How Can You Improve Your Gas Station Service?

How Can You Improve Your Gas Station ServiceHow can you ensure that your customers keep coming back to you?

If you are an ambitious gas station owner, retaining your customers will be one of your topmost priorities. Customers will prefer using your gas station’s services if you run your business in a professional way. If they find your service to be honest, friendly, and efficient, they will definitely keep returning to your station. Continue reading

FFS PRO Tech Update: Nucleus-to-Passport Conversion and Fuel Management Certification

FFS Pro Tech Update

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Franklin Fueling’s FFS Pro service has published a tech update explaining the procedure of converting Wayne Nucleus systems to Gilbarco Passport systems.  Click here for a detailed description of the required part, documentation, and procedure.

 

 

 

FFS Pro Fuel Management Software

 

 

 

FFS Pro also gives you the opportunity to become certified on fuel management systems programming, including preparation, direct connection, network interface, setup, maintenance, and troubleshooting.  Click here to get certified today!

 

 

 

 

 

The John W. Kennedy Company appreciates your business and continued support!

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Passport PX52 (PX51) Hardware: Support ending for upcoming release in March 2018

Gilbarco Veeder-Root

End-Of-Life Announcement:
Passport PX52 (PX51) Hardware

Gilbarco Veeder-Root is committed to maintaining service and support for all their solutions for the full extent of their hardware lifecycles. This support continues until they can no longer provide spare parts, or when significant technological advances dictate otherwise.PX52 End Of Support

The Passport PX52 (PX51) hardware set was released in 2005 and has served thousands of  Gilbarco Veeder-Root customers with fourteen major Passport releases and millions of hours of store operation. The PX60 Passport All-In-One hardware was introduced as the next evolution in April 2014 and sold across all petroleum/convenience networks and markets over the past three years.

Support for the PX52 (PX51) hardware set will be discontinued starting with Version 11.02 (Release 4) and all subsequent releases. This release is currently scheduled for production release starting March 2018.

PX52 End Of Life AnnouncementTo further help with key dates that pertain to the PX52 (PX51) hardware End-Of-Life support, please view the End-Of-Life Announcement: Passport PX52 (PX51) Hardware Gilbarco Veeder-Root has published.  The announcement includes a chart of milestones along with links to embed the key dates into your calendar as reminders.

PX60-Tradeup discounts are still available if you wish to upgrade from your existing PX52. Call us at 1.800.451.4021 to upgrade your system today!

 
The John W. Kennedy Company appreciates your business and continued support!

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Passport Product Alert: Okidata Laser Printer – Troubleshooting Tip

Okidata_logo

Paper-Jam-Office-Space

Are you experiencing excessive paper jams with the Okidata Laser Report Printer? If so, this may be caused by the use of recycled printer paper – Use of this type of paper will cause excessive jams that may damage the printer. Many recycled papers are not designed for laser printers and do not meet the minimum specifications for laser printer paper.

Recommendation:
If you are using recycled paper, the TRAY 1 MEDIA TYPE in the MEDIA MENU should be set to RECYCLE. Use only recycled paper specific for laser printers that does not exceed 50% post-consumer content.

Feel free to contact us at 1.800.451.4021 with any questions.


We appreciate your business and thank you for your continued support!

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EMV Deadline Leads POS Trends

This article has been reproduced from Convenience Store Decisions first appearing on April 2, 2015

EMVMobile payment technology and going paperless will impact point-of-sale (POS) and back office trends in 2015. But, the big focus this year for convenience stores is the Oct. 1, 2015 deadline to become compliant with EMV (Europay, MasterCard and Visa) chip technology.

U.S. retailers are expected to spend more than $8 billion on POS devices, ATMs and credit/debit cards to convert to the EMV standard, according to a study by Javelin Strategy and Research.

The cost to retailers is staggering, but convenience store stakeholders have expressed their commitment to maintaining security standards and are among the leading industries to adopt new POS technology.

Flash Foods Inc., which has 172 stores in Georgia and Florida, has used scanning, POS and back office technology since 1997.

“With scanning at our locations, we also utilize a business intelligence software that allows our marketing, operations, financial and loss prevention departments to get alerts and do reporting on all POS transactions and events,” said Jenny Bullard, chief information officer for Flash Foods.
Flash Foods launched its ‘Rewards in a Flash’ loyalty program in 2005, and in 2008 introduced an Automated Clearing House (ACH) payment card called ‘Go Blue.’

“That allows us to process payment outside of the credit card processors, eliminating credit card interchange fees. In 2014, we launched our Flash Foods Mobile App that enables mobile payment with Go Blue,” she said.

MOBILE OPTIONS
More convenience stores are offering mobile payment options through their own cards as well as outside mobile systems, like ApplePay. “Mobile is the future of payments,” said Stephen Orfei, general manager, PCI Security Standards Council. “It’s exciting to see its potential being realized securely with recent advancements in the space and use of technologies like tokenization.”

Orfei said EMV chip migration is a great opportunity for convenience stores to look at overall POS terminal security and technology.

“The PCI PIN Transaction Security standard provides robust security protections and a secure foundation for businesses to accept new payment technologies—such as mobile—and take advantage of additional security layers like point-to-point encryption and tokenization,” Orfei said.

Flash Foods is among the many convenience store companies already in the throes of EMV migration.

“To meet the October EMV deadline we are installing EMV capable pin pads in all our locations. There will need to be updates to our POS and our credit card processor software to make EMV work,” Bullard said. “As for the October 2017 deadline for fuel pumps, we are still in the planning stages to meet that deadline. Because of older pumps at some our locations that will have to be replaced, the cost for meeting that deadline is concerning.”

Security will continue to be a factor in all POS and back office decisions within the convenience store industry.

“With rules and regulations from PCI changing every year as we have seen with PCI 3.0 updates, software and segregation of the credit card environment will continue to challenge the software solutions companies as well as retailers that use their product,” Bullard said.

You can view the original article at http://www.cstoredecisions.com/2015/04/02/emv-deadline-leads-pos-trends/#_

Feel free to call us at 800.451.4021 if we can help you with EMV or any of your service station needs!

Thank you for your continued support!

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