors bearing an inscribed work week prior to 4 of 21, or 23 of 21 and after should not be returned. FLEX-ING™ 1½” Flexible Connectors with NPT Male Swivel End Fittings with date codes bearing work week 4 to work week 21 are the extent of the fittings referenced.
Returning & Requesting a Replacement Flexible Connector
1. Check your inventory for referenced Flexible Connectors. 2. Contact us at 1-800-451-4021 (7:30am-5:00pm EST) or email us at essentials@jwkemail.com with the quantity of Flexible Connectors meeting the defective return criteria.
Feel free to contact us at 1-800-451-4021 or Email Us with any further questions!
The John W. Kennedy Company appreciates your business and continued support!
As you may have heard, adhesive supplies are very tight from US sources and thus, NOV implemented a plan to import PSX 34 from Asia to support our needs here. There will be some differences between PSX 34 versions in North America and Asia and this MBB spells them out. Please read carefully.
Feel free to contact us at please call us at 1.800.238.1225 or Email Us with any further questions or to place an order!
The John W. Kennedy Company appreciates your business and continued support!
CRIND Printer Mounting Changed from Slide Mount to Hinged Door
Related Equipment:
Encore® 700S
Encore® S/ECIM
Details:
Effective with May 2021 production of Encore S & 700S, Gilbarco will be shipping the CRIND printer mounted on a bottom hinged printer door. The printer will no longer ship installed on its current slide mount inside the dispenser.
When the printer door is opened the printer will be readily accessible on the printer door. Please note, the printer, printer head and orientation have not changed. It is the same printer; only mounting method has changed.
Some configurations of Encore, such as units with upper bezel security door switches, will not immediately ship with this new printer arrangement. These will transition to the new design later in 2021.
Before
After
6 Myths DEBUNKED About Outdoor EMV Upgrades
For those who haven’t upgraded, we hear a variety of reasons for the delay. Our expert EMV team is here to debunk the myths and spread the truth.
Myth #1: EMV is just too expensive and I can’t justify the cost.
The Facts: Upgrading a site to enable EMV is an investment in your store; but not upgrading to EMV technology could result in potential chargebacks that exceed $201K per site over the next 7 years. This is much higher than the cost of upgrading a store to accept EMV at the pump.
Myth #2: I’ll wait until my site begins seeing chargebacks before I order equipment.
The Facts: On the surface this strategy sounds like it could make sense; but chargebacks typically take 30-45 days after the transaction occurs to show up on the store’s network reconciliation statement. That means that once you notice the first chargebacks, there are 4-6 weeks of transactions that have already been processed and it’s likely that the number of chargebacks will grow.
Myth #3: My store isn’t in a major metro area, so I don’t need to worry about criminals using counterfeit magstripe cards.
The Facts: The data is clear on the point that countries that have completed a similar migration to EMV shows that the fraud migrates to stores that are not able to accept EMV chip cards – including those in rural areas. The criminals WILL find you.
The Facts: Merchants who completed their EMV chip acceptance upgrades saw a reduction in counterfeit fraud by 76% per Visa.
Myth #5: EMV technology can’t prevent credit cards from being stolen by criminals that install skimming devices in the dispenser.
The Facts: Technically this is correct – EMV on its own doesn’t detect or prevent skimming from occurring. However, updating to newer payment electronics can provide additional benefits – such as local data encryption between the dispenser and Point of Sale. So a skimmer device inside a dispenser is less likely to be able to obtain sensitive cardholder data, and that means fewer angry customers blaming your store for not securing their credit/debit card.
Myth #6: If I begin to see chargebacks, I can just turn off card acceptance at the pump and it won’t impact my business.
The Facts: By the standards of today’s consumers, this is not an option. Some customers prefer to pay with cash or come inside to pay for fuel; but a majority of consumers pay at the pump because it’s convenient. This is why virtually every retail gas station today accepts card payment at the pump. Most stores that turn off this functionality will see a business impact in terms of fewer customers and reduced revenues.