Category Archives: Pumps & Dispensing

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What’s In It for Me? 5 Benefits of Outdoor EMV

  By BlogAdmin May 21, 2021 , , , ,

When it comes to outdoor EMV, we all know the costs and consequences of not upgrading. And sure, when you upgrade, you’re protecting consumers from fraud and avoiding chargebacks – that’s the goal. But there’s one other important question: What does my business get out of it?
In this blog, we’ll discuss the benefits of outdoor EMV – and many of them have less to do with security and more to do with marketing your business.

1. Bang for your Bandwidth

Today, a high-speed connection is necessary on your forecourt for a variety of important reasons – not just to support chip card readers.

That high-speed bandwidth is the key to all the features now becoming standard in the minds of consumers.

2. Go Contactless

The popularity of contactless is rapidly growing and you need a high-speed connection to support this new payment method.

Since Gilbarco first introduced Pay-at-the-Pump, speed and security have become the main objectives of payment terminals on the forecourt. Contactless is the next natural progression in payment technology.

Not only are contactless transactions 10x faster than a traditional “dip” transaction, but they’re also far more secure thanks to encryption made possible by that high-speed connection you got with your EMV upgrade.

Then add a global pandemic to the equation. Adoption of contactless payment was already on the rise before COVID-19, but the pandemic has only accelerated the trend, according to Visa.
By The Numbers: Digital Payments Are Here TO StayImage: Visa

3. Moving Merchandise with Media

The standard forecourt now includes fuel dispensers with color screens and some level of media program.
Gilbarco Encore 700S

Retailers that use media on the forecourt aren’t doing it to be trendy or flashy, they’re making a strategic decision to bring more foot traffic into the store.

Research shows media at the pump can generate up to a 39% sales increase on promoted items.

To get media on the forecourt, you need that high-speed connection that we keep mentioning.

4. Customers Want It

There are plenty of myths about EMV (read about those here), but one of them includes the notion that consumers don’t know or care about chip card protection at the pump.

A recent study on that subject tells a different story.

Via TNS:

“Sixty-five percent of respondents said they prefer to use pay-at-the-pump facilities that are EMV compliant, demonstrating a heightened level of awareness among consumers for what many perceive as an industry issue,” said Dan Lyman, head of payments market North America for TNS. “[…], this is a clear call to action for retailers who have not yet upgraded.”

5. Peace of Mind

All features and benefits aside, EMV technology really is about protecting your business by protecting your customers. For many retailers, upgrading simply means a better night’s sleep. Knowing their businesses won’t be hit with fines and fees helps them rest easy.

Need financing to get started? We’ve got you covered.
View Financing Options

Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
 Passport Point of Sale
Gilbarco Passport Point of Sale		 Forecourt Payment Options
Gilbarco Forecourt Payment Options		 Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.

Feel free to contact us at please call us at 1.800.238.1225 or Email Us with any further questions or to place an order!

The John W. Kennedy Company appreciates your business and continued support!

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If you’ve missed the EMV deadline, there’s still a way to get back on track.

  By BlogAdmin April 30, 2021 , , , ,

So You Missed the EMV Deadline, What Now?

At long last, the outdoor EMV deadline for the U.S. has passed, but that doesn’t mean the story is over yet.

From now on, chargebacks from fraud that occurs on unprotected forecourts are now the responsibility of the retailer, not the banks.

And despite multiple deadline delays, only half of fuel retailers (48 percent) have met the EMV compliance mandates by the April 17th, according to a new survey.

The right side of the graphic above splits retailers into three categories, but it’s the 25% of retailers who are “unsure” when they’ll complete their EMV upgrades that present the greatest challenges.

With limits on manpower, equipment, and hardware, those who didn’t plan ahead will now have to wait in line.

What Can You Do While You Wait?

Fraud MonitoringFirst, consider measures to limit the damage. Identify and prioritize sites that are in the areas most prone to fraud. Put those sites as close to the front of the line for upgrades as possible.

While not fool-proof, tamper-evident tape can help deter criminals, but experienced fraudsters know how to cover their tracks.

There are also fraud monitoring systems through Visa or other payment processers that send risky transactions inside the store to pay.

The most drastic option you can take is turning off your payment terminals at the fuel dispenser altogether, forcing customers to pay inside on EMV protected PIN pads. The problem here is that the loss in business from inconvenienced customers may cost more than the potential fraud.

Missed EMV Deadline
Read about the potential losses that unprotected businesses should expect with the liability shift here.

The Bottom Line

Fraud liability has shifted, but the plan of action remains the same. If you haven’t started your upgrade process yet, contact us as soon as possible. We have financing options and EMV discounts available.

EMV Behind The Eight BallDoes EMV currently have you behind the eight ball?

We are here to help with equipment and financing options!!

Feel free to call us at 1.800.451.4021 or email us using the link below:
EMAIL US

The John W. Kennedy Company appreciates your business and continued support!

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Behind the scenes of filling up: How do operators keep track of their fuel inventory?

  By BlogAdmin February 10, 2021 , , , , , , ,

This is Veeder-Root’s fifth article in their series on what actually happens when you fill up at a gas station. Read the others here:
Behind the Scenes of Filling Up:
1. How Does it Work?
2. Gaining Approval and Getting Started
3. How does the fuel actually get to the nozzle?
4. How do gas stations ensure fuel isn’t leaking?
.

Keeping track of all that fuel

Veeder-Root

When you fill up at a gas station, it’s likely that you’re one of many people getting gas at the same time.

At busy gas stations and c-stores there are multiple transactions happening at one time. In fact, the average c-store dispenses just over 4,000 gallons of fuel per day!

With all that fuel pumping out of the storage tank, how does the site operator maintain an understanding of the current inventory, how much has been sold that day, and the amount of inventory that they started with? This basic information is what they will need for inventory reconciliation, which is the process of making sure that they can account for all the fuel that has been dispensed.

If there is a difference between the amount of fuel that records say are in the storage tank and the actual amount of fuel in the tank, then there is a fuel variance. There are two likely scenarios for the loss, either there is an adjusted loss or an actual physical loss of the fuel.

Adjusted losses accrue when key records of fuel transfer don’t match up. It’s common when the bills of lading, delivery confirmations, automatic tank gauges, and point-of-sale equipment may all supply a different record of the transaction. Contributing to the issue are tank charting and equipment errors, which can mask any actual fuel losses.

Physical loss might happen if there was a leak that went undetected, a meter drift, theft or delivery discrepancy, or even a change in temperature that causes fuel contraction or expansion in the tank.

What Can We Do About it?

The first step is to confirm that the equipment at your gas station is maintained and operating correctly. You then want to ensure that you have accurate tank charts for your site. The next step is to implement a daily reconciliation and variance tracking method.  

C-Store owners should also take advantage of remote connectivity options that allow them to check on their inventory and site status from anywhere. 

Automating The Process

The most accurate way to generate a tank chart is to use AccuChart on your Veeder-Root TLS Automatic Tank Gauge. This application takes frequent measurements and reports back when there is a statistically significant data set for creating an accurate tank chart. 

Once you have an accurate tank chart, an application like Business Inventory Reconciliation (BIR) can automatically calculate fuel variance.

BIR tracks all the fuel that enters or exits each of your underground tanks, accounting for all delivery and dispensing activity. It automatically collects metered sales information from electronic and mechanical dispensers and generates accurate delivery and reconciliation reports.  

This is our final installment in our blog series on what actually happens when you fill up at a gas station. You can find more information on every step of the process here. 

If you have any questions or would like to purchase Veeder-Root and Red Jacket Products, visit us online at www.johnwkennedyco.com or call us at 1.800.451.4021.

The John W. Kennedy Company appreciates your business and continued support!
JWK USA Logo

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Behind the scenes of filling up: How do gas stations ensure fuel isn’t leaking?

  By BlogAdmin February 5, 2021 , , , , , , , ,

This is Veeder-Root’s fourth article in their series on what actually happens when you fill up at a gas station. Read the others here:
Behind the Scenes of Filling Up:
1. How Does it Work?
2. Gaining Approval and Getting Started
3. How does the fuel actually get to the nozzle?
.
Veeder-Root

With so much fuel passing through a gas station’s fueling system, how do they ensure that fuel isn’t leaking?

For decades now, the Environmental Protection Agency has enforced regulations that require gas stations to prove they aren’t leaking fuel into the ground or the water supply, and there are a number of ways the gas station can meet the requirements. 

But beyond the regulations, fuel costs money – it’s the single most expensive inventory item for gas stations – and leaks or other fuel losses are costly! 

Managing Compliance

Once you’re done filling up, there is an entire monitoring system at the gas station that tests the fuel lines for any potential leaks and monitors important spaces around the site to ensure they’re dry. This system is called an automatic tank gauging system which includes a console, like the TLS-450PLUS ATG, series of sensors throughout the gas station, and probes in the underground fuel tanks. 

The automatic tank gauge system has many functions at a gas station, but at its core it provides the owner and store operator with reports that prove the site isn’t leaking fuel and provides the fuel inventory data needed to run the station. These reports are provided to EPA inspectors to ensure gas stations are complying with the regulations.

Fixing Issues Immediately

It’s important to have the appropriate reports, but leaks must be addressed in real time, and that is where the ATG console is also working like a security system for the fuel site.  

When an issue is detected in the fueling system, the TLS-450PLUS ATG records a condition result and generates an audible and visual alarm for the store operator. Employees at the site can then follow their protocol for addressing the issue.  

The guiding principle is ensuring that the gas station is safe for customers and meeting regulations. 

What’s Next?

Next week, we’re discussing how the TLS-450PLUS ATG gives C-Store owners and operators the business data they need to correctly manage their inventory. 

You can find more information on every step of the process here. 

 

If you have any questions or would like to purchase Veeder-Root and Red Jacket Products, visit us online at www.johnwkennedyco.com or call us at 1.800.451.4021.

The John W. Kennedy Company appreciates your business and continued support!
JWK USA Logo

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Behind the scenes of filling up: How does the fuel actually get to the nozzle?

  By BlogAdmin January 29, 2021 , , , , ,

This is Veeder-Root’s third article in their series on what actually happens when you fill up at a gas station. Read the first article here. and the second article here.
Veeder-Root

Imagine you’re at a gas station and you’ve started a transaction at a dispenser. Maybe you’ve never given it another thought, but how does the fuel actually get to the nozzle?

The answer is that fuel is pumped up from an underground storage tank via a submersible turbine pump and through the fuel lines to your dispenser nozzle.

The submersible turbine pump is the powerful unsung hero of the fueling system. These pumps have two main components; a packer manifold which is in the sump space and a Unitized Motor Pump (UMP) that sits down in the tank.

Starting the Flow

  1. During a transaction, the packer manifold receives the signal and activates the UMP.Fuel Drawn Into Pump
  2. The UMP starts spinning and that rotational energy creates pressure and moves fuel up through the pump.Fuel Flows into UMP
  3. The fuel flows up through the column pipe to the packer manifold.Fuel Flows up the Column
  4. Fuel enters the packer manifold and goes through a check valve, which is used to keep pressure in the lines, before being discharged into to the fuel lines. Fuel enters packer manifold

Keeping Track

While it’s dispensing fuel to your vehicle, the dispenser is keeping track of exactly what you’ve pumped and how much that costs. Once you’re done, there are a series of signals that are managed through the automatic tank gauge and control boxes that turn off the STP and finish the transaction.  

If using a TLS-450PLUS Automatic Tank Gauge paired with Electronic PLLD, then station operators can also monitor line pressure during the dispense to ensure that system isn’t leaking and meets release detection requirements.

What’s Next?

Next week, we’re discussing how the TLS-450PLUS ATG makes sure the fueling system is free from leaks and compliant with regulatory requirements.

You can find more information on every step of the process here.

 

If you have any questions or would like to purchase Veeder-Root and Red Jacket Products, visit us online at www.johnwkennedyco.com or call us at 1.800.451.4021.

The John W. Kennedy Company appreciates your business and continued support!
JWK USA Logo

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Behind The Scenes Of Filling Up: Gaining Approval and Getting Started

  By BlogAdmin January 22, 2021 , , , ,

This is Veeder-Root’s second article in their series on what actually happens when you fill up at a gas station. Read the first article here.
Veeder-Root

Most people don’t know this, but a gas station’s fuel dispenser is connected to three primary pieces of equipment that help it run a fueling transaction:

  1. Point-of-Sale System
  2. Red Jacket® ISOTROL™ 1-8 Control Box
  3. TLS-450PLUS Automatic Tank Gauge

These three pieces of equipment make up the system that manage the transaction, calculate inventory data, and facilitate the pumping of the fuel.

The Gate Keeper

When you lift the handle and start a transaction at the dispenser, nothing happens without the Point-of-Sale System approving it. This is because a POS system must authorize a sale to allow next steps to happen.  

The authorization can be done manually by an attendant at the gas station or it can be set to pre-authorization.  

Manual authorization means that someone on site must approve all transactions prior to any dispensing. If you’ve ever been at a site where an attendant must pump all gas, this is likely an instance where they’re using the manual settings. 

In instances of pre-authorization, the POS system allows a transaction to happen once the payment, usually credit or prepaid fuel card, is approved. If you have ever gone to a 24-hour site that is unattended, this is set to pre-approval. 

In either case, the Point-of-Sale System is providing a gate keeper function in the fueling transaction to make sure that only approved fuel dispenses happen. 

Sending the Signal

Now that we know the transaction is authorized, the dispenser will reset the displays and get ready to dispense fuel.  

In order to create the pressure needed in the fuel lines to dispense it, the Red Jacket® Submersible Turbine Pump will need to be activated.  

This is done when the dispenser signals the other key equipment in the process, the ISOTROL 1-8 Control Box, which notifies the TLS-450PLUS ATG. At that point the ATG sends a relay signal to the Red Jacket IQ Smart Control to start the Red Jacket STP and create pressure in the fueling lines.

Now What? 

Next week, we’re discussing how the fuel is pumped from the tank and to the dispenser, including the different modes available. 

You can find more information on every step of the process here. 

If you have any questions or would like to purchase Veeder-Root and Red Jacket Products, visit us online at www.johnwkennedyco.com or call us at 1.800.451.4021.

The John W. Kennedy Company appreciates your business and continued support!
JWK USA Logo

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How Does it Work? Behind the Scenes of Filling Up

  By BlogAdmin January 13, 2021 , , ,

Veeder-Root

For most people, getting gas for their vehicle is an unavoidable, routine part of life. We do it because we have to do it.  

And while we all know how to operate a gas pump, most don’t realize that there’s a symphony of sensors and probes working together to keep the fuel flowing safely and efficiently. 

Today, we’re tackling the first piece of the fueling process, activating the dispenser.

Car Fill Up

Gas Pump vs. Fuel Dispenser 

Yes, there is a big difference between gas pumps and fuel dispensers, even though people use the words interchangeably. 

Some countries use gas pumps, which use a pumping device inside the unit to create suction. The pump pulls fuel out of the storage tank and dispenses it through the product lines and nozzles. 

In North America, we use fuel dispensers. These units work on a pressurized system using a submersible turbine pump immersed in the underground storage tanks to deliver fuel to the dispenser. 

Activating the Dispenser 

So what really happens? The customer pulls up to the dispenser, starts a transaction using a Point-of-Sale system like Passport®, removes the nozzle, and selects a grade.  

A signal is sent to the Red Jacket® ISOTROL™ 1-8 Control Box. The control box isolates signals from the dispensers, and protects against wiring shorts and phasing issues.  

The ISOTROL notifies the TLS-450PLUS Automatic Tank Gauge to activate the  Red Jacket® IQ Smart Control Box and submersible turbine pump. 

Now What? 

Next week, we’re breaking down the authorization process and how Veeder-Root’s integrated site solutions work together to provide a safe and seamless consumer experience at the gas station. 

You can find more information on every step of the process here.

If you have any questions or would like to purchase Veeder-Root and Red Jacket Products, visit us online at www.johnwkennedyco.com or call us at 1.800.451.4021.

 
 

The John W. Kennedy Company appreciates your business and continued support!
JWK USA Logo

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EMV – What Happens When A Station Isn’t Updated

  By BlogAdmin January 8, 2021 , , , , ,

Gilbarco Veeder-RootEMVExclusive EMV Webinar for Gas Station Retailers

Creating a Competitive Advantage with EMV Upgrades

JANUARY 13, 2021 | 11:00 AM EST
(10:00 AM CST, 9:00 AM MST, 8:00 AM PST)
OR
JANUARY 13, 2020 | 3:00 PM EST
(2:00 PM CST, 1:00 PM MST, 12:00 PM PST)

Learn how to reduce risk, protect your business, and make the best EMV upgrade decisions.

The Importance of EMV Compliance

With less than 6 months before the deadline, it is extremely important that you begin to plan for the EMV transition. Join us for a step-by-step guide on how to help your business avoid absorbing fraudulent fees for non compliance.

1. How to protect your site, starting today?
2. What equipment do you need to upgrade?
3. What kind of incentives are available?

Session 1
REGISTER NOW

Session 2
REGISTER NOW
 

Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
 Passport Point of Sale
Gilbarco Passport Point of Sale		 Forecourt Payment Options
Gilbarco Forecourt Payment Options		 Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.

 

Please do not hesitate to contact us with any of your EMV questions, concerns or to place an order by calling 1.800.451.4021 or visit us online at johnwkennedyco.com for all your petroleum equipment needs.

The John W. Kennedy Company appreciates your business and continued support!
JWK USA Logo

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Gilbarco Veeder-Root: What’s In A Name? Choose Gilbarco, The Industry Standard!

  By BlogAdmin August 20, 2020 , , , ,

Dependability

Fueling and convenience store equipment and technology manufacturing is our ONLY business, and has been for 155 years. We’ll always be here when you need us – today, tomorrow, and years to come.

Largest Install Base

With more than 720,000 fueling positions, we have the largest installed base of UL certified and approved fueling points in North America.

Integrated Ecosystems

Whatever Point-of-Sale system you have, Gilbarco has a solution that will seamlessly integrate with it—no need for expensive modifications.

Future Proof

The Encore 700 S dispenser and FlexPay IV payment platform– better together, and the better investment for your business.

Outdoor EMV Solution

Why risk your EMV compliance to anyone but the biggest and the best?

Gilbarco Veeder-Root ENCORE 700 Fuel Dispenser

1. Proven Design

Gilbarco’s field-proven Encore® 700 S series comes with a familiar ATM-style customer interface, a full range of alternative fuel options, and the industry’s most comprehensive warranty.

2. Enhanced Upgradable Security

You’ll benefit from Gilbarco’s global EMV® leadership and experience, including the largest install base of EMV® fueling pay points in North America.

3. Superior Merchandising Improves Profits

Encore® 700 S gives you field-proven tools to inform, persuade, and motivate your fuel customers to come inside your store and buy higher-margin goods.

4. Platform for Continued Growth

Encore® 700 S provides a strong foundation for growth with powerful, future-ready electronics to support your innovation needs, such as mobile payments, loyalty, merchandising and other applications.

Trust the numbers
155+

Years of Operation

 720K +

Gilbarco Fueling Positions

 350K +

EMV-capable CRINDS

 3K +

Certified Service Contractors

Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
 Passport Point of Sale
Gilbarco Passport Point of Sale		 Forecourt Payment Options
Gilbarco Forecourt Payment Options		 Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.

 

Please do not hesitate to contact us with any of your EMV questions, concerns or to place an order by calling 1.800.451.4021 or visit us online at johnwkennedyco.com for all your petroleum equipment needs.

The John W. Kennedy Company appreciates your business and continued support!

 

JWK USA Logo

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Report: ‘Tens of Thousands of Dollars’ in Monthly Losses Expected for Retailers without Outdoor EMV

  By BlogAdmin July 15, 2020 , , ,

Gilbarco Veeder-Root

The following is a re-post of the original article by Gilbarco Veeder-Root that can be read here.
Skipping on EMV? Don’t Say We Didn’t Warn You…

Businesses that go without EMV on their forecourts should expect damaging monthly losses and no site is immune, according to a new fraud report.

Even relatively small gas station operators can now expect ‘tens of thousands of dollars’ in fraud losses monthly for each station once the EMV liability shift goes into effect in April 2021.

We have previously detailed the painful process of getting hit with a chargeback and the criminal system in which fuel thieves operate. These new numbers mirror the harsh reality of waiting to upgrade or skipping it altogether.

Via Digital Transactions:

In an example offered by Mercator, an operator with 12 locations spread evenly among areas deemed be low-, medium-, and high-risk, would face fraud liability totaling $17,315 per store over 12 months, or $207,783 overall. “This could change dramatically depending on the risk position of each station, and it should be noted that Mercator’s calculation takes a decidedly conservative approach,” said Tim Sloane, vice president of payments innovation at Marlborough, Mass.-based Mercator, in a statement.

The new outdoor EMV deadline will be April 17, 2021. If you haven’t begun your outdoor EMV upgrade, we strongly suggest contacting us as soon as possible at 1.800.451.4021.

 

You can find more information with Gilbarco’s Quick EMV Migration Guide and even more resources here.

EMV Resources for C-Stores & Gas Stations

Looking for Gilbarco equipment? Click on the links below to visit our web store :

Pumps & Dispensers
 Passport Point of Sale
Gilbarco Passport Point of Sale		 Forecourt Payment Options
Gilbarco Forecourt Payment Options		 Forecourt Merchandising
Gilbarco Forecourt Merchandising Options

Click here to search all Gilbarco equipment and parts listed in our web store.

 

Please do not hesitate to contact us with any of your EMV questions, concerns or to place an order by calling 1.800.451.4021 or visit us online at johnwkennedyco.com for all your petroleum equipment needs.

The John W. Kennedy Company appreciates your business and continued support!

 

JWK USA Logo